Al's Styling Salon

This is not an issue between Bob Caldwell and the customer.  This is an issue with the manufacture and warranty they provide to the customer.  As we stated to the customer, the manufacture (Chrysler) denied the claim, not Bob Caldwell.  There is no reason we would voluntarily refuse...

to fix customer's engine, that is how we make a living so naturally it makes no sense for us to refuse service.  Furthermore, if this is a Chrysler manufacture warranty certainly the customer is aware he can have the work performed at any Chrysler dealer.  The Revdex.com should not be involved in the case.  For the reasons mentioned we are not liable for proving that the manufacture denied the claim.  If the customer is not happy with the denial and what we are telling him (as a representative of the factory), or does not believe us, he should take it up with factory, not Revdex.com.  The customer states he was declined by his service contract company because it should fall under Manufacture warranty.  It is not covered by manufacture warranty so we recommend that if he need proof of denial to take to his extended warranty company, he call (800) 992-1997 (Chrysler Customer Care Hotline) so that the manufacture can provide that information.  Again, we would like nothing more than to fix the customer's concern and share in the frustration but have completed all that we can do at this point until either Chrysler, the service contract company or the customer is willing to pay for the repair.  Lastly, as a goodwill we have already provided the customer a car "free of charge" for the last 3 days until he makes a decision.  If this is his answer we would kindly ask Mr. [redacted] to find another form of transportation and return our complimentary loaner vehicle.

I called Justin at Bob Caldwell immediately after my last rebuttal.  I had asked to talk with a owner.  Hoped that we could work better at a resolution "person to person" , (because My typing and spelling is awful).They are welcome to have the truck and re-evaluate the situation first hand for themselves.After working through some hurt feelings on both sides Justin asked if he could see the truck.   It is and was never my intention not to let them see it.  Just didn't think my temper would permit a visit at that immediate time.  I had offered a later date would be better when I'd calmed down.  That day didn't seem to come! I feel better after talking to Justin GM and..., half owner I found out.  It is perfectly ok for them to take a look any thing they want.  Including the aftermarket alarm system. And contact Best Buy about why it was not salvageable.   I did not have the expertise to question Best Buy's opinion and also felt in his debt for even offering to repair/ correctly re-install other installers aftermarket equipment.  He, Best Buy had expressed several time, not wanting to get involved in the dispute "or court".  If Lenny would please call me I'll bring it in for Bob Caldwell to evaluate. I am trying to go camping 9/21/15.  I don't need a radio to haul the RV.  Just in running order.  I have expressed to Justin  I am now educated about the problems presented with aftermarket equipment.  The damaged after market alarm system would not be re-installed anyway.  I would try to sell it on Ebay and try to recoup some of the money lost.  I should not have purchased it to start with!  That's part of my anguish the mistakes I made trying to save money with aftermarket parts.  Justin offered to replace cables if that was all that was wrong with it.  I don't have the answer to that, have to rely again on Best Buy's mercy. Or someone else's expertise. It is not Bob Caldwell's responsibility to install the radio or buy a Radio wire harness.   Best Buy has ordered a Radio adapter wire harness I bought.  I have ordered the replacement GPS antenna which Justin offered to pay for.  Thank You.  Thank you again - Justin,I look forward to your call.  I'm retired and can bring it in anytime.

The customer signs off on the original work order.  All the customer had to do in January is request a line be added and we diag the vehicle.  It's too easy for customer to say that we "ignored" a request.  Was customer not present when order was written?  Even if not, I would question why it would take several months to address the "ignored" issue.  There is nothing more that we can do.  -Justin H (GM)

I have a receipt dated from 2/13/2018 from a Goodyear in which we paid to have the van inspected. Before I purchased the vehicle and it was removed from [redacted]s name and moving it to my name. I told them of these issues with the a/c climate control issue as well as as the clip for the stow n go which I was told to bring it back in and they would take care of it. Hence why they had the vehicle the following Sunday after I signed for it. so you had my vehicle for 4 days and addressed nothing, I will take them down when the vehicle is fixed or I will take other actions. This is a vehicle I have everything that matters to me in and it's a lemon. I would also like to know what part of my post or my fiancée post were not accurate, also left out my spare keys which nobody has tried to get back to me. I called and texted the salesman within the hour after we left about ac blowing straight heat the CCA on the battery was brought up on feb 13th. I will make sure all post come down when the vehicle is fixed and the fact that Joe or Joel admits that the vehicle has more problems the vehicle has more problems then worth fixing means they knew it was bad when the purchase went down. Don't tell me to bring something in and you'll take care of it if you don't plan to honor your word, that is what we call a gentlemans agreement. Lastly ever since the vehicle has left their shop the check engine light has gone on and off and had issues accelerating.again I have no issues taking down post when they honor their word.thank you for your time I will provide photos of receipts and contracts in the am.

Customer came in for airbag recall (first visit to Bob Caldwell) 2007 Magnum w/ over 100k miles.  We completed recall and recommended some overdue maintenance.  Customer authorized emissions service and transmission service.  None of these repairs/ maintenance has anything to do with...

spark plugs.  When customer came back in, we diagnosed vehicle for free, found miss fire in #5 cylinder.  Customer threatened with Revdex.com/ online reviews/ etc....if we did not refund total  money on original repair.  Generously we offered to provide $160 credit due to circumstance as goodwill, customer declined and demanded money back.  At this point we are now inclined to revoke original offer and to convince customer and Revdex.com there is no foul play or anything we did wrong, we will pay for 1 hour check out at 3rd party repair shop (Firestone on Morse rd) to confirm of no wrong doings. Note- customer has original spark plugs in vehicle currently, also "found tube going into back of intake manifold leaking" (which may also cause check engine light).

I am rejecting this response because: The  issue is not that they have not cancel the warranty I have the same paper work that they sent to you I will close the case once they can prove that the refund has been sent to my Lender. Please keep the file open to show the follow up for the copy of the check sent to the Lender.
Regards,
[redacted]

I am rejecting this response becausethe dealership was Dishonest, I trusted when I purchased the vehicle everything was as it appeared in fact it was not. The dealership LIED and PAINTED OVER rust spots on the truck so they could not be immediately seen.  This is unacceptable I was taken advantage of knowingly by them, this is not how business should be conducted.

The company responded a day after the complaint.  I personally (Justin H[redacted] (GM)) left a response to the Facebook message hours after the post and left direct extension that the customer could call.  Nonetheless our salesperson (Randy) was wrong saying he would call back and never did...

so.  Although we are not familiar with the conversation between sales person and customer, we were given the customers information to run credit and an application was filled out with personal information to run credit.  After speaking to Randy there was a bit of a miscommunication on credit.  After listening to a phone conversation, Randy thought that customer did not want credit sent to banks.  We would need to pull credit internally in order to gather information to quote customer including FICO score and trade in payoff which was provided to customer.  As I had mentioned on the Facebook reply it does not matter how many times credit is pulled nor how many banks review the credit, credit bureaus all consolidate all credit pulls as if they are 1 so as long as they are all within 30 days.  There are plenty of articles I would be happy to provide to defend the statement upon request.  As long as the customer is in still looking for a vehicle and knowing that credit must be pulled to finance any automotive transaction, the customer will only receive 1 hit to credit.  In addition and as I would have offered if the customer had he called, we can write a letter to the credit bureau and have the inquiry removed if it's that big of a deal but as explained before if the customer is still going to look for a vehicle there is no benefit to customer's score. Furthermore, we are being misrepresented on Facebook currently as stated.  We did not pull customer credit after customer had left, we pulled credit to see what kind of payments we could provide customer as requested.  Customer did not call 15 times.  Throughout the entire process, customer made 6 incoming calls.  Randy spoke to customer on the 1st, customer made 3 attempts on the 2nd, and I responded to Facebook post on 3rd (same day post was left), so there is a bit of an exaggeration regarding attempts to reach a manager.  Frankly the entire complaint is a bit over zealous however we apologize for the lack of effort in response time and broken promises from sales staff.  -Justin H (GM)

Please accept our apologies for any unprofessional actions from our staff.  We agree that CJ does have a little "I" and "Me" issue that needs corrected but certainly not the reason for the Revdex.com complaint.  In regards to credit after speaking to sales management I understand that you wanted...

us to shop rates?  It was explained that you changed your mind after your credit was already submitted as shown with attached signed credit app?  In regards to credit pulls hurting your credit score, as long as the credit pulls are within a relatively close period (2-3 weeks) those inquiries are lumped together as one inquiry as this article supports from Experian- [redacted]   -Justin H[redacted] (GM)

Sorry for the miscommunication, that is correct

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 11969813
I am rejecting this response because: the vehicle was driven off the lot that night and when wipers where turned on this happened. There was no way to know this without everything running with wipers. I did not need extended warranty because this was a problem that already existed. This was confirmed by mark in service with burnt connectors. Car is fixed now one month later. It should never take a month to fix a car.The loaner had 40,000 more miles and leaked when it rained through Some light shorting out radio and heater. I will never buy a jeep profuct again or deal with this dealer. And federal Not state lemon laws does apply I was told. Lucky that day they fixed my car so I did not pursue. I have some influence in my community and neighborhood and I would use it to inform people to steer clear of this dealership
Regards,
Scott P[redacted]