Unfortunately the time frame to start the customers siding job had taken some time due to the hail storms that hit the Denver areasThis created extended time for getting the material and a shortage of laborers We have been to her house several times to address any of the issues that she had Her house was very difficult because all the different angles where the soffits and walls came togetherThe completed job looks very nice, and she was very happy with Jesse and his work It was unfortunate that there were problems with the Asian siding crew and we understand the frustration of paying a lot of money and everything not going smoothly as planned Despite all of that, Alsco has made several attempts and trips to fix every little detail that Ms [redacted] has complained about She stated that we "smashed her gutters, and all it was is that someone stepped on her downspout extension and bent it and we replaced it for her right away with no questionsWe have confronted the crews and looked into the missing pavers and we cannot come up with a reason why anyone would take them She has security cameras, but was unable to see anything takenWe have never had a problem with crews taking from our customersThe wrap around the front door was perfect when Jesse leftSHe was having someone redo the front storm door and that may have caused it to bow Alsco will be sending Jesse out one more time to address any last issues Ms [redacted] has We feel that we can resolve this and both parties will be happy
The customer has been compensated over and above It started with the customer not liking a piece of trim that was affixed to the bottom of the windows on the outside to fill a small space between the window and the siding The customer did not like the trim piece on the outside, so we agreed to put a new piece of siding under the window so trim wasn't neededwe also painted it for the customer (cost $300) she didn't think she should have to pay for this so we did not charge her The inspector from the building department said a window by the back door needed to be tempered, so we had to switch out the glass with a tempered piececustomer was not charged originally charged for this and she didn't think she should have to pay for it so we didn't charge her for this (over $cost)Customer had a $balance owing and said she didn't think she should have to pay it to compensate for all the time and trouble she went through, so we gave her that offAs you can see the customer has been greatly compensated ($800)We've tried to do everything the customer ask to keep her satisfied with her job and at no cost to her
Initial Business Response / [redacted] (1000, 8, 2015/10/02) */ We have an appointment to meet with the customer on Tuesday 9/to look at the windows Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/10/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I appreciate that Alsco Cardinal came out to look at the windows again, and we are all in agreement that there is definitely something wrong with the windowsDue having to wait almost months and I still have the windows and holes in my kitchen ceiling from the leaking windowsI still do not want the windows replaced by Alsco and [redacted] windows I am getting them replaced with another window company, I gave Alsco cardinal a chance at fixing the problem, and then replacing the rest of my house with their windows, I have only replaced the upstairs windows so far, but due to the time I have had to spend on the windows that are broken, I really do not want to go through this againI would like my money back for the windows and to repair the ceiling in the kitchen Final Consumer Response / [redacted] (4200, 21, 2015/11/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Once again, Alsco had to caulk the entire window when there was leaking, not just the outside of the window which is normalAlso there was separation of the window on the outside which allowed the water to leak inThere is still Black dirt in the window which should not be thereI have hired another company to complete the windows in my houseI am very thankful I only had them do the upstairs windows and not my entire houseThe windows are not good, it was agreed that there was definitely something wrong with the windows the last time Alsco came outAnd yes, the water damage was caused by the windows not the roof Final Business Response / [redacted] (4000, 28, 2015/12/17) */ The customer had windows installed and only is having a problem? We recaulked the whole window because we were there and she claimed the water was coming from that windowThese windows sit on a roof line and this is where the water was coming from, not the windowThat much water could not leak from that windowThe manufacturer went to her house too and said the windows were not leaking
Unfortunately the time frame to start the customers siding job had taken some time due to the hail storms that hit the Denver areasThis created extended time for getting the material and a shortage of laborers We have been to her house several times to address any of the issues that she had Her house was very difficult because all the different angles where the soffits and walls came togetherThe completed job looks very nice, and she was very happy with Jesse and his work It was unfortunate that there were problems with the Asian siding crew and we understand the frustration of paying a lot of money and everything not going smoothly as planned Despite all of that, Alsco has made several attempts and trips to fix every little detail that Ms [redacted] has complained about She stated that we "smashed her gutters, and all it was is that someone stepped on her downspout extension and bent it and we replaced it for her right away with no questionsWe have confronted the crews and looked into the missing pavers and we cannot come up with a reason why anyone would take them She has security cameras, but was unable to see anything takenWe have never had a problem with crews taking from our customersThe wrap around the front door was perfect when Jesse leftSHe was having someone redo the front storm door and that may have caused it to bow Alsco will be sending Jesse out one more time to address any last issues Ms [redacted] has We feel that we can resolve this and both parties will be happy
The customer has been compensated over and above It started with the customer not liking a piece of trim that was affixed to the bottom of the windows on the outside to fill a small space between the window and the siding The customer did not like the trim piece on the outside, so we agreed to put a new piece of siding under the window so trim wasn't neededwe also painted it for the customer (cost $300) she didn't think she should have to pay for this so we did not charge her The inspector from the building department said a window by the back door needed to be tempered, so we had to switch out the glass with a tempered piececustomer was not charged originally charged for this and she didn't think she should have to pay for it so we didn't charge her for this (over $cost)Customer had a $balance owing and said she didn't think she should have to pay it to compensate for all the time and trouble she went through, so we gave her that offAs you can see the customer has been greatly compensated ($800)We've tried to do everything the customer ask to keep her satisfied with her job and at no cost to her
Initial Business Response / [redacted] (1000, 8, 2015/10/02) */ We have an appointment to meet with the customer on Tuesday 9/to look at the windows Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/10/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I appreciate that Alsco Cardinal came out to look at the windows again, and we are all in agreement that there is definitely something wrong with the windowsDue having to wait almost months and I still have the windows and holes in my kitchen ceiling from the leaking windowsI still do not want the windows replaced by Alsco and [redacted] windows I am getting them replaced with another window company, I gave Alsco cardinal a chance at fixing the problem, and then replacing the rest of my house with their windows, I have only replaced the upstairs windows so far, but due to the time I have had to spend on the windows that are broken, I really do not want to go through this againI would like my money back for the windows and to repair the ceiling in the kitchen Final Consumer Response / [redacted] (4200, 21, 2015/11/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Once again, Alsco had to caulk the entire window when there was leaking, not just the outside of the window which is normalAlso there was separation of the window on the outside which allowed the water to leak inThere is still Black dirt in the window which should not be thereI have hired another company to complete the windows in my houseI am very thankful I only had them do the upstairs windows and not my entire houseThe windows are not good, it was agreed that there was definitely something wrong with the windows the last time Alsco came outAnd yes, the water damage was caused by the windows not the roof Final Business Response / [redacted] (4000, 28, 2015/12/17) */ The customer had windows installed and only is having a problem? We recaulked the whole window because we were there and she claimed the water was coming from that windowThese windows sit on a roof line and this is where the water was coming from, not the windowThat much water could not leak from that windowThe manufacturer went to her house too and said the windows were not leaking