I spoke with the sales clerk at that location and was informed that at no time was he asked for it to be processed via debit rather than credit. If that was the case, we would have informed them that we do not have that option on our processing terminals. It is automatically determined...
by the customer's card. When processed, only a certain amount was allowed/processed and there was a remaining balance. The customer agreed to come back after a withdrawal from an atm, however upon return, was irate that they couldn't make a withdrawal. Customer left the store upset and a return credit could not be processed as they left with the card. We are more than happy to issue the credit, however customer must return with the card.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It is evident by the store manager response that he knows what to say and how to respond to my complaint to not being refunded for jewelry I never left the store with nor did I sign for it. He continues to lie as if I am being irrate. When I phoned the store to ask, why he told me my money would be back on my card in 5 days when he knew that to be another LIE. I asked one question, Why did yo tell me my money would be on my card in 5 days? He never responded nor did he give me a chance to be irrate or accusatory befofe hanging up. He appears to be angry because of the Revdex.com involvement. Im done playing games and with his lies. He never mention sending a copy of my card to be refunded. Which I would not trust him with being that HE continues to minimize his behavior and BLAME his UNPROFESSIONIALISM in me then customer. I was hoping that this never happens to anyone else but by his behavior the Revdex.com will receive many more complaints in the future if not sooner.
Regards,
[redacted]
I spoke with the sales clerk at that location and was informed that at no time was he asked for it to be processed via debit rather than credit. If that was the case, we would have informed them that we do not have that option on our processing terminals. It is automatically determined...
by the customer's card. When processed, only a certain amount was allowed/processed and there was a remaining balance. The customer agreed to come back after a withdrawal from an atm, however upon return, was irate that they couldn't make a withdrawal. Customer left the store upset and a return credit could not be processed as they left with the card. We are more than happy to issue the credit, however customer must return with the card.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It is evident by the store manager response that he knows what to say and how to respond to my complaint to not being refunded for jewelry I never left the store with nor did I sign for it. He continues to lie as if I am being irrate. When I phoned the store to ask, why he told me my money would be back on my card in 5 days when he knew that to be another LIE. I asked one question, Why did yo tell me my money would be on my card in 5 days? He never responded nor did he give me a chance to be irrate or accusatory befofe hanging up. He appears to be angry because of the Revdex.com involvement. Im done playing games and with his lies. He never mention sending a copy of my card to be refunded. Which I would not trust him with being that HE continues to minimize his behavior and BLAME his UNPROFESSIONIALISM in me then customer. I was hoping that this never happens to anyone else but by his behavior the Revdex.com will receive many more complaints in the future if not sooner.
Regards,
[redacted]