To Whom It May Concern:Frontier Utilities received the above-referenced customer complaint and appreciates the opportunity to respond Mrs [redacted] account holder’s granddaughter complains that her grandmother’s [redacted] electric account was switched to Frontier Utilities without her consent Account research shows that on April 29th Mrs [redacted] agreed to switch to Frontier Utilities per her enrollment call In the conversation Mrs [redacted] is advised of the early termination fees and she agrees that she understands Customer’s first invoice was mailed on May 13th and it was for usage from April 20th to May 20th if customer paid this usage to ***, then we suggest the customer contact [redacted] for a refund Frontier Utilities mailed Mrs [redacted] ’s second invoice on June 21st and it was for usage from May20th, to June 19th 2015, if customer paid this usage to [redacted] we suggest they contact [redacted] for a refund Frontier Utilities mailed Mrs [redacted] a third and final invoice on June 24th for the usage from June 19th to June 23rd If customer paid [redacted] for this usage we suggest the customer contact [redacted] for a refundFrontier Utilities regrets any inconvenience this may have caused the customer Please feel free to contact us if you have further questionsBest Regards,Dayana [redacted] -R [redacted] Customer Solutions [redacted]
To Whom It May Concern:Frontier Utilities is grateful for the opportunity to respond to the complaint of our valued customer, [redacted] ***We received an enrollment request for [redacted] on October 13, The request was received from a third-party partner, [redacted] The telephone number listed in the complaint belongs to [redacted] Frontier's inbound contact center telephone number is 866-926- Our hours of operation are 7:Am to 6:PM CST on Weekdays and our Payment Center is also open on Saturdays, from 8:AM to 2:PM CST The request was entered as a standard mofor Tuesday, October 20, Having received the complaint which is the subject of this response, we have now made a request to update the request to today's date, October 19, 2015, which is the soonest available date for the referenced [redacted] We regret that our new customer has reported a poor experience and we have taken steps to ensure power for today.Respectfully,FRONTIER UTILITIES' CUSTOMER SOLUTIONS DEPT
Dear [redacted] Frontier Utilities sincerely apologizes for the inconvenience this issue has causedIn regards to the switch, we have a valid enrollment and the conversation was attached to the response, when this enrollment was made Frontier Utilities was not aware of the Mrs [redacted] 's condition The account holder has already switched to another provider The invoices that we have presented are not in any way trying to take advantage of an elderly person such as your grandmother Frontier Utilities has already purchased this electricity, according to the distribution company these meter reads determine how much electricity was usedFrontier Utilities is only seeking collection on the electricity consumed As a courtesy to the customer Frontier Utilities has submitted a request for the ETF to be reversed We suggest the customer to fax us or email us copies of the invoices [redacted] sent for the same time period, we will gladly look over them and review them However until then, we are unable to remove any billing for usage Please feel free to contact us if you have further questions Best Regards,Dayana [redacted] -R [redacted] Customer Solutions [redacted]
To Whom It May Concern: Frontier Utilities has received the above-referenced customer complaint and appreciates the opportunity to respond Specifically, Mr [redacted] stated in his complaint that he received a bill that had a due date of August 8, Further, Mr [redacted] stated his service was disconnected prior to the invoice being due Lastly, Mr [redacted] stated he tried calling customer service, but the number he was provided was not working Frontier Utilities performed the necessary investigation and below are our findings: On June 23, 2016, Frontier Utilities mailed out the invoice that had a due date of July 11, (see attached) After reviewing the invoice, we can clearly verify the due date, amount due and contact information for customer service The phone number listed on the complaint is not listed nor affiliated with Frontier Utilities On July 12, 2016, Frontier Utilities mailed out the disconnection notice letter to remind Mr [redacted] of the past due balance (see attached) The letter clearly showed the past due balance amount (including late fee) and disconnection date of July 22, as the last day to make a payment to avoid any interruption Due to weather advisories and recommendations from the utility provider, the account was not subject for a disconnection until July 29, which provided additional days without a payment On July 23, 2016, Frontier Utilities mailed out the following invoice that had a due date of August 8, The new invoice reflected the new charges that were due in August, but also reflected the past due balance from July where no payment was received Frontier Utilities has provided a copy of the payment history that reflects the last three payments that were made on the account Based on the information we have in our records, we confirmed that the correct process was followed As a onetime exception, Frontier has waived the disconnection notice fee and late fee that were applied Lastly, Frontier Utilities applied a $courtesy credit on the account Frontier Utilities has reviewed Mr [redacted] complaint, and determined that the actions of Frontier Utilities were in-line with expectations Moreover, Frontier Utilities has waived the late fee and disconnection fee that were applied Lastly, Frontier has issued a $credit on the account which makes a total adjustment of $ Frontier Utilities sincerely regrets any inconvenience this issue may have causedPlease feel free to contact me directly if you have any additional questions or concerns in this matter Respectfully yours, Roland [redacted] Customer Solutions [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint The contract was never provided for the second location, so the response is not valid and therefore I was never notified Regards,
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution although incorrect, would be satisfactory to meI am certain that Frontier Utilities' obtained my information without my knowledge or permission and is now placing the blame on a "third party telesales vendor" who they did not name For the sake of their business the folks at Frontier Utilities may want to rethink using this "third party telesales vendor".The only reason I am agreeing to close this case is that [redacted] has agreed to waive the $early termination fee due to the fact that they overcharged me for services I was not charged the quoted rate that I was promised[redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, They are telling liesIknow what prepaid is and they will not try to be professional and make it look like I don't know how it worksUnder no circumstances should my lights get disconnected after they have received 2-3payments in a rowSitting in the dark after I've paid them my moneyThat's fraudulent behaviorIf they send a disconnect notice they won't cut off until about 1hr later after I've posted several payments on my accountThey are liars and this company should be out of businessI have never ever witnessed such behaviorWhere's documentation showing all my payments
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, My grandmother is an elderly woman and have dementia she doesn't comprehend anything people say or doSo they turned around and took advantage of herThe bills from April and May and June we never received the only thing we received was a pink warning bill from them and if that is true she switched then why did we still get bills from ***She would rather stay with [redacted] then Frontier Utilities it looks like they take advantage of elderly people
October 25, Re: Complaint [redacted] To whom it may concern: Frontier Utilities received the above-referenced customer complaint and appreciates the opportunity to respond We have reviewed Ms [redacted] ’s complaint Attached you will find my reference to the notifications that are being sent to Ms [redacted] Ms [redacted] has a prepaid account and receives multiple notifications (please see the attached documentation) that tell her when she is getting “low” on funds When the notification is sent to the customer regarding making a payment to avoid service interruption, this is the final notice and the customer must make their payment immediately or they will be disconnected the following the day Ms [redacted] received a total of one text message and one email and two phone calls detailing the status of the account per day (Please see attached documentation)If the payment is not made the day the disconnect notice is sent, the order automatically goes out to the local utility the next day for disconnection We do not have a time frame of when [redacted] ***, her local Transmission and Distribution Company, will disconnect her service it can be any time from 7am to pm depending on their work loadI have also attached Ms [redacted] ’s payment and usage historyPlease bear in mind she is being charged cents per KWH, plus a cents daily charge that comes with the Accident Forgiveness Plan Ms [redacted] uses on average an estimated amount of $a day/KWH per dayThis estimation is based on past consumption; which can change depending on the customer’s usageAgain, we do apologize for any inconvenience this may have caused and hope this provides clarification to you regarding her complaint Respectfully yours,Kenya [redacted]
To Whom It May Concern: Frontier Utilities is not accusing Ms [redacted] of tampering with the meter We just posted the substantive rules under the Public Commission Utilities Please see PUC Substantive Rule 25.126(b)(3) The back-billing shall not be limited if the [redacted] discovers a non-compliant meter that has not been affected by meter tampering or has provided incorrect meter readings that are unrelated to meter tampering and the back-billing would result in a credit to the customerThis means that the meter could have provided incorrect readings that are unrelated to meter tampering Frontier Utilities is in compliance with the PUC rules and will not be reversing the charges, we would like to encourage Ms [redacted] to call us so that we may offer a payment arrangement Best Regards, Dayana V [redacted] Customer SolutionsFrontier Utilities
January 19, 2017 Re: Complaint: [redacted] To whom it may concern: Frontier utilities received the above referenced customer complaint and appreciates the opportunity to respond. Ms. [redacted] enrolled for a prepaid account on January 6th 2017.At the time of enrollment she made a... payment of $20 to purchase power; however after deducting the move in fee of $2.33 she only purchased $17.69 that amount purchased 206.5 Kilowatts. Ms. [redacted] was offered a plan at rate of 8.300 per kilowatt hour, plus a daily fee of 0.39 cents. Ms. ***’s move in date was set for January 6th. The meter reads are completed by [redacted] Whenever we receive a meter read that automatically deducts from the customers balance. Ms. [redacted] called on January 9th disputing the meter reads. She was advised by a supervisor to contact [redacted] to have her meter re read and to also register on [redacted] The customer understood and stated she will contact [redacted] Contacted [redacted] on January 19th 2017 spoke with a representative and she confirmed the customer used 370 kilowatt hours while she was in service with Frontier. The charges are correct, attached you will a list of the customers usage. We do apologize for inconvenience and hope this brings clarification to you regarding the complaint. Respectfully yours, Kenya M [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Perhaps yet another testimony to Frontier's at best lacking in accurate record-keeping: As per my prior note to Revdex.com, I did take a call from a Frontier representative over a week ago A recording was played onto the phone by her Though the audio was difficult to discern, what was clear (both from the representative and the recording) was the telephone number and date of the call on the recording As much as it is impossible to hear well on the phone the voice claimed on the playback, I have noted that I have official phone records for the number at hand of No such call inbound or outbound to that phone number by Frontier or any Frontier rep Similarly, even if one could claim the call was erroneously made to/from another line, I was traveling with evidence of travel records, and witnesses of my attendance to an event where I sat at the exact time of the purported call by Frontier So a random audio recording alone did not do the trick this time around.I have presented this argument and offer of records to Frontier, but the response has been "we cancelled the account upon request" about how they came about with the recording Ultimately if Frontier is acquiring customers without their real consent (which my experience evidences) that would indeed be fraud, either impersonation or mail/wire fraud I have not heard back from Frontier with any evidence or argument as to why/who claimed that recording was made As far as I am concerned the call is at best doctored in trying to satisfy my request for a recording they claimed they had (but obviously they did not imagine I had coinciding phone records and other evidence to the contrary beyond my word that the recording was not of me) Per [redacted] request, and given the lack of forthcoming response herein by Frontier, I will be presenting the evidence to the Public Service Commission's complaint group As appropriate, would send word to [redacted] ( [redacted] ***), Frontier's owner group, given I know any possibility of fraud at a one's investment companies is of grave concern to the viability of such investmentsShould Revdex.com want copies of my phone records, travel records, witnesses for the call time, etc kindly advise I would also kindly request Revdex.com leaves this complaint open/unsatisfied until the regulatory entities resolve and give closer either way Regards, ***
Revdex.com: This letter is to inform you that Frontier Utilities, LLC has carried out to my satisfaction the resolution it proposed for my complaint, filed on 6/7/5:19:AM and assigned ID [redacted] Regards,
January 20, 2017 Re: [redacted] To whom it may concern: Frontier Utilities received the above referenced customer complaint and appreciates the opportunity to respond. On December 31st Mr. [redacted] was charged a sales tax in the amount of $6.21. After further investigating... we have determined that the charges will be refunded to Mr. ***. The refund check was issued on January 18th 2017 via postal mail. I have attempted to contact Mr. [redacted] to advise of the resolution; however I have not successfully been able to reach Mr. ***. We apologize for the inconvenience and hope this brings clarification to you regarding the complaint. Respectfully yours, Kenya M [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint After several failed communication attempts, I have yet to get an audio back of their purported call I also have requested an email from them detail about the time of the call, duration and telephone number dialed with no response I have communicated to them I am available at their leisure for a playback and am to this point still waiting to get the written detail of the call they suggest they have to me Regards, [redacted]
To Whom It May Concern:Frontier Utilities received the above-referenced customer complaint and appreciates the opportunity to respond Mrs [redacted] account holder’s granddaughter complains that her grandmother’s [redacted] electric account was switched to Frontier Utilities without her consent Account research shows that on April 29th Mrs [redacted] agreed to switch to Frontier Utilities per her enrollment call In the conversation Mrs [redacted] is advised of the early termination fees and she agrees that she understands Customer’s first invoice was mailed on May 13th and it was for usage from April 20th to May 20th if customer paid this usage to ***, then we suggest the customer contact [redacted] for a refund Frontier Utilities mailed Mrs [redacted] ’s second invoice on June 21st and it was for usage from May20th, to June 19th 2015, if customer paid this usage to [redacted] we suggest they contact [redacted] for a refund Frontier Utilities mailed Mrs [redacted] a third and final invoice on June 24th for the usage from June 19th to June 23rd If customer paid [redacted] for this usage we suggest the customer contact [redacted] for a refundFrontier Utilities regrets any inconvenience this may have caused the customer Please feel free to contact us if you have further questionsBest Regards,Dayana [redacted] -R [redacted] Customer Solutions [redacted]
To Whom It May Concern:Frontier Utilities is grateful for the opportunity to respond to the complaint of our valued customer, [redacted] ***We received an enrollment request for [redacted] on October 13, The request was received from a third-party partner, [redacted] The telephone number listed in the complaint belongs to [redacted] Frontier's inbound contact center telephone number is 866-926- Our hours of operation are 7:Am to 6:PM CST on Weekdays and our Payment Center is also open on Saturdays, from 8:AM to 2:PM CST The request was entered as a standard mofor Tuesday, October 20, Having received the complaint which is the subject of this response, we have now made a request to update the request to today's date, October 19, 2015, which is the soonest available date for the referenced [redacted] We regret that our new customer has reported a poor experience and we have taken steps to ensure power for today.Respectfully,FRONTIER UTILITIES' CUSTOMER SOLUTIONS DEPT
Dear [redacted] Frontier Utilities sincerely apologizes for the inconvenience this issue has causedIn regards to the switch, we have a valid enrollment and the conversation was attached to the response, when this enrollment was made Frontier Utilities was not aware of the Mrs [redacted] 's condition The account holder has already switched to another provider The invoices that we have presented are not in any way trying to take advantage of an elderly person such as your grandmother Frontier Utilities has already purchased this electricity, according to the distribution company these meter reads determine how much electricity was usedFrontier Utilities is only seeking collection on the electricity consumed As a courtesy to the customer Frontier Utilities has submitted a request for the ETF to be reversed We suggest the customer to fax us or email us copies of the invoices [redacted] sent for the same time period, we will gladly look over them and review them However until then, we are unable to remove any billing for usage Please feel free to contact us if you have further questions Best Regards,Dayana [redacted] -R [redacted] Customer Solutions [redacted]
To Whom It May Concern: Frontier Utilities has received the above-referenced customer complaint and appreciates the opportunity to respond Specifically, Mr [redacted] stated in his complaint that he received a bill that had a due date of August 8, Further, Mr [redacted] stated his service was disconnected prior to the invoice being due Lastly, Mr [redacted] stated he tried calling customer service, but the number he was provided was not working Frontier Utilities performed the necessary investigation and below are our findings: On June 23, 2016, Frontier Utilities mailed out the invoice that had a due date of July 11, (see attached) After reviewing the invoice, we can clearly verify the due date, amount due and contact information for customer service The phone number listed on the complaint is not listed nor affiliated with Frontier Utilities On July 12, 2016, Frontier Utilities mailed out the disconnection notice letter to remind Mr [redacted] of the past due balance (see attached) The letter clearly showed the past due balance amount (including late fee) and disconnection date of July 22, as the last day to make a payment to avoid any interruption Due to weather advisories and recommendations from the utility provider, the account was not subject for a disconnection until July 29, which provided additional days without a payment On July 23, 2016, Frontier Utilities mailed out the following invoice that had a due date of August 8, The new invoice reflected the new charges that were due in August, but also reflected the past due balance from July where no payment was received Frontier Utilities has provided a copy of the payment history that reflects the last three payments that were made on the account Based on the information we have in our records, we confirmed that the correct process was followed As a onetime exception, Frontier has waived the disconnection notice fee and late fee that were applied Lastly, Frontier Utilities applied a $courtesy credit on the account Frontier Utilities has reviewed Mr [redacted] complaint, and determined that the actions of Frontier Utilities were in-line with expectations Moreover, Frontier Utilities has waived the late fee and disconnection fee that were applied Lastly, Frontier has issued a $credit on the account which makes a total adjustment of $ Frontier Utilities sincerely regrets any inconvenience this issue may have causedPlease feel free to contact me directly if you have any additional questions or concerns in this matter Respectfully yours, Roland [redacted] Customer Solutions [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint The contract was never provided for the second location, so the response is not valid and therefore I was never notified Regards,
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution although incorrect, would be satisfactory to meI am certain that Frontier Utilities' obtained my information without my knowledge or permission and is now placing the blame on a "third party telesales vendor" who they did not name For the sake of their business the folks at Frontier Utilities may want to rethink using this "third party telesales vendor".The only reason I am agreeing to close this case is that [redacted] has agreed to waive the $early termination fee due to the fact that they overcharged me for services I was not charged the quoted rate that I was promised[redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, They are telling liesIknow what prepaid is and they will not try to be professional and make it look like I don't know how it worksUnder no circumstances should my lights get disconnected after they have received 2-3payments in a rowSitting in the dark after I've paid them my moneyThat's fraudulent behaviorIf they send a disconnect notice they won't cut off until about 1hr later after I've posted several payments on my accountThey are liars and this company should be out of businessI have never ever witnessed such behaviorWhere's documentation showing all my payments
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, My grandmother is an elderly woman and have dementia she doesn't comprehend anything people say or doSo they turned around and took advantage of herThe bills from April and May and June we never received the only thing we received was a pink warning bill from them and if that is true she switched then why did we still get bills from ***She would rather stay with [redacted] then Frontier Utilities it looks like they take advantage of elderly people
October 25, Re: Complaint [redacted] To whom it may concern: Frontier Utilities received the above-referenced customer complaint and appreciates the opportunity to respond We have reviewed Ms [redacted] ’s complaint Attached you will find my reference to the notifications that are being sent to Ms [redacted] Ms [redacted] has a prepaid account and receives multiple notifications (please see the attached documentation) that tell her when she is getting “low” on funds When the notification is sent to the customer regarding making a payment to avoid service interruption, this is the final notice and the customer must make their payment immediately or they will be disconnected the following the day Ms [redacted] received a total of one text message and one email and two phone calls detailing the status of the account per day (Please see attached documentation)If the payment is not made the day the disconnect notice is sent, the order automatically goes out to the local utility the next day for disconnection We do not have a time frame of when [redacted] ***, her local Transmission and Distribution Company, will disconnect her service it can be any time from 7am to pm depending on their work loadI have also attached Ms [redacted] ’s payment and usage historyPlease bear in mind she is being charged cents per KWH, plus a cents daily charge that comes with the Accident Forgiveness Plan Ms [redacted] uses on average an estimated amount of $a day/KWH per dayThis estimation is based on past consumption; which can change depending on the customer’s usageAgain, we do apologize for any inconvenience this may have caused and hope this provides clarification to you regarding her complaint Respectfully yours,Kenya [redacted]
To Whom It May Concern: Frontier Utilities is not accusing Ms [redacted] of tampering with the meter We just posted the substantive rules under the Public Commission Utilities Please see PUC Substantive Rule 25.126(b)(3) The back-billing shall not be limited if the [redacted] discovers a non-compliant meter that has not been affected by meter tampering or has provided incorrect meter readings that are unrelated to meter tampering and the back-billing would result in a credit to the customerThis means that the meter could have provided incorrect readings that are unrelated to meter tampering Frontier Utilities is in compliance with the PUC rules and will not be reversing the charges, we would like to encourage Ms [redacted] to call us so that we may offer a payment arrangement Best Regards, Dayana V [redacted] Customer SolutionsFrontier Utilities
January 19, 2017 Re: Complaint: [redacted] To whom it may concern: Frontier utilities received the above referenced customer complaint and appreciates the opportunity to respond. Ms. [redacted] enrolled for a prepaid account on January 6th 2017.At the time of enrollment she made a... payment of $20 to purchase power; however after deducting the move in fee of $2.33 she only purchased $17.69 that amount purchased 206.5 Kilowatts. Ms. [redacted] was offered a plan at rate of 8.300 per kilowatt hour, plus a daily fee of 0.39 cents. Ms. ***’s move in date was set for January 6th. The meter reads are completed by [redacted] Whenever we receive a meter read that automatically deducts from the customers balance. Ms. [redacted] called on January 9th disputing the meter reads. She was advised by a supervisor to contact [redacted] to have her meter re read and to also register on [redacted] The customer understood and stated she will contact [redacted] Contacted [redacted] on January 19th 2017 spoke with a representative and she confirmed the customer used 370 kilowatt hours while she was in service with Frontier. The charges are correct, attached you will a list of the customers usage. We do apologize for inconvenience and hope this brings clarification to you regarding the complaint. Respectfully yours, Kenya M [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Perhaps yet another testimony to Frontier's at best lacking in accurate record-keeping: As per my prior note to Revdex.com, I did take a call from a Frontier representative over a week ago A recording was played onto the phone by her Though the audio was difficult to discern, what was clear (both from the representative and the recording) was the telephone number and date of the call on the recording As much as it is impossible to hear well on the phone the voice claimed on the playback, I have noted that I have official phone records for the number at hand of No such call inbound or outbound to that phone number by Frontier or any Frontier rep Similarly, even if one could claim the call was erroneously made to/from another line, I was traveling with evidence of travel records, and witnesses of my attendance to an event where I sat at the exact time of the purported call by Frontier So a random audio recording alone did not do the trick this time around.I have presented this argument and offer of records to Frontier, but the response has been "we cancelled the account upon request" about how they came about with the recording Ultimately if Frontier is acquiring customers without their real consent (which my experience evidences) that would indeed be fraud, either impersonation or mail/wire fraud I have not heard back from Frontier with any evidence or argument as to why/who claimed that recording was made As far as I am concerned the call is at best doctored in trying to satisfy my request for a recording they claimed they had (but obviously they did not imagine I had coinciding phone records and other evidence to the contrary beyond my word that the recording was not of me) Per [redacted] request, and given the lack of forthcoming response herein by Frontier, I will be presenting the evidence to the Public Service Commission's complaint group As appropriate, would send word to [redacted] ( [redacted] ***), Frontier's owner group, given I know any possibility of fraud at a one's investment companies is of grave concern to the viability of such investmentsShould Revdex.com want copies of my phone records, travel records, witnesses for the call time, etc kindly advise I would also kindly request Revdex.com leaves this complaint open/unsatisfied until the regulatory entities resolve and give closer either way Regards, ***
Revdex.com: This letter is to inform you that Frontier Utilities, LLC has carried out to my satisfaction the resolution it proposed for my complaint, filed on 6/7/5:19:AM and assigned ID [redacted] Regards,
January 20, 2017 Re: [redacted] To whom it may concern: Frontier Utilities received the above referenced customer complaint and appreciates the opportunity to respond. On December 31st Mr. [redacted] was charged a sales tax in the amount of $6.21. After further investigating... we have determined that the charges will be refunded to Mr. ***. The refund check was issued on January 18th 2017 via postal mail. I have attempted to contact Mr. [redacted] to advise of the resolution; however I have not successfully been able to reach Mr. ***. We apologize for the inconvenience and hope this brings clarification to you regarding the complaint. Respectfully yours, Kenya M [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint After several failed communication attempts, I have yet to get an audio back of their purported call I also have requested an email from them detail about the time of the call, duration and telephone number dialed with no response I have communicated to them I am available at their leisure for a playback and am to this point still waiting to get the written detail of the call they suggest they have to me Regards, [redacted]