Alta Ridgewalk

Complaint: I am rejecting this response because:Not only are they lying about my own mother violating the law they are lying about my phone call clearly showing a minute phone call to them that they not only violated my privacy but now they are accusing Sansum of a HIPPA Violation and they were told never to call my mother again she is old and frail and they did just that called her againSo now I guess its a HIPPA violation on top of my privacy being violated Regards, L [redacted]

We appreciate the opportunity to address MsW*** concerns regarding her interaction with our companyOur company takes customer service complaints very seriously and we have conducted a reasonable investigation in regards to MsW*** compliantOur office did contact Ms
W*** on April 10th, at her place of employment as an attempt to reach her regarding the balance owed to Sansum Clinic in the amount of $After speaking to her we removed her work number xxx-xxx-per her request not to call her at her place employmentAll our calls are recorded to provide training to our agents and to review any complaints received from our customersAfter careful review of the call on April 17th, in which MsW*** claims we disclosed information to a third party, we discovered the female we spoke to identified herself as MsW***The number dialed was xxx-xxx-7090. This female who identified herself as Ms*** W*** verified date of birth and a current mailing addressWe apologize if MsW***’ mother committed fraud, however that would be an issue between MsW*** and her motherWe encourage MsW*** to contact our office if she would like to review the call herselfUnfortunately our records do not show we received a call from MsW*** in regards to disclosing information to her motherOn April 29th, our office phoned xxx-xxx-and left a message on a voicemail, later that day we received a call back from the same number advising our office that they did not know our consumer, so the phone number xxx-xxx-was removed. We would be happy to assist MsW*** with questions or the payment of her accounts still remaining active in our officeMsW*** can call our office at ###-###-#### and ask for S*** *** or T*** **

Complaint: 10603876
I am rejecting this response because:Not only are they lying about my own mother violating the law they are lying about my phone call clearly showing a 20 minute phone call to them that they not only violated my privacy but now they are accusing Sansum of a HIPPA Violation and they were told never to call my mother again she is old and frail and they did just that called her again. So now I guess its a HIPPA violation on top of my privacy being violated.
Regards,
L[redacted]