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Al's 24 Hour Auto Spa

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Al's 24 Hour Auto Spa Reviews (1)

Review: Yesterday I was washing my car at Al's 24 hour auto spa on Lake Forest Drive, Lake Forest CA 92630. I had been in the wash bay for perhaps 20 minutes and had already completed a quick spray with soap and in between my next wash I was cleaning a wheel on my vehicle when a man approached me and said "if you don't have money in the wash machine you need you move your car out so others can use it". Given that my car was all soapy and dirty I would have thought it obvious that I hadn't finished. I was aware that others were waiting to use a bay, the same as I had to wait but I was going as fast as I could. Also, there are no signs anywhere that indicate that customers have limited time to wash their vehicles.When I finished my wash, I went to drive to the drying area and the same man was there and he was telling someone else they had to move their car out. I then asked this person if he was the owner and he replied that no, he wasn't, he just worked there. I asked for his name and he said it was Paul. I then asked for the contact number for his manager and he quickly became very aggressive and walked right to me in a very threatening manner and I thought he was going to strike me. He started yelling and swearing at me (this in front of other customers including a mother and he children who were washing a car in the bay behind me) and told me to leave and if I didn't he would call the Police. He steadfastly refused to answer my question about a contact number for the business so I left as he was very frightening and I was concerned that he was going to become violent. This was a very upsetting incident for me and I wish to discuss it with the business owners but cannot find contact information for them. I do have a photo of the person, I took it so that I could identify him to the owner so there would be no mistake and I can forward this to you if needed.Desired Settlement: I would like the business owners to contact me about this incident and explain how they will prevent this from happening again to someone else. I would also like a refund of the money I spent at the spa ($16.00) as well as an apology.

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Description: Car Wash & Polish

Address: 20722 Lake Forest Dr, Lake Forest, California, United States, 92630

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