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Alpine Towing,inc.

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Alpine Towing,inc. Reviews (1)

If I could give it no stars I would. These people are rude and ignorant bullies. I came in to get my car, and a extremely rude and aggressive guy at some small window demanded that I give him cash no credit cards and my license. I gave him my license, paid him $160 and was due $10 change. He told me he would give me my change after I came into the lot. Then he made me open up this heavy gate by myself and pointed in the direction of where my car was. I had trouble finding it in the dark.

I finally found it, got in the car and drove to the gate, got out and went to retrieve my $10 in change and license and then at this point he said now he needed to see the registration. I looked in my car andI told him I couldn't find it, He became belligerent and told me I was not leaving with my car without giving him the registration. I said you have my license and my money can I call my insurance company to verify my information. He told me no and to get out.

I appealed to the other guy in the office who was sitting with his feet up on the desk looking entertained, And he was like I can't help you. The other guy was getting really agitated and kept saying why are you talking to him, "I'm the boss, I'm the boss," like he was some kind of raving lunatic. I ignored him and then asked the other guy who seemed like he could care less if I could speak to the owner and he said, he's sleep and we don't want to bother him. Then the raving lunatic guy actually began pushing me out the door, telling me to get out because I didn't have my registration and then he started causing even more of a scene, talking about he's going to call the cops because I don't have my registration. I was calm but absolutely shocked that he put his hands on me and that the other guy was doing absolutely nothing. I had no cell charge otherwise I would have been recording the whole thing.

I finally went back into my car and kept looking and finally found my registration. I then pleaded with the guy to give me my license and my change and open the gate so I could leave. He told me to give him the registration and get out and go around the front to the window. I was afraid once I did that I would be stranded there at night, with no car, no license, no registration, at this lot in the middle of a bad neighborhood, with these two men with no recourse. Once I was out he finally filled out some paperwork, shorted me on my change and let me back in the lot to get in my car and drive away. He then said,"now wasn't that easy." with a smirk on his face.

Let me tell you, these people operate like criminals and are bullies and you can be sure I will be reporting this to the authorities. Never mind the fact that I believe my car was illegally towed because it was right in front of my apartment complex. I should not have left home without my cell phone fully charged because I would have called the police on the spot. What a nightmare. I was so shaken by this experience. No person, especially a woman, should have to be put through that kind of treatment. If you ever take an uber over to a towing place you should ask the uber driver to stay there until you get your car back. If I had asked my driver to do so, he would have been a witness to this and I would have requested that he call the police. These people do not need to be in business.

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Address: 540 Baltimore Annapolis Blvd Ste E, Severna Park, Maryland, United States, 21146-3800


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