Altair Eyewear

Review: They offer a name brand and charge you top dollar then sell you a product stamped made in China. Bottom line is I could have purchased this on [redacted] or [redacted] for less then five dollars. Mean while I go to a optical thinking I'm getting a made in the USA productDesired Settlement: The total for the eye glasses frame was $199.95 not including the lens my total was $420.95

Business

Response:

Dear [redacted], We hope this letter finds you doing well! I wanted to take a moment to respond to your complaint regarding the country of origin stamping on our frames. Altair Eyewear designs and/or develops it’s eyewear concepts in our design center in New York City. We then work through a well-established network of the top frame manufacturers in China to produce our products. Each product goes through numerous quality control measures to assure construction and design specifications meet our high quality standards. The frames are inspected by our team again at the factory prior to shipment to the U.S., as well as internally at our facility in California. Altair Eyewear prides itself on our design capabilities and top quality reputation and is no doubt one of the highest level service distributors in the United States and stands behind our products. Altair distributes designer name eyeglasses and sunglasses to optical professionals and has no influence on the retail prices. We are more than confident your highly designed [redacted] eyeglasses will provide you an exceptional experience due to the construction and quality of our workmanship. Thank you. Sincerely, [redacted] | Sr. Manager, Global Supply Chain | Altair Eyewear | Ph: [redacted] | www.AltairEyewear.com

Consumer

Response:

I am rejecting this response because: that's all nonesense. Sounds good for them. Not a happy customer, thanks for nothing