[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made...
by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I spoke with Bob personally and he stated that the $74.90 charged to me on May 15th will be refunded. I appreciate his quick response to this matter. Regards,
[redacted]
We are so sorry to have disappointed this valuable longstanding member. [redacted] came in on December 13th to extend a freeze to her account. For all Freezes we require a $5 per month payment with a ten day notice to the start date requested for the freeze. We accepted [redacted]’s freeze payment, but...
it was not within the 10 day period, so the monthly dues were already processed for the next month. [redacted] is on a 15th billing cycle. All billing is processed 3 business days in advance. The dues that were billed would have been applied to her next active billing cycle after the freeze period. We apologize for the miscommunication and we have already refunded back [redacted]’s credit card for the monthly dues that were charged ($48 + tax) plus the $15 freeze fee. The refund that was requested would have been put through immediately, and as we tried to explain, sometimes the credit card statement takes a little while to show the refund. We appreciate [redacted]’s longstanding membership with our company and we are truly sorry for the miscommunication. As mentioned, we have refunded her account the monthly charge, plus tax, as well as the freeze fee, and we have placed [redacted] on freeze through March 14, 2017 as requested without a fee. We hope this resolves the matter. Thank you. Robert O[redacted] General Manager
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made...
by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I spoke with Bob personally and he stated that the $74.90 charged to me on May 15th will be refunded. I appreciate his quick response to this matter. Regards,
[redacted]
We are so sorry to have disappointed this valuable longstanding member. [redacted] came in on December 13th to extend a freeze to her account. For all Freezes we require a $5 per month payment with a ten day notice to the start date requested for the freeze. We accepted [redacted]’s freeze payment, but...
it was not within the 10 day period, so the monthly dues were already processed for the next month. [redacted] is on a 15th billing cycle. All billing is processed 3 business days in advance. The dues that were billed would have been applied to her next active billing cycle after the freeze period. We apologize for the miscommunication and we have already refunded back [redacted]’s credit card for the monthly dues that were charged ($48 + tax) plus the $15 freeze fee. The refund that was requested would have been put through immediately, and as we tried to explain, sometimes the credit card statement takes a little while to show the refund. We appreciate [redacted]’s longstanding membership with our company and we are truly sorry for the miscommunication. As mentioned, we have refunded her account the monthly charge, plus tax, as well as the freeze fee, and we have placed [redacted] on freeze through March 14, 2017 as requested without a fee. We hope this resolves the matter. Thank you. Robert O[redacted] General Manager