Alpine Physical Therapy & Wellness Center

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

On Tuesday, February 3rd, 2015 we moved [redacted]. We charged her our hourly rate of $155, and when the supervisor was going over her bill with her at the end of the day it came to 6.5 hours ( 9:30 am - 4:00 pm) for a total of $1007.50. [redacted] claimed that the crew took a 45 minutes off for lunch...

in between the loading up and the delivering of her goods. [redacted] called me at my office while going over the bill with the supervisor at which point to make [redacted] happy I approved taking off 45 minutes ( $116.25). I explained to [redacted] that she would only be charged $891.25 on her credit card. When the supervisor came back to the office he gave the office manager the paperwork with the initial price of $1,007.50 at which point the office manager ran the credit card before I could put the new approved total. On Wednesday, February 4th, 2015 [redacted] called me and let me know that her card had been charged for $1,007.50 at which point I let her know that it was a mistake and I would immediatedly refund her and correct the clerical error. I do not know the basis for [redacted]'s complaint, since it was a mistake which was immediately corrected without reservation on our part. The total she was overcharged has already been credited back to her as of yesterday.  I ask that this be removed from our record because it does not merit a complaint since it was an honest mistake that was corrected immediately upon my first notification of the error.