Altair Real Estate Services

Mr [redacted] was a client of Altair’s until August 10, This was the effective date of management’s cancellation of our management agreement with Mr [redacted] We cancelled this contract with him after he informed us that he would be letting the house fall into foreclosure and he would be filing for bankruptcy The tenants, whom we pre-screened through [redacted] , as we do with all of our tenants, and were approved, moved into the house in February They became delinquent in June, at which point, eviction proceedings were started The tenants were locked out and possession of the unit was re-gained by Management on August 4, Some of the maintenance items that needed to be addressed were prior to the house being in a suitable, rentable conditionThis includes locks with keys The owner, [redacted] , could not provide keys to all of the entry doors to the house and the back door did not latch This was how we gained entry into the house for the first time after Mr [redacted] left for Las Vegas He told us to just push on the back door and it would open for us We had to rectify that situation in order to put a tenant in the house and for them to be able to secure themselves inside the dwellingMr [redacted] did request that the house be rented, as is However, there was a remarkable amount of trash left on the premises that Mr [redacted] said he could not get to the curb for trash pickup This included discarded furniture and other trash and debris This all had to be hauled out by our maintenance team and Mr [redacted] was notified that this would be billed back as maintenance hours Also, the house was not cleaned upon Mr [redacted] vacating the premises with his two dogs There was fur everywhere and an overwhelming pet odor throughout the house We contracted a cleaning company, as we do with all of our unit preps, to come in and clean the unit before occupants moved in Additionally, we contracted a carpet cleaning company to deodorize and steam clean the carpets throughout the home This is also standard procedure in this line of work as well as necessary before the tenants agreed to move inPart of the management agreement between Mr [redacted] and Altair included maintenance services offered and handled by our staff If the tenant called and placed a work order for something being broken or malfunctioning, it was management’s responsibility to repair the issue According to the management agreement, the repair labor hours and any invoices due to purchases or contractors called to the property to assist with repairs, would be billed back to the property owner This is all in the signed management agreementFrom an accounting perspective, Altair paid the mortgage on behalf of Mr [redacted] Mr [redacted] did not carry a balance in the account with Altair at any time that was enough to pay the mortgage, without the tenant paying the rent first So, when the tenant stopped paying rent, the mortgage could not be paid Mr [redacted] was notified on each of these occasions so that he was given the opportunity to make a deposit into the account so that the mortgage could be covered, however, Mr [redacted] said he could not come up with the funds himself Again, after the tenant stopped making payments, a landlord tenant complaint was filed, a judgment was received and possession was eventually re-gained by management During the time of Altair representation of Mr [redacted] , we had to request no less than times for Mr [redacted] to take the necessary steps to set up the bank account so that we could deposit and pay bills on his behalf This is standard operating procedure for any owner and management company, however, Mr [redacted] delayed this process substantially Additionally, he did not ever meet his contractual obligation of maintaining 50% of one month’s rent in the account at all times so that additional fees and bills might be paid if they were acquired in any given month Because of this, Altair collected several outstanding, unpaid invoices for this property, at which time, management had to request additional funds from Mr [redacted] so that his bills could be paid He was sent an itemized statement at that time so that he could see the work that had already been done and needed paid He sent the funds after the third attempt by management to collect When the time came for management to evict the tenant at Mr [redacted] ’s property, there was not enough funds in the account to complete the legal process, with the fees involved Mr [redacted] was again notified of this yet he was not willing to send the funds necessary and asked management what would happen if we did not pay the court feesManagement informed Mr [redacted] that we would not be able to complete the removal process of the tenant and that they would remain on the property indefinitely Mr [redacted] inquired at that time about the security deposit money We informed him that we still had that in a separate account to be applied towards any balances or damages that might have occurred after the tenant moved out Since the legal fees are billed back to the tenant, we transferred the security deposit over to the operating account in order to complete the eviction process, per Mr [redacted] ’s approvalAfter possession was regained by management, we settled all outstanding charges with regards to the property as we had already sent notice to Mr [redacted] regarding management’s termination of the management agreement, effective August 10, At this time, after the security deposit was transferred to the operating account, Management paid itself the outstanding monthly fees from the prior three months that had gone unpaid, as well as paying a few remaining, outstanding invoices for maintenance that had not been taken care of yet These charges were all contractually obligated charges that had to be rectified prior to any refund being prepared The account and charges were reconciled and Mr [redacted] was given what was left of the security deposit Documents: Tenant Lease Management Agreement Tenant [redacted] report Account ledger of [redacted] Account ledger of [redacted] Management cancellation letter Emails which requested additional funds/info/actions for Mr [redacted]

Mr*** was a client of Altair’s until August 10, 2015. This was the effective date of management’s cancellation of our management agreement with Mr***. We cancelled this contract with him after he informed us that he would be letting the house fall into foreclosure and he would
be filing for bankruptcy. The tenants, whom we pre-screened through ***, as we do with all of our tenants, and were approved, moved into the house in February 2015. They became delinquent in June, at which point, eviction proceedings were started. The tenants were locked out and possession of the unit was re-gained by Management on August 4, Some of the maintenance items that needed to be addressed were prior to the house being in a suitable, rentable conditionThis includes locks with keys. The owner, *** ***, could not provide keys to all of the entry doors to the house and the back door did not latch. This was how we gained entry into the house for the first time after Mr*** left for Las Vegas. He told us to just push on the back door and it would open for us. We had to rectify that situation in order to put a tenant in the house and for them to be able to secure themselves inside the dwellingMr*** did request that the house be rented, as is. However, there was a remarkable amount of trash left on the premises that Mr*** said he could not get to the curb for trash pickup. This included discarded furniture and other trash and debris. This all had to be hauled out by our maintenance team and Mr*** was notified that this would be billed back as maintenance hours. Also, the house was not cleaned upon Mr*** vacating the premises with his two dogs. There was fur everywhere and an overwhelming pet odor throughout the house. We contracted a cleaning company, as we do with all of our unit preps, to come in and clean the unit before occupants moved in. Additionally, we contracted a carpet cleaning company to deodorize and steam clean the carpets throughout the home. This is also standard procedure in this line of work as well as necessary before the tenants agreed to move inPart of the management agreement between Mr*** and Altair included maintenance services offered and handled by our staff. If the tenant called and placed a work order for something being broken or malfunctioning, it was management’s responsibility to repair the issue. According to the management agreement, the repair labor hours and any invoices due to purchases or contractors called to the property to assist with repairs, would be billed back to the property owner. This is all in the signed management agreementFrom an accounting perspective, Altair paid the mortgage on behalf of Mr***. Mr*** did not carry a balance in the account with Altair at any time that was enough to pay the mortgage, without the tenant paying the rent first. So, when the tenant stopped paying rent, the mortgage could not be paid. Mr*** was notified on each of these occasions so that he was given the opportunity to make a deposit into the account so that the mortgage could be covered, however, Mr*** said he could not come up with the funds himself. Again, after the tenant stopped making payments, a landlord tenant complaint was filed, a judgment was received and possession was eventually re-gained by management. During the time of Altair representation of Mr***, we had to request no less than times for Mr*** to take the necessary steps to set up the bank account so that we could deposit and pay bills on his behalf. This is standard operating procedure for any owner and management company, however, Mr*** delayed this process substantially. Additionally, he did not ever meet his contractual obligation of maintaining 50% of one month’s rent in the account at all times so that additional fees and bills might be paid if they were acquired in any given month. Because of this, Altair collected several outstanding, unpaid invoices for this property, at which time, management had to request additional funds from Mr*** so that his bills could be paid. He was sent an itemized statement at that time so that he could see the work that had already been done and needed paid. He sent the funds after the third attempt by management to collect When the time came for management to evict the tenant at Mr***’s property, there was not enough funds in the account to complete the legal process, with the fees involved. Mr*** was again notified of this yet he was not willing to send the funds necessary and asked management what would happen if we did not pay the court feesManagement informed Mr*** that we would not be able to complete the removal process of the tenant and that they would remain on the property indefinitely. Mr*** inquired at that time about the security deposit money. We informed him that we still had that in a separate account to be applied towards any balances or damages that might have occurred after the tenant moved out. Since the legal fees are billed back to the tenant, we transferred the security deposit over to the operating account in order to complete the eviction process, per Mr***’s approvalAfter possession was regained by management, we settled all outstanding charges with regards to the property as we had already sent notice to Mr*** regarding management’s termination of the management agreement, effective August 10, 2015. At this time, after the security deposit was transferred to the operating account, Management paid itself the outstanding monthly fees from the prior three months that had gone unpaid, as well as paying a few remaining, outstanding invoices for maintenance that had not been taken care of yet. These charges were all contractually obligated charges that had to be rectified prior to any refund being prepared. The account and charges were reconciled and Mr*** was given what was left of the security deposit Documents: Tenant Lease Management Agreement Tenant *** report Account ledger of *** *** Account ledger of *** *** Management cancellation letter Emails which requested additional funds/info/actions for Mr***

Mr. [redacted] was a client of Altair’s until August 10, 2015.  This was the effective date of management’s cancellation of our management agreement with Mr. [redacted].  We cancelled this...

contract with him after he informed us that he would be letting the house fall into foreclosure and he would be filing for bankruptcy.  The tenants, whom we pre-screened through [redacted], as we do with all of our tenants, and were approved, moved into the house in February 2015.  They became delinquent in June, at which point, eviction proceedings were started.  The tenants were locked out and possession of the unit was re-gained by Management on August 4, 2015. Some of the maintenance items that needed to be addressed were prior to the house being in a suitable, rentable condition. This includes locks with keys.  The owner, [redacted], could not provide keys to all of the entry doors to the house and the back door did not latch.  This was how we gained entry into the house for the first time after Mr. [redacted] left for Las Vegas.  He told us to just push on the back door and it would open for us.  We had to rectify that situation in order to put a tenant in the house and for them to be able to secure themselves inside the dwelling. Mr. [redacted] did request that the house be rented, as is.  However, there was a remarkable amount of trash left on the premises that Mr. [redacted] said he could not get to the curb for trash pickup.  This included discarded furniture and other trash and debris.  This all had to be hauled out by our maintenance team and Mr. [redacted] was notified that this would be billed back as maintenance hours.  Also, the house was not cleaned upon Mr. [redacted] vacating the premises with his two dogs.   There was fur everywhere and an overwhelming pet odor throughout the house.  We contracted a cleaning company, as we do with all of our unit preps, to come in and clean the unit before occupants moved in.  Additionally, we contracted a carpet cleaning company to deodorize and steam clean the carpets throughout the home.  This is also standard procedure in this line of work as well as necessary before the tenants agreed to move in. Part of the management agreement between Mr. [redacted] and Altair included maintenance services offered and handled by our staff.  If the tenant called and placed a work order for something being broken or malfunctioning, it was management’s responsibility to repair the issue.  According to the management agreement, the repair labor hours and any invoices due to purchases or contractors called to the property to assist with repairs, would be billed back to the property owner.  This is all in the signed management agreement. From an accounting perspective, Altair paid the mortgage on behalf of Mr. [redacted].  Mr. [redacted] did not carry a balance in the account with Altair at any time that was enough to pay the mortgage, without the tenant paying the rent first.  So, when the tenant stopped paying rent, the mortgage could not be paid.  Mr. [redacted] was notified on each of these occasions so that he was given the opportunity to make a deposit into the account so that the mortgage could be covered, however, Mr. [redacted] said he could not come up with the funds himself.  Again, after the tenant stopped making payments, a landlord tenant complaint was filed, a judgment was received and possession was eventually re-gained by management.  During the time of Altair representation of Mr. [redacted], we had to request no less than 4 times for Mr. [redacted] to take the necessary steps to set up the bank account so that we could deposit and pay bills on his behalf.  This is standard operating procedure for any owner and management company, however, Mr. [redacted] delayed this process substantially.  Additionally, he did not ever meet his contractual obligation of maintaining 50% of one month’s rent in the account at all times so that additional fees and bills might be paid if they were acquired in any given month.  Because of this, Altair collected several outstanding, unpaid invoices for this property, at which time, management had to request additional funds from Mr. [redacted] so that his bills could be paid.  He was sent an itemized statement at that time so that he could see the work that had already been done and needed paid.  He sent the funds after the third attempt by management to collect.   When the time came for management to evict the tenant at Mr. [redacted]’s property, there was not enough funds in the account to complete the legal process, with the fees involved.  Mr. [redacted] was again notified of this yet he was not willing to send the funds necessary and asked management what would happen if we did not pay the court fees. Management informed Mr. [redacted] that we would not be able to complete the removal process of the tenant and that they would remain on the property indefinitely.  Mr. [redacted] inquired at that time about the security deposit money.  We informed him that we still had that in a separate account to be applied towards any balances or damages that might have occurred after the tenant moved out.  Since the legal fees are billed back to the tenant, we transferred the security deposit over to the operating account in order to complete the eviction process, per Mr. [redacted]’s approval. After possession was regained by management, we settled all outstanding charges with regards to the property as we had already sent notice to Mr. [redacted] regarding management’s termination of the management agreement, effective August 10, 2015.  At this time, after the security deposit was transferred to the operating account, Management paid itself the outstanding monthly fees from the prior three months that had gone unpaid, as well as paying a few remaining, outstanding invoices for maintenance that had not been taken care of yet.  These charges were all contractually obligated charges that had to be rectified prior to any refund being prepared.  The account and charges were reconciled and Mr. [redacted] was given what was left of the security deposit.   Documents: Tenant Lease Management Agreement Tenant [redacted] report Account ledger of [redacted] Account ledger of [redacted] Management cancellation letter Emails which requested additional funds/info/actions for Mr. [redacted]

Review: As a homeowner that lives out of state, I contacted Alltair to manage the rental of my home. When the contract expired on August 10th, 2015, they refused to refund, to me, the $900 the tenant had given as a security deposit after the tenant ruined the property and was evicted. They also claimed the property maintenance account was gone, used up, when in fact nothing was done to improve or repair the property. They gave me false information as to the renters name and did not do a background check before leasing the house. I have proof of fraud by photos of the property that show extreme negligence on the part of the tenant and the company (Alltair). As a result of the issues above, I had to file bankruptcy and forfeit the property (foreclose). I need the funds returned that are due me.Desired Settlement: Need to be reimbursed the funds given to them to take care of my property.

Business

Response:

Mr. [redacted] was a client of Altair’s until August 10, 2015. This was the effective date of management’s cancellation of our management agreement with Mr. [redacted]. We cancelled this contract with him after he informed us that he would be letting the house fall into foreclosure and he would be filing for bankruptcy. The tenants, whom we pre-screened through [redacted], as we do with all of our tenants, and were approved, moved into the house in February 2015. They became delinquent in June, at which point, eviction proceedings were started. The tenants were locked out and possession of the unit was re-gained by Management on August 4, 2015. Some of the maintenance items that needed to be addressed were prior to the house being in a suitable, rentable condition. This includes locks with keys. The owner, [redacted], could not provide keys to all of the entry doors to the house and the back door did not latch. This was how we gained entry into the house for the first time after Mr. [redacted] left for Las Vegas. He told us to just push on the back door and it would open for us. We had to rectify that situation in order to put a tenant in the house and for them to be able to secure themselves inside the dwelling. Mr. [redacted] did request that the house be rented, as is. However, there was a remarkable amount of trash left on the premises that Mr. [redacted] said he could not get to the curb for trash pickup. This included discarded furniture and other trash and debris. This all had to be hauled out by our maintenance team and Mr. [redacted] was notified that this would be billed back as maintenance hours. Also, the house was not cleaned upon Mr. [redacted] vacating the premises with his two dogs. There was fur everywhere and an overwhelming pet odor throughout the house. We contracted a cleaning company, as we do with all of our unit preps, to come in and clean the unit before occupants moved in. Additionally, we contracted a carpet cleaning company to deodorize and steam clean the carpets throughout the home. This is also standard procedure in this line of work as well as necessary before the tenants agreed to move in. Part of the management agreement between Mr. [redacted] and Altair included maintenance services offered and handled by our staff. If the tenant called and placed a work order for something being broken or malfunctioning, it was management’s responsibility to repair the issue. According to the management agreement, the repair labor hours and any invoices due to purchases or contractors called to the property to assist with repairs, would be billed back to the property owner. This is all in the signed management agreement. From an accounting perspective, Altair paid the mortgage on behalf of Mr. [redacted]. Mr. [redacted] did not carry a balance in the account with Altair at any time that was enough to pay the mortgage, without the tenant paying the rent first. So, when the tenant stopped paying rent, the mortgage could not be paid. Mr. [redacted] was notified on each of these occasions so that he was given the opportunity to make a deposit into the account so that the mortgage could be covered, however, Mr. [redacted] said he could not come up with the funds himself. Again, after the tenant stopped making payments, a landlord tenant complaint was filed, a judgment was received and possession was eventually re-gained by management. During the time of Altair representation of Mr. [redacted], we had to request no less than 4 times for Mr. [redacted] to take the necessary steps to set up the bank account so that we could deposit and pay bills on his behalf. This is standard operating procedure for any owner and management company, however, Mr. [redacted] delayed this process substantially. Additionally, he did not ever meet his contractual obligation of maintaining 50% of one month’s rent in the account at all times so that additional fees and bills might be paid if they were acquired in any given month. Because of this, Altair collected several outstanding, unpaid invoices for this property, at which time, management had to request additional funds from Mr. [redacted] so that his bills could be paid. He was sent an itemized statement at that time so that he could see the work that had already been done and needed paid. He sent the funds after the third attempt by management to collect. When the time came for management to evict the tenant at Mr. [redacted]’s property, there was not enough funds in the account to complete the legal process, with the fees involved. Mr. [redacted] was again notified of this yet he was not willing to send the funds necessary and asked management what would happen if we did not pay the court fees. Management informed Mr. [redacted] that we would not be able to complete the removal process of the tenant and that they would remain on the property indefinitely. Mr. [redacted] inquired at that time about the security deposit money. We informed him that we still had that in a separate account to be applied towards any balances or damages that might have occurred after the tenant moved out. Since the legal fees are billed back to the tenant, we transferred the security deposit over to the operating account in order to complete the eviction process, per Mr. [redacted]’s approval. After possession was regained by management, we settled all outstanding charges with regards to the property as we had already sent notice to Mr. [redacted] regarding management’s termination of the management agreement, effective August 10, 2015. At this time, after the security deposit was transferred to the operating account, Management paid itself the outstanding monthly fees from the prior three months that had gone unpaid, as well as paying a few remaining, outstanding invoices for maintenance that had not been taken care of yet. These charges were all contractually obligated charges that had to be rectified prior to any refund being prepared. The account and charges were reconciled and Mr. [redacted] was given what was left of the security deposit. Documents: Tenant Lease Management Agreement Tenant [redacted] report Account ledger of [redacted] Account ledger of [redacted] Management cancellation letter Emails which requested additional funds/info/actions for Mr. [redacted]