At the time this customer called our office, there had been a severe rainstorm, which resulted in our office being flooded with calls for serviceThe call volume was times that of an average dayMany of these callers were under warranty, and we scheduled our crews to check out their roofs on a first call, first serve basisWith such a high call volume, it is not possible for us to get to all callers within hours In addition, in the days following the storm our area was hit by sub-zero degree weather which made it dangerous for our employees to be working on roofsThere was a legal holiday during that time as well when our employees did not workGiven the circumstances, we feel it is reasonable that this customer's roof was checked out several days after they called in
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Our problem was that when we called Roth roofing to complain about a gushing leak I was told that they cannot inspect the problem before 3-4 weeks. Any impartial observer understands that we cannot let our tenant with small children live 3-4 weeks with a serious leak (it wasn't merely leaking, it was gushing water) with mold and major damage to the apartment. We were forced to hire and pay a new roofer $3200 to fix the leak. Roth Roofing has made a mockery of their so called "warranty". That they claim they showed up on 3/ [redacted] (after they saw our complain on BBB....) is untrue and would not is meaningless after they said they will inspect it only after 3-4 weeks. In short - giving a warranty on a roof cannot mean that they will inspect the roof 3-4 weeks after a customer reports a major leak. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted] ***
To reiterate, our phone records show one phone call from this customer in the month of March 2014, on and advised them that we would schedule a crew at the earliest availability to check out the problem We promptly scheduled our workers at the earliest available slot, which was due to the inclement weather When we showed up at the scheduled time,the customer denied us access so we were unable to determine if the necessary repairs were covered by our warranty
At the time this customer called our office, there had been a severe rainstorm, which resulted in our office being flooded with calls for serviceThe call volume was times that of an average dayMany of these callers were under warranty, and we scheduled our crews to check out their roofs on a first call, first serve basisWith such a high call volume, it is not possible for us to get to all callers within hours In addition, in the days following the storm our area was hit by sub-zero degree weather which made it dangerous for our employees to be working on roofsThere was a legal holiday during that time as well when our employees did not workGiven the circumstances, we feel it is reasonable that this customer's roof was checked out several days after they called in
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Our problem was that when we called Roth roofing to complain about a gushing leak I was told that they cannot inspect the problem before 3-4 weeks. Any impartial observer understands that we cannot let our tenant with small children live 3-4 weeks with a serious leak (it wasn't merely leaking, it was gushing water) with mold and major damage to the apartment. We were forced to hire and pay a new roofer $3200 to fix the leak. Roth Roofing has made a mockery of their so called "warranty". That they claim they showed up on 3/ [redacted] (after they saw our complain on BBB....) is untrue and would not is meaningless after they said they will inspect it only after 3-4 weeks. In short - giving a warranty on a roof cannot mean that they will inspect the roof 3-4 weeks after a customer reports a major leak. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted] ***
To reiterate, our phone records show one phone call from this customer in the month of March 2014, on and advised them that we would schedule a crew at the earliest availability to check out the problem We promptly scheduled our workers at the earliest available slot, which was due to the inclement weather When we showed up at the scheduled time,the customer denied us access so we were unable to determine if the necessary repairs were covered by our warranty