I have reviewed the response made by the business in reference to complaint ID [redacted], If using their tote instead of our own would resolve the problem then so be it.
Regards,
[redacted]
In regards to the complaint filed by Mr [redacted] I have attached the 2 the invoices that I had sent to [redacted] and [redacted] they are not of a threatening nature at all. Like I previously had stated, I had attempted to call the number that was given to us but was unable to reach anyone. On December 30 I was able to leave a voice mail stating we needed to the dumpster on the schedule for pick up and to call us.
Since Mr [redacted] was aware of us trying to reach out to them at least 2 times why did he not call us back? Mr [redacted] also would like me to recall whom I spoke with in regards to ordering this dumpster almost 6 months ago he answered his own question when he called me back on March 28, 2014 and stated to me during our conversation that he in fact had ordered and authorized the use of his card.
On April 9 I again called and no-one answered so I sent the 2nd notice saying again we need to arrange for pick up of the dumpster so no more extra time charges are incurred.
[redacted], the owner of ALS Maintenance on April 14,2014 again reached out to Mr [redacted] and offered him a deal on the extra time charges,even better than what our contractors pay, to pay a rental fee of $25 per month plus any difference in tonnage and Mr [redacted] refused and April 14, 2014 was the first time that Mr [redacted] authorized the dumpster to be picked up. I think that is a very fair offer from a reputable business owner, with a excellent Revdex.com rating.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
First of all [redacted], the terms appearing in this response to my initial complaint are the first time I have seen them. As far as calls requesting to pick up the dumpster, I have call logs that clearly show you tried to reach my girlfriend exactly two times. One voicemail was left stating you were scheduling the dumpster for pickup...that is all that was stated. We were not aware of any additional charges until our card was fraudulently charged for terms that were NEVER stated to us, verbally or otherwise. You could not even confirm with me over the phone who you had a verbal agreement with. Who did you talk to? You have yet to answer that question except to state to me you don't recall. Like I said in my initial complaint, if there were weekly/monthly charges why would they not be charged to our card monthly instead of in one lump sum? At least then we would have been aware something was amiss much earlier.
Secondly, you are welcome to pick up this dumpster any time you please. Something I forgot to mention in my initial complaint is that [redacted] actually threatens us IN WRITING that she is going to leave this dumpster in our yard until the bill is paid in full. Is this the way a reputable company does business? If you feel we owe you any money you are welcome to take it up through the court system. I have already had a discussion with my lawyer. He advised that after 30 days of fair notice the dumpster left on my property becomes my possession. I called you on the 27th of March [redacted] and made you aware of this fact. If this dumpster is not picked up by the 26th of April it legally becomes mine.
I would advise you to do the right thing and take it up through the court system if you think you have a case.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Response to todays company response from Karen. And I am sorry the company made an error that created additional charges for me and wont admit any wrong doing. I think that is how you stay in business ..Don't let customers know about additional charges especially when this customer checked in on 2 additional occasions to make sure it was still alright to keep dumpster. I figured the dumpster weight was my only concern for unforeseen charges I was NEVER advised about time.
Regards,
[redacted]
I have been a customer since January 2016 and have paid for a full year. Four times my trash (and recycling if it was a recycling week) was not picked up on the designated day and I have had to call to have it picked up. Sometimes it took a day or two for this to happen. My pick up day is Friday so that means it has taken as long as the following Tuesday for a pickup. I generally like the company and it is less money but I should be able to count on my trash being picked up on the designated day without my having to call.
We have heard from the actual customer [redacted], one time, a couple weeks ago, about the truck driving by. We immediatly contacted the driver, and sent them back. Other times, we have heard from a male who has been less than cooperative when we try to rectify any issues, yet we have ALWAYS...
immediatley tried to rectify HIS complaint. This customer does not use our Al's Maintenance totes, and this could be the issue as to why our drivers miss it at times. Other times, the driver has told us that he in fact did not "miss" the address, they had a certain route they were taking and had planned on driving back by this and other addresses at a later time to do the pick ups. If the customer is unhappy with the service, we will gladly refund the FULL amount that was paid, and cancel the service. thank you. Robyn B. Als Maintenance, LLC
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Business never stated anything about 7 days or any time limit and nothing was provided at all in writing.
Regards,
[redacted]
Al's Maintenance was fantastic! I ordered a dumpster from them. They delivered the dumpster and picked it up quickly. The office staff and the drivers were great! I would definitely recommend them to anyone. I am also going to switch my garbage service to them also!
I have reviewed the response made by the business in reference to complaint ID [redacted], If using their tote instead of our own would resolve the problem then so be it.
Regards,
[redacted]
In regards to the complaint filed by Mr [redacted] I have attached the 2 the invoices that I had sent to [redacted] and [redacted] they are not of a threatening nature at all. Like I previously had stated, I had attempted to call the number that was given to us but was unable to reach anyone. On December 30 I was able to leave a voice mail stating we needed to the dumpster on the schedule for pick up and to call us.
Since Mr [redacted] was aware of us trying to reach out to them at least 2 times why did he not call us back? Mr [redacted] also would like me to recall whom I spoke with in regards to ordering this dumpster almost 6 months ago he answered his own question when he called me back on March 28, 2014 and stated to me during our conversation that he in fact had ordered and authorized the use of his card.
On April 9 I again called and no-one answered so I sent the 2nd notice saying again we need to arrange for pick up of the dumpster so no more extra time charges are incurred.
[redacted], the owner of ALS Maintenance on April 14,2014 again reached out to Mr [redacted] and offered him a deal on the extra time charges,even better than what our contractors pay, to pay a rental fee of $25 per month plus any difference in tonnage and Mr [redacted] refused and April 14, 2014 was the first time that Mr [redacted] authorized the dumpster to be picked up. I think that is a very fair offer from a reputable business owner, with a excellent Revdex.com rating.
Sincerely
[redacted]
We have spoken with Miss [redacted] and taken care of the refund that she was due. Karen ALS Maintenance
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
First of all [redacted], the terms appearing in this response to my initial complaint are the first time I have seen them. As far as calls requesting to pick up the dumpster, I have call logs that clearly show you tried to reach my girlfriend exactly two times. One voicemail was left stating you were scheduling the dumpster for pickup...that is all that was stated. We were not aware of any additional charges until our card was fraudulently charged for terms that were NEVER stated to us, verbally or otherwise. You could not even confirm with me over the phone who you had a verbal agreement with. Who did you talk to? You have yet to answer that question except to state to me you don't recall. Like I said in my initial complaint, if there were weekly/monthly charges why would they not be charged to our card monthly instead of in one lump sum? At least then we would have been aware something was amiss much earlier.
Secondly, you are welcome to pick up this dumpster any time you please. Something I forgot to mention in my initial complaint is that [redacted] actually threatens us IN WRITING that she is going to leave this dumpster in our yard until the bill is paid in full. Is this the way a reputable company does business? If you feel we owe you any money you are welcome to take it up through the court system. I have already had a discussion with my lawyer. He advised that after 30 days of fair notice the dumpster left on my property becomes my possession. I called you on the 27th of March [redacted] and made you aware of this fact. If this dumpster is not picked up by the 26th of April it legally becomes mine.
I would advise you to do the right thing and take it up through the court system if you think you have a case.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Response to todays company response from Karen. And I am sorry the company made an error that created additional charges for me and wont admit any wrong doing. I think that is how you stay in business ..Don't let customers know about additional charges especially when this customer checked in on 2 additional occasions to make sure it was still alright to keep dumpster. I figured the dumpster weight was my only concern for unforeseen charges I was NEVER advised about time.
Regards,
[redacted]
I have been a customer since January 2016 and have paid for a full year. Four times my trash (and recycling if it was a recycling week) was not picked up on the designated day and I have had to call to have it picked up. Sometimes it took a day or two for this to happen. My pick up day is Friday so that means it has taken as long as the following Tuesday for a pickup. I generally like the company and it is less money but I should be able to count on my trash being picked up on the designated day without my having to call.
We have heard from the actual customer [redacted], one time, a couple weeks ago, about the truck driving by. We immediatly contacted the driver, and sent them back. Other times, we have heard from a male who has been less than cooperative when we try to rectify any issues, yet we have ALWAYS...
immediatley tried to rectify HIS complaint. This customer does not use our Al's Maintenance totes, and this could be the issue as to why our drivers miss it at times. Other times, the driver has told us that he in fact did not "miss" the address, they had a certain route they were taking and had planned on driving back by this and other addresses at a later time to do the pick ups. If the customer is unhappy with the service, we will gladly refund the FULL amount that was paid, and cancel the service. thank you. Robyn B. Als Maintenance, LLC
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Business never stated anything about 7 days or any time limit and nothing was provided at all in writing.
Regards,
[redacted]
Al's Maintenance was fantastic! I ordered a dumpster from them. They delivered the dumpster and picked it up quickly. The office staff and the drivers were great! I would definitely recommend them to anyone. I am also going to switch my garbage service to them also!