Altec Industries

I'm emailing you today in regards to [redacted] complaintMy ID number for the complaint is [redacted] I spoke with [redacted] after the service and apologized for the miscommunication regarding her daughter's styleI told her the stylist should have let her know before hand and explained that our pricing is a la cartIn her original complaint to our corporate office, she said only two of her children were under not all threeI checked their service history and her two older ones have been charged for regular haircuts the last few timesOur haircut pricing is $for adults and $for kids and underA shampoo is $and a blow out style is $I am attaching a picture of our price board that is always hanging by our front desk and can be easily seen as you walk inI spoke to her on April sometime in the afternoon and apologized and explained the pricing againI told her I would reimburse her the $for the style and she came in on April for the reimbursementI hope this clears up any confusion and that this doesn't happen againThank you for your time.Adrienne S [redacted] Manager, East Gate Great Clips