A.L.R. Landscaping

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI am enjoying our new yard, and although ALR is asking more than I feel they worked for, they were a large part of transforming our yard, so I am willing to send a final payment of $as requestedI do hope they will treat customers with more respect at both the beginning and end of a project and give us honest information Sincerely, [redacted]

I have the original estimateThe original estimate was completed on timeYou added grading, concrete, and different rockI communicated with you everydayI didn't miss a single day, I worked there everyday for to hoursOne day I had issues and I was not there all day but I did show upAnd I have my phone gps records to prove itYou were informed about the sprinklersYou fired us while on the job site and a few hours before finishingYou actually fired us while we were fixing the sprinklersAll I have to do is get my gps records to prove that I was there everyday, including the weekendI also have the original estimate to show what work was to be done on the time frameAs well as emails of conversations between your wife and I that talk about completion time and number of employeesI also have emails where you contradict your self about our workYou fired us before work was completed and we were at the job siteWe are discounting the amount for the work that was not complete itAnd I have emails and invoices to prove itI also have emails of conversations between [redacted] and iyou hired someone else because you wanted towe were on the job siteWE will take and get this over withWe already waited too long for paymentAnd I have everything to prove the original estimate was done on time.?

Customer provided a design. When we showed up the customer told [redacted] that he didn't think the separation between the two areas was necessary. The 2 playing areas areas were not separated. A few days later customer requieres to cha e the job done to match the design. Also customer we took retaining... wall blocks to the customer to look at. He said they were ok. And after they were I stalked, he required that they would be Changed. Front yard has a natural slope. Making it more level tools cause drainage issues. No idea how the customer says 50 percent is done? It's more then 50 percent. We awill return the 960 even tough we have done more then 960. We were gonna finish this weekends but now I believe it's best if we refund the money. Our phone and arw down wgile we settle a disputes with [redacted] over data charges.

We offered to fix it, she refused to have it fixed and lied to us about an inspector saying the job was done badI agreed to pay her the disputed amount because I got tired of her annoying attitudeI will not pay her anything now because she is now making up thingsI would like an inspector to
look at the project and realize that she has no grounds for this claim

Complaint: ***
I am rejecting this response because:I will go into detail below but regardless of these issues, the work was not done. It has been over a month waiting for them to fix some small issues which ranged from needing to get more rocks; fixing design discrepancies from plans; and waiting for delivery/installation of the pavers. The original project should have been finished after a week, per your original estimation, but now is months in. The delays also required the plants to be installed next year, dragging out the project even more. I have been very reasonable with the changes I asked for and was willing to pay if I changed my mind after work was done. *** would not meet with me to discuss the issues and I was more than flexible over the last month. When *** was willing to meet with me, dates to meet would get pushed back or changed 5-times for any number of reasons ranging from “I forgot”, to “pavers not ready”, to “phone broken”, to “disputes with parties”, his child was sick, he was in the hospital, and his wife was in the hospital. There was a huge lack of communication and no warning when he couldn’t show up. All this in the span of less than months and the response is always that it will be finished in a couple days.1) It is correct that I provided a design and we agreed to simplify it from symmetrical mulched areas to symmetric mulched areas. When installed, the mulched area closer toward the street was about half the size of the adjacent area and looked very sloppy. My friends even commented on the lack of clean angles and symmetry. When I told *** about it, he agreed it was a mistake and that it did not match the agreed upon design and that he would make it symmetrical, per the original design. After a couple weeks of no shows and trying to meet with him, I came home and the design was changed to the original areas which did not match the updated designs I redlined and that was sent through text. I never asked for the area design and the final designs I redlined and sent had these areas changed. I can understand if there was some miscommunication with the design and how it was executed, but I tried to meet with *** about times to discuss the design. Going through the text messages I was able to count about times that he didn’t show or pushed back dates so we couldn’t meet. The current design with the areas is fine but still not measured correctly to fit the pattern of stone pavers I have been requesting from day one. The design relies very heavily on symmetry and the stone paver walkways in-between. 2) I did agree to the retaining wall brick color that didn’t match but after it was installed, it stood out more than I expected I asked to have it changed and I agreed to pay to have it changed but it was never fixed I never complained about this aspect, I simply asked for it to be changed and that I would cover the excess expenseYour statement is disingenuous at bestThe retaining wall was made of simply eight bricks but this change was never made so I don’t understand the argument3) The yard was never smoothed/leveled out property so there are humps under the rocks where not enough dirt was removed. This has nothing to do with drainage. There was not enough dirt taken out by the front sidewalk (20ft from the house) so when stones were added, they are spilling over onto the sidewalk, which exposes me to significant liability if someone gets hurtNot to mention, this looks sloppy and unprofessional4) The amount of work that has been complete is very subjective, I know. To date, the yard was cleaned but not smoothed/scraped adequately to put down rock properly. There is a 4ft x 4ft areas with NO rock where landscaping fabric is still showing. Where there is rock, many places are so thin that you can still see the fabric. The mulched areas were installed and seem ok but will need to be adjusted slightly to fit the square stone paver design. The stone pavers were never delivered or installed so the rock will have to be moved to inset the pavers properly. There was also a downspout that was buried that is now hidden but needs a pop out drain so currently the roof drainage is getting backed up, which would be a simple fix, but because it remains buried, water is now backs up by the house, risking foundational damage and other damage to my home. That is where we are nowThe drain still needs to be fixed. The high spots in the yard need to be flattened out and a lot more rock needs to be added. The mulched area needs to be adjusted slightly to fit the symmetric design of the pavers. The pavers also need to be delivered and installed/inset into the rock. There is about individual paver ranging in size that haven’t been installed and another plants ranging in size that need to be installed. I will need to hire someone to fix the current issues, try to find more rock to fill that matches the current stone in place, install pavers and about plants, with that, in the most conservative of terms, the yard is less than 50% complete.5) Further, with regards to the pavers, you have wholly failed on three separate occasions to provide me the contact information for the manufacturer of the pavers so I could intervene and push the process along or even confirm that they were ordered and paid for.The chief issue here is I am supposed to be apologetic to your issues causing delays, but I paid for a service to be professionally done and it wasn’tYou have been reactionary the entire time and never once proactive in this situationI have also talked to another landscaper to finish the project and they agreed with all the issues I brought up. They quoted me an additional $to fix and finish everything. The new landscaper clearly agreed that there is more than 50% of the work left to be done. For these reasons, I maintain my demand for the $1,in full by certified funds by December 30, 2016.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I will go into detail below but regardless of these issues, the work was not done. It has been over a month waiting for them to fix some small issues which ranged from needing to get more rocks; fixing design discrepancies from plans; and waiting for delivery/installation of the pavers. The original project should have been finished after a week, per your original estimation, but now is months in. The delays also required the plants to be installed next year, dragging out the project even more. I have been very reasonable with the changes I asked for and was willing to pay if I changed my mind after work was done. *** would not meet with me to discuss the issues and I was more than flexible over the last month. When *** was willing to meet with me, dates to meet would get pushed back or changed 5-times for any number of reasons ranging from “I forgot”, to “pavers not ready”, to “phone broken”, to “disputes with parties”, his child was sick, he was in the hospital, and his wife was in the hospital. There was a huge lack of communication and no warning when he couldn’t show up. All this in the span of less than months and the response is always that it will be finished in a couple days.1) It is correct that I provided a design and we agreed to simplify it from symmetrical mulched areas to symmetric mulched areas. When installed, the mulched area closer toward the street was about half the size of the adjacent area and looked very sloppy. My friends even commented on the lack of clean angles and symmetry. When I told *** about it, he agreed it was a mistake and that it did not match the agreed upon design and that he would make it symmetrical, per the original design. After a couple weeks of no shows and trying to meet with him, I came home and the design was changed to the original areas which did not match the updated designs I redlined and that was sent through text. I never asked for the area design and the final designs I redlined and sent had these areas changed. I can understand if there was some miscommunication with the design and how it was executed, but I tried to meet with *** about times to discuss the design. Going through the text messages I was able to count about times that he didn’t show or pushed back dates so we couldn’t meet. The current design with the areas is fine but still not measured correctly to fit the pattern of stone pavers I have been requesting from day one. The design relies very heavily on symmetry and the stone paver walkways in-between. 2) I did agree to the retaining wall brick color that didn’t match but after it was installed, it stood out more than I expected I asked to have it changed and I agreed to pay to have it changed but it was never fixed I never complained about this aspect, I simply asked for it to be changed and that I would cover the excess expenseYour statement is disingenuous at bestThe retaining wall was made of simply eight bricks but this change was never made so I don’t understand the argument3) The yard was never smoothed/leveled out property so there are humps under the rocks where not enough dirt was removed. This has nothing to do with drainage. There was not enough dirt taken out by the front sidewalk (20ft from the house) so when stones were added, they are spilling over onto the sidewalk, which exposes me to significant liability if someone gets hurtNot to mention, this looks sloppy and unprofessional4) The amount of work that has been complete is very subjective, I know. To date, the yard was cleaned but not smoothed/scraped adequately to put down rock properly. There is a 4ft x 4ft areas with NO rock where landscaping fabric is still showing. Where there is rock, many places are so thin that you can still see the fabric. The mulched areas were installed and seem ok but will need to be adjusted slightly to fit the square stone paver design. The stone pavers were never delivered or installed so the rock will have to be moved to inset the pavers properly. There was also a downspout that was buried that is now hidden but needs a pop out drain so currently the roof drainage is getting backed up, which would be a simple fix, but because it remains buried, water is now backs up by the house, risking foundational damage and other damage to my home. That is where we are nowThe drain still needs to be fixed. The high spots in the yard need to be flattened out and a lot more rock needs to be added. The mulched area needs to be adjusted slightly to fit the symmetric design of the pavers. The pavers also need to be delivered and installed/inset into the rock. There is about individual paver ranging in size that haven’t been installed and another plants ranging in size that need to be installed. I will need to hire someone to fix the current issues, try to find more rock to fill that matches the current stone in place, install pavers and about plants, with that, in the most conservative of terms, the yard is less than 50% complete.5) Further, with regards to the pavers, you have wholly failed on three separate occasions to provide me the contact information for the manufacturer of the pavers so I could intervene and push the process along or even confirm that they were ordered and paid for.The chief issue here is I am supposed to be apologetic to your issues causing delays, but I paid for a service to be professionally done and it wasn’tYou have been reactionary the entire time and never once proactive in this situationI have also talked to another landscaper to finish the project and they agreed with all the issues I brought up. They quoted me an additional $to fix and finish everything. The new landscaper clearly agreed that there is more than 50% of the work left to be done. For these reasons, I maintain my demand for the $1,in full by certified funds by December 30, 2016.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I dont know what you are talking aboutThe job was done wrong period! I'm not trying to get anything for free-I already paid youYou don't want to own up to your error and fix the pad correctlyYou want me to pay you for a job I already paid you for or you want me to accept a sloppy repairNeither of these options will workYou still have not returned the dirt you took because you were ill prepared upon arrival and had to use the topsoil I had for another projectFortunately, my handyman was there to witness thatThe solution is to repay the (your price) and the topsoil you took plus the delivery feeCourt may be a better solution, although mediation will come firstI offered plus the cost of the the soil and delivery and you accepted and never sent the checkI have never lied about anything.periodHUD required the replacement of cement and withheld money in escrow for the replacement cement and you were told this from the very beginningYou have delayed my repairs and lied to me on a variety of occasions and shown up hours later than you said you would , hoping this will go awayJust own up to the fact that the pads are wrong and we can both move onI will not accept a patch job when I paid for whole padsThe onous lies with the homeowner on the tripping issue and that is not a good excuse for faulty workmanshipIf you would have handled this in a responsible manner you would have gotten the part of the job and made money but instead you wish to deny the faulty workmanship
Sincerely,
*** ***

Customer provided a designWhen we showed up the customer told *** that he didn't think the separation between the two areas was necessaryThe playing areas areas were not separatedA few days later customer requieres to cha e the job done to match the designAlso customer we took retaining
wall blocks to the customer to look atHe said they were okAnd after they were I stalked, he required that they would be ChangedFront yard has a natural slopeMaking it more level tools cause drainage issuesNo idea how the customer says percent is done? It's more then percentWe awill return the even tough we have done more then We were gonna finish this weekends but now I believe it's best if we refund the moneyOur phone and arw down wgile we settle a disputes with *** over data charges

Well that can be decided by an inspector, or in courtWe did agree to settle and that was last wednesday, we send all the mail out on TuesdaysI was not gonna ch he the way I do bussinessYou lied and I proved it, we can have an inspector look at the project anytime you want toI can't pour a job and leave a hazard, that's what you wanted me to do*** you are a grown woman, you were present when the job was done, we talked to you about thingsAnd not once did you mention anythingThe was for the whole job, so don't come here with lies saying we filed you offYou wanna get things done your way and that's not gonna happen, so you rely on liesLet's have an inspector look at the project and if I'm wrong I will replace it or give the money backI offered to fix it, you said you would wait to pour all of it at the same timeAre you gonna lie and deny that's you said that? I agreed to settle she ou called me Sunday's ago and we talked again last Wednesday and I told you *** was out of townYou wanna be dramatic? Go aheadI will have a city Inspector check out the projectWe offered to fix it, even tough nothing was wrong with itYou are looking for an exude to get things for freeThat's what I get for coming to the rescue, when you called me and told me it was an emergencyLet's have any city inspector look at the project and he can decide, when I was gonna fix it you said no, and you even agreed with me and why it was done the way it was doneAnd asked me how much it would be to fix itI said Then you called me and said, let's split itWhich I agreed to doAnd now you come here and lie again, after I caught you on a lie already? We can have an inspector look at the job, or we can go to courtYour choiceYou didn't wanna wait for the check to get mail and we can do it this wayBut once I prove again that you lie, I'm gonna sue you for difamation

Well that can be decided by an inspector, or in courtWe did agree to settle and that was last wednesday, we send all the mail out on TuesdaysI was not gonna ch he the way I do bussinessYou lied and I proved it, we can have an inspector look at the project anytime you want toI can't pour a job and leave a hazard, that's what you wanted me to do*** you are a grown woman, you were present when the job was done, we talked to you about thingsAnd not once did you mention anythingThe was for the whole job, so don't come here with lies saying we filed you offYou wanna get things done your way and that's not gonna happen, so you rely on liesLet's have an inspector look at the project and if I'm wrong I will replace it or give the money backI offered to fix it, you said you would wait to pour all of it at the same timeAre you gonna lie and deny that's you said that? I agreed to settle she ou called me Sunday's ago and we talked again last Wednesday and I told you *** was out of townYou wanna be dramatic? Go aheadI will have a city Inspector check out the projectWe offered to fix it, even tough nothing was wrong with itYou are looking for an exude to get things for freeThat's what I get for coming to the rescue, when you called me and told me it was an emergencyLet's have any city inspector look at the project and he can decide, when I was gonna fix it you said no, and you even agreed with me and why it was done the way it was doneAnd asked me how much it would be to fix itI said Then you called me and said, let's split itWhich I agreed to doAnd now you come here and lie again, after I caught you on a lie already? We can have an inspector look at the job, or we can go to courtYour choiceYou didn't wanna wait for the check to get mail and we can do it this wayBut once I prove again that you lie, I'm gonna sue you for difamation.

Complaint: ***
I am rejecting this response because: I dont know what you are talking aboutThe job was done wrong period! I'm not trying to get anything for free-I already paid youYou don't want to own up to your error and fix the pad correctlyYou want me to pay you for a job I already paid you for or you want me to accept a sloppy repairNeither of these options will workYou still have not returned the dirt you took because you were ill prepared upon arrival and had to use the topsoil I had for another projectFortunately, my handyman was there to witness thatThe solution is to repay the (your price) and the topsoil you took plus the delivery feeCourt may be a better solution, although mediation will come firstI offered plus the cost of the the soil and delivery and you accepted and never sent the checkI have never lied about anything.periodHUD required the replacement of cement and withheld money in escrow for the replacement cement? and you were told this from the very beginningYou have delayed my repairs and ? lied to me on a variety of occasions and shown up hours later than you said you would , hoping this will go awayJust own up to the fact that the pads are wrong and we can both move onI will not accept a patch job when I paid for whole padsThe onous lies with the homeowner on the tripping issue and that is not a good excuse for faulty workmanshipIf you would have handled this in a responsible manner you would have gotten the part of the job and made money but instead you wish to deny the faulty workmanship
Sincerely,
*** ***

I have the original estimateThe original estimate was completed on timeYou added grading, concrete, and different rockI communicated with you everydayI didn't miss a single day, I worked there everyday for to hoursOne day I had issues and I was not there all day but I did show upAnd
I have my phone gps records to prove itYou were informed about the sprinklersYou fired us while on the job site and a few hours before finishingYou actually fired us while we were fixing the sprinklersAll I have to do is get my gps records to prove that I was there everyday, including the weekendI also have the original estimate to show what work was to be done on the time frameAs well as emails of conversations between your wife and I that talk about completion time and number of employeesI also have emails where you contradict your self about our workYou fired us before work was completed and we were at the job siteWe are discounting the amount for the work that was not complete itAnd I have emails and invoices to prove itI also have emails of conversations between *** and iyou hired someone else because you wanted towe were on the job siteWE will take and get this over withWe already waited too long for paymentAnd I have everything to prove the original estimate was done on time.?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI am enjoying our new yard, and although ALR is asking more than I feel they worked for, they were a large part of transforming our yard, so I am willing to send a final payment of $as requestedI do hope they will treat customers with more respect at both the beginning and end of a project and give us honest information
Sincerely,
*** *** ?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am enjoying our new yard, and although ALR is asking more than I feel they worked for, they were a large part of transforming our yard, so I am willing to send a final payment of $2700 as requested. I do hope they will treat customers with more respect at both the beginning and end of a project and give us honest information.
Sincerely,
[redacted]

I have the original estimate. The original estimate was completed on time. You added grading, concrete, and different rock. I communicated with you everyday. I didn't miss a single day, I worked there everyday for 8 to 12 hours. One day I had issues and I was not there all day but I did show up. And...

I have my phone gps records to prove it. You were informed about the sprinklers. You fired us while on the job site and a few hours before finishing. You actually fired us while we were fixing the sprinklers. All I have to do is get my gps records to prove that I was there everyday, including the weekend. I also have the original estimate to show what work was to be done on the time frame. As well as emails of conversations between your wife and I that talk about completion time and number of employees. I also have emails where you contradict your self about our work. You fired us before work was completed and we were at the job site. We are discounting the amount for the work that was not complete it. And I have emails and invoices to prove it. I also have emails of conversations between [redacted] and I. you hired someone else because you wanted to. we were on the job site. WE will take 2700 and get this over with. We already waited too long for payment. And I have everything to prove the original estimate was done on time.

We offered to fix it, she refused to have it fixed and lied to us about an inspector saying the job was done bad. I agreed to pay her the disputed amount because I got tired of her annoying attitude. I will not pay her anything now because she is now making up things. I would like an inspector to...

look at the project and realize that she has no grounds for this claim.

Customer provided a design. When we showed up the customer told [redacted] that he didn't think the separation between the two areas was necessary. The 2 playing areas areas were not separated. A few days later customer requieres to cha e the job done to match the design. Also customer we took retaining...

wall blocks to the customer to look at. He said they were ok. And after they were I stalked, he required that they would be Changed. Front yard has a natural slope. Making it more level tools cause drainage issues. No idea how the customer says 50 percent is done? It's more then 50 percent. We awill return the 960 even tough we have done more then 960. We were gonna finish this weekends but now I believe it's best if we refund the money. Our phone and arw down wgile we settle a disputes with [redacted] over data charges.