Al's Locksmith Service, Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
Super satisfied with how this issue was addressed.  It's obvious the staff at Bob's wanted to make good on this issue.
Thanks,
[redacted]

We received the pictures from [redacted] on 1/8/16 and had our lead technician look at them to decide what we needed to do to fix the situation. We contacted [redacted] and advised we would have to order parts. The parts arrived and we set up the time and replace the parts for [redacted] on 1/26/16. This is taken...

care of.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Super satisfied with how this issue was addressed.  It's obvious the staff at Bob's wanted to make good on this issue.

Thanks,

We received the pictures from [redacted] on 1/8/16 and had our lead technician look at them to decide what we needed to do to fix the situation. We contacted [redacted] and advised we would have to order parts. The parts arrived and we set up the time and replace the parts for [redacted] on 1/26/16. This is taken...

care of.

Review: Went to have a key copied for my suzuki sx4, the person who copied the key selected the wrong type of key for my vehicle and after the person put the key into the ignition, the key would not come out. A locksmith with the company was called to cut out the key with a file and dremmel style rotating tool. In the process, the locksmith severely damaged the steering column housing and the key ignition port. After I brought this to the attention of Bob's Locks (Lifetime Security Management), over 2 weeks and several phone calls and an emailed photo of the damage, I've received no indication from the company that they intend to take responsibility for the damage they've caused trying to remedy an error caused by one of their own staffDesired Settlement: Please make arrangements for your bonding agency to schedule a repair of this damage, or cooperate with my auto insurance agency when they contact your company.

Business

Response:

We received the pictures from [redacted] on 1/8/16 and had our lead technician look at them to decide what we needed to do to fix the situation. We contacted [redacted] and advised we would have to order parts. The parts arrived and we set up the time and replace the parts for [redacted] on 1/26/16. This is taken care of.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Super satisfied with how this issue was addressed. It's obvious the staff at Bob's wanted to make good on this issue.

Thanks,