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Address: 3401 Shenandoah Ave NW, Roanoke, Virginia, United States, 24017-4943
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www.alsco.com
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We have done business with Alsco for several years. We continually receive filthy, burned, and soiled linens that they refuse to reimburse for. Most recently, they have taken it upon themselves to charge anywhere from double to quadruple the price for linens without prior notification. Erroneous service charges are also being added to our bill where they have never been before. For a $300 order, we are being charged over $1000. We have tried reaching out through both phone and email and have not received a response.
Thank you for notifying us of Ms. concerns. We have used this information to positively grow our relationship and our services. We have responded to the concerns from *** regarding our Services and Increases that have been seen on her invoices. We have negotiated a fair and reasonable rate for our services and have extended our partnership for a 60 Month Term with ***. We have also agreed to use their program as an opportunity to market our Services and Products.If you are to have any future concerns or questions, please do not hesitate to reach out to me.Best regards,***General ManagerAlsco
have reviewed the response made by the business in reference to complaint ID, and find that this resolution would be satisfactory to me.
Regards