Arizona Revdex.com,In his complaint, Mr [redacted] alleges that Alta Vista missed certain items during a home inspection that we performed for him on/about NOV "Due to an incomplete inspection and missed issues to the structure additional damage has occurred." The item that Mr [redacted] alleges that was missed during the inspection, was actually included in the inspection report that we prepared for him (see enclosed copy of page 9, item 2.13.70)We recommended that these holes be repaired to prevent water intrusion and damageMr [redacted] did not have these holes repaired.At the time of the home inspection, there were no signs of water intrusion, or damage at the interior walls in the master bathroom.On/about FEB 15, Mr [redacted] noticed evidence of water intrusion in the master bathroom of his homeHe assumed that the water was from the overhead fire protection pipes, or other water pipes in the master bathroomHe contacted his home warranty company, and their technician cut holes in the drywall of the master bathroom, trying to determine the source of the waterSee enclosed photos of holes in drywallLater, Mr [redacted] became convinced that the source of the water intrusion was a hole in the exterior wall, near the master bathroomMr [redacted] contacted me on/about FEB 15, regarding the holes in the exterior walls and the water intrusionAs a customer service, I went to his home the following day, and caulked all of the holes in the exterior wallsThese were the same holes that were pointed out in the inspection report, page 9, item 2.13.70.I have explained to Mr [redacted] , that the source of the water intrusion may not have been the holes in the exterior walls, but rather, improper/incomplete repairs that had been made to the roof of his homeThe inspection report that we provided to Mr [redacted] , noted numerous roof defects, including evidence of roof leakageBased on our inspection report, he asked the home seller to have those issues correctedI believe that some of those repairs have not been properly/completely finished , and that is the more likely source of the water intrusion at the master bathroomTo resolve this issue, at Mr [redacted] 's request (as stated in his complaint # [redacted] ), I have sent him a check for a full refund of the home inspection fee of $I have also refunded the amount that he paid Alta Vista for a swimming pool inspection ($50.00) and the amount that he paid Alta Vista for a termite inspection ($56.00), for a total amount of $421.00.In his complaint, Mr [redacted] states that the amount that he paid for these services is $446.00, which is incorrect.If you have any questions or need any additional information, please contact me at ###-###-####, or via email at [redacted] @ [redacted] .***
Arizona Revdex.com,In his complaint, Mr [redacted] alleges that Alta Vista missed certain items during a home inspection that we performed for him on/about NOV "Due to an incomplete inspection and missed issues to the structure additional damage has occurred." The item that Mr [redacted] alleges that was missed during the inspection, was actually included in the inspection report that we prepared for him (see enclosed copy of page 9, item 2.13.70)We recommended that these holes be repaired to prevent water intrusion and damageMr [redacted] did not have these holes repaired.At the time of the home inspection, there were no signs of water intrusion, or damage at the interior walls in the master bathroom.On/about FEB 15, Mr [redacted] noticed evidence of water intrusion in the master bathroom of his homeHe assumed that the water was from the overhead fire protection pipes, or other water pipes in the master bathroomHe contacted his home warranty company, and their technician cut holes in the drywall of the master bathroom, trying to determine the source of the waterSee enclosed photos of holes in drywallLater, Mr [redacted] became convinced that the source of the water intrusion was a hole in the exterior wall, near the master bathroomMr [redacted] contacted me on/about FEB 15, regarding the holes in the exterior walls and the water intrusionAs a customer service, I went to his home the following day, and caulked all of the holes in the exterior wallsThese were the same holes that were pointed out in the inspection report, page 9, item 2.13.70.I have explained to Mr [redacted] , that the source of the water intrusion may not have been the holes in the exterior walls, but rather, improper/incomplete repairs that had been made to the roof of his homeThe inspection report that we provided to Mr [redacted] , noted numerous roof defects, including evidence of roof leakageBased on our inspection report, he asked the home seller to have those issues correctedI believe that some of those repairs have not been properly/completely finished , and that is the more likely source of the water intrusion at the master bathroomTo resolve this issue, at Mr [redacted] 's request (as stated in his complaint # [redacted] ), I have sent him a check for a full refund of the home inspection fee of $I have also refunded the amount that he paid Alta Vista for a swimming pool inspection ($50.00) and the amount that he paid Alta Vista for a termite inspection ($56.00), for a total amount of $421.00.In his complaint, Mr [redacted] states that the amount that he paid for these services is $446.00, which is incorrect.If you have any questions or need any additional information, please contact me at ###-###-####, or via email at [redacted] @ [redacted] .***