I spoke with Mr*** on 3/about the vehicle in the complaint. I described the vehicle in detailI described the truck to the best of my ability and honestlyWe agreed on a price of $including his trade and fees.We agreed on a price and made arrangements to deliver the vehicle
at a time and place that Mr*** chose.The delivering salesperson, *** *** encountered and accident on his way to the delivery and was delayed by a detour. His intention was certainly not to delay a delivery. After driving about only miles, he noticed that the gauges were not acting properly and stopped at a service facility who's name escapes me now. He asked for some assistance and after just minutes, was told that the problem was only a loose battery terminal. The technician adjusted it charged him $and his trip continued without incident other than a detour around the site of the accident mentioned earlier.Upon arriving at the agreed destination, Mr***, along with his son and daughter, physically examined both the interior and exterior of the truck. After the inspection, Mr*** and his son took it for a test drive. After their test drive, they offered no concerns or complaints. The necessary papers were signed and Mr*** presented *** *** with two cashier's checks, (one check for $and one for $1000.00). When *** asked "Why two checks?" Mr*** stated that in the event the truck hadn't been to his satisfaction, he would attempt to negotiate out the $check.I believe that Mr*** was satisfied with the condition of the truck when he took delivery.As far as an issue that arose later, I can't comment, as I was never offered any work orders or diagnostic information from either the buyer or his chosen repair facility. Mr*** states in his complaint that he took the truck to a Dodge dealership and was charged over $without a solution to a problem that I am still don't know about. And, with this in mind, I have no intent on making or paying for any repairs. The claim that I offered to repurchase the truck from Mr*** for $was accurate and just about $more than I had paid for it previously. He did however, make an offer to sell it back to me for $just so his wife would "get off his back" I appreciate the Revdex.com's interest in this and other issues, but AI don't feel that Mr*** has a legitimate complaint.In the many years A&R has been in business, this is the first and only time I've had to answer a complaint like this. We operate our business with the future in mind and we do our utmost to serve our customer base fairly
I spoke with Mr*** on 3/about the vehicle in the complaint. I described the vehicle in detailI described the truck to the best of my ability and honestlyWe agreed on a price of $including his trade and fees.We agreed on a price and made arrangements to deliver the vehicle
at a time and place that Mr*** chose.The delivering salesperson, *** *** encountered and accident on his way to the delivery and was delayed by a detour. His intention was certainly not to delay a delivery. After driving about only miles, he noticed that the gauges were not acting properly and stopped at a service facility who's name escapes me now. He asked for some assistance and after just minutes, was told that the problem was only a loose battery terminal. The technician adjusted it charged him $and his trip continued without incident other than a detour around the site of the accident mentioned earlier.Upon arriving at the agreed destination, Mr***, along with his son and daughter, physically examined both the interior and exterior of the truck. After the inspection, Mr*** and his son took it for a test drive. After their test drive, they offered no concerns or complaints. The necessary papers were signed and Mr*** presented *** *** with two cashier's checks, (one check for $and one for $1000.00). When *** asked "Why two checks?" Mr*** stated that in the event the truck hadn't been to his satisfaction, he would attempt to negotiate out the $check.I believe that Mr*** was satisfied with the condition of the truck when he took delivery.As far as an issue that arose later, I can't comment, as I was never offered any work orders or diagnostic information from either the buyer or his chosen repair facility. Mr*** states in his complaint that he took the truck to a Dodge dealership and was charged over $without a solution to a problem that I am still don't know about. And, with this in mind, I have no intent on making or paying for any repairs. The claim that I offered to repurchase the truck from Mr*** for $was accurate and just about $more than I had paid for it previously. He did however, make an offer to sell it back to me for $just so his wife would "get off his back" I appreciate the Revdex.com's interest in this and other issues, but AI don't feel that Mr*** has a legitimate complaint.In the many years A&R has been in business, this is the first and only time I've had to answer a complaint like this. We operate our business with the future in mind and we do our utmost to serve our customer base fairly