Altech Cars, Ltd

ALTECH CARS LTD Pleasant Valley Rd # Chantilly, VA Phone ###-###-#### Fax ###-###-#### Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC) K StNW, 10th Floor Washington, DC 20005- Phone: ###-###-#### Fax: ###-###-#### April 19, RE: ID# [redacted] [redacted] [redacted] Washington, DC [redacted] Daytime Phone: ###-###-#### E-mail: [redacted] @***.com Dispute Resolution; This is our second answer to this complaint Our last answer covers this all once again Also, please listen to the audio in her complaint (which she did not have permission to record, and once again was intentionally trying to provoke us to get upset, which we did not) and you will hear once again that we are telling her that we can only look at the car and we do not offer repair servicesWe did look at the carNo lights were on and the car ran goodEither the problem is intermittent or she pushes the car to create the issue, which it then resets itselfShe has a 3rd party warrantyWe also told her again that she purchased the car AS-IS Please also note that [redacted] chose not to record her animalistic yelling rant in our showroomShe thinks the louder she yells the more apt she is to get what she wants (money)This is not the case Her statements are very inflammatoryWe dispute all of her allegations and sold the car AS-ISShe cannot have an issue weeks later and expect us to be her personal mechanic shop We were never rude to herShe wanted to argue and provoke and we did not want the sameThe paperwork is very clear In closing, she signed and agreed to all the facts stated in my previous letterIncluding that she did in fact test drive the vehicle etc Her brother was also extremely happy with the drivability of the ***He said she only told him she wanted electric windowsThis has always remained her issue each time she came inWe believe she wants enough money to have electric windows installed at our expense Respectfully, Angela F Altech Cars Ltd

April 4, 2016RE: ID# [redacted] Washington, DC Daytime Phone: ###-###-#### E-mail: [redacted] .comDispute Resolution; [redacted] came in on 3/1/to purchase the [redacted] bearing VINH [redacted] She left a deposit in the amount of $She came again the next day 3/2/and test drove the [redacted] and left another $On this date (3/2/2016) [redacted] signed all paperwork with every intent to take vehicle home, but she could not get insurance again as her insurance had been canceled for non-paymentWe could not let her leave without insuranceAgain she came days later on Monday 3/4/2016, and set here for hours trying to get insurance, but once again could not get itShe came again on 3/5/with her brother and got insurance on the [redacted] this timeShe test drove the [redacted] again and her brother also text drove the ***She left with the ***.She called a couple of weeks later and said the car cut off at a red lightShe said it re-started immediately when asked, and that it had not happened again, but said she wanted to have it checked anyway since she was making paymentsWe informed her she has a 3"party warranty and could use it almost anywhere.On March 18", she showed up at the lot with her DadShe said the dash light had come onThey were being very rude and obnoxious trying to provoke usShe kept talking about wanting a [redacted] with electric windowsWe advised them to sit in the customer area while we had a mechanic run a diagnostic on itNo dash lights were on and no problem was foundThe mechanic shop is next door to the customer areaI am saying this because she accused us of not checking her carShe could not possibly have any way of seeing whether or not the mechanics were checking her car.This [redacted] was sold to her AS-ISShe signed not one but several papers saying she understood the [redacted] is being sold with and with a 3" party extended warranty.This woman was here for several days and for several hours each day trying to get the ***Yes, our patience with her was not at its best when she brought the [redacted] back on March 18, She and her father were being rude and the car had no lights on and ran great.She had a 3" party warranty and an from usWe had no intention of doing a goodwill repair at that point - if there had been a problem, which we surmised there was not a problem.In closing, [redacted] got exactly what she paid for and signed all the necessary documentsEven her brother had stated that she was just upset because she wanted electric windows, not roll up windowsHe also commented about how good and smooth the [redacted] drove.When she took delivery of the [redacted] it ran good and when she bought the [redacted] back it still ran goodWe do not believe the lights came on without help from someone (if they in fact came on at all)Because even when she came here for her so called problem she only wanted to talk about how much she would have to pay to have electric window switches installed ($200-400)The [redacted] was running good this day as well.All pertinent documents attached.Exhibit ABUYERS ORDER (3pages)Exhibit BWE OWE FORM (page)Exhibit CBUYERS GUIDE (pages) Exhibit DDELIVERY CONFIRMATION (page)If you have any questions please let me knowI will happy to accommodate.Sincerely,Angela F Altech Cars Ltd ALTECH CARS LTD [redacted] Chantilly, VA [redacted] Phone ###-###-#### Fax ###-###-####Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC) K StNW, 10th FloorWashington, DC 20005-3404Phone: ###-###-####Fax: ###-###-####April 4, 2016RE: ID# [redacted] 17th StSE Apt Washington, DC Daytime Phone: ###-###-#### E-mail: naimah.watkins[redacted] .comDispute Resolution; [redacted] came in on 3/1/to purchase the [redacted] bearing VIN# [redacted] She left a deposit in the amount of $She came again the next day 3/2/and test drove the [redacted] and left another $On this date (3/2/2016) [redacted] signed all paperwork with every intent to take vehicle home, but she could not get insurance again as her insurance had been canceled for non-paymentWe could not let her leave without insuranceAgain she came days later on Monday 3/4/2016, and set here for hours trying to get insurance, but once again could not get itShe came again on 3/5/with her brother and got insurance on the [redacted] this timeShe test drove the [redacted] again and her brother also text drove the ***She left with the ***.She called a couple of weeks later and said the car cut off at a red lightShe said it re-started immediately when asked, and that it had not happened again, but said she wanted to have it checked anyway since she was making paymentsWe informed her she has a 3" party warranty and could use it almost anywhere.On March 18", she showed up at the lot with her DadShe said the dash light had come onThey were being very rude and obnoxious trying to provoke usShe kept talking about wanting a [redacted] with electric windowsWe advised them to sit in the customer area while we had a mechanic run a diagnostic on itNo dash lights were on and no problem was foundThe mechanic shop is next door to the customer areaI am saying this because she accused us of not checking her carShe could not possibly have any way of seeing whether or not the mechanics were checking her car.This [redacted] was sold to her AS-ISShe signed not one but several papers saying she understood the [redacted] is being sold AS-1S with and with a 3" party extended warranty.This woman was here for several days and for several hours each day trying to get the ***Yes, our patience with her was not at its best when she brought the [redacted] back on March 18, She and her father were being rude and the car had no lights on and ran great.She had a 3" party warranty and an from usWe had no intention of doing a goodwill repair at that point - if there had been a problem, which we surmised there was not a problem.In closing, [redacted] got exactly what she paid for and signed all the necessary documentsEven her brother had stated that she was just upset because she wanted electric windows, not roll up windowsHe also commented about how good and smooth the [redacted] drove.When she took delivery of the [redacted] it ran good and when she bought the [redacted] back it still ran goodWe do not believe the lights came on without help from someone (if they in fact came on at all)Because even when she came here for her so called problem she only wanted to talk about how much she would have to pay to have electric window switches installed ($200-400)The [redacted] was running good this day as well.All pertinent documents attached.Sincerely,Angela F Altech Cars Ltd

In response to your letter dated July 14, please note *** *** *** and her friend stopped by at our dealer ship twice and road tested the ** *** times before purchasing the vehicle from us on 02/01/2014, as she and her friend were happy and satisfied about the said vehicle she
was told the car will be sold "AS IS" with the option of buying service contract which they refused.After a month she stopped by to pick up a check for her West Virginia registration she said she has a hard starting in the morning when it's cold, we recommended to take the car to ** authorized deader fortune up if needed and we stressed or since this car is fully computerized you need to take it to ** authorized dealer but apparently she has taken the ** *** to one of the hillbilles shop, we have not seen the car after that but apparently has caused some damages to the car then they've visited the ** authorized dealer which has been too lateWe do everything in out power to ensure customers are satisfied with their purchase and we offer them the best service contract companies available for their protection but what can we do when they refused:Enclosures:
1- Bill of sale with AS IS statement 2- Buyers Guide 3- Delivery confirmation With Regards,
Alan E

On April 7"*** *** and her father came in to purchase the *** HThey test drove the vehicle and then requested to take it to their mechanicAfter theirthey said they wanted to purchase itThey asked us to give them new tires and fixth charge with antifreezeWe did the agreed
items.On April 11" they returned and test drove the car again*** was happy with the rep She signed all the paperworkShe was offered a Service Contract and declinedThe Bu thoroughly explained to her and she agreedThe is on several formsShe read as dealership happy.Several days later *** called and said the A/C had another problemWe directed ***mechanic inspected the vehiclenoise in the A/C blower and airs and purchased the caryers Guide and were d signed allShe left ourto her local *** dealershipand told her any future repairs would be at her expenseShe sent the car to *** for repair and then refused therepairs but instead paid for the diagnostic.In closing, when the car was sold we explain that the car was being sold and any future repairs would be at herexpenseShe agreed, signed paperwork and took delivery of car

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:The previous responses provided by Angela and the rest of the Altech company are untrueI have provided you with all the pictures, video, and voice recording evidence I have regarding my issue with the carThere is no way that I can make the Electronic Throttle Control light come on on my ownIt's just not something I have time to do especially while I have my two year old son in the car with me and While I have to be on my way to work and taking him to daycareWhen the throttle control light comes on the car shakes jerks and will not pick up speed very dangerous way to drive! Therefore, I will not try to purposely drive that way and risk my son life or mine just to get money for anything or anyone! Also Angela said that I was trying to provoke them the day me and my dad went there to have the car looked at by recording the conversation and I just want to point out that on that day Angela was not included in any of the conversation the whole time we were present thereWe spoke to Allen and SheyniAllen is the guy's voice that you hear in the recording I sent you and Sheyni is the lady's voice that you hearNow before I start recording Allen saw my dad with his phone in his hand and he must have thought he was recording already the conversation but he wasn't he had a chess game playing on his phone, so then Allen said its ok you can recordThen that's when I started recording from that point on in my phoneAnd if you listen to my recording I said im recording this and why which I have a right to do as long as I make it known I do not need Angela permission to record something in my phoneThe whole time me and my dad were there we did not yell or lose our temper we stayed calm in the whole situationAllen and Sheyni were the ones loosing control of their patienceAngela even said in her first response that they did in fact get upsetMy dad even said to Allen " It look like you yelling at my daughter" because he wasHe was yelling in my faceThey had very poor customer service. The Saturday my brother came with me to Altech cars he did test drive the car after meI asked him to test drive after me to get his Opinion on how it drives because after I test drove and asked to get my money back Angela said no we can't give you your money back and said that they had already took it down off the internet and it cost them a lot to advertiseI didn't feel right about how the car drove it stalled to pick up speed and it wasn't a smoove driveI wasn't satisfied and I did not want to leave with itAlso I mentioned I didn't like that the windows and locks were manual which I didnt notice before because the other visits were during the evening and I didn't notice these features in the darkSo Saturday I went during the day and was able to notice everythingNow in saying that when I first asked to have my money back my first and main reason was the way the car was driving and then I mentioned the minor issue with the windows and locksMy brother is not a mechanic and knows little to nothing about cars also he is not the one purchasing the carSo his opinion means absolutely nothing to me! So before I signed papers saying I purchased the car as is I should have been given the chance to leave with my money back in hand seeing as though I have the right to a refund within 3-days which was told to me by a agent at the Revdex.comThen we wouldn't be having this disputeI do not need money for the windows and locks on the car that hasn't even been my main issue in the complaintThat is a minor issueThe only reason I took the car home that day is because Altech cars would not give me a refund and I did not want to leave empty handedThey told me it was nothing wrong with the carAngela stated in the previous response that they gave me a warrantyHowever I am now confused because when I went to them on March 18th with my dadAllen told me that what I have is not a warrantyIt is called a service protection planSo I don't know which name to call it because they are giving two different types of information to meI did take my car to a mechanic closer to my homeHe called the number on the service protection plan they gave me to first make a claim on the car and it's issueThe mechanic was not able to service the car in the end because the Electronic throttle control light according to the third party protection plan is not covered under the engine and transmissionThe mechanic did advise me that the throttle body in the car could run the risk of someone running into the back of me because if I'm trying to go forward worst case the car won't moveFrom there I made my first contact to the Revdex.com because I cannot afford repairs for a throttle body.That is the reason I even took it further to the Revdex.com because now as I explained to Altech cars I do not want to pay a car note and for repairs especially so early in me having the vehicle and a issue so majorThey should have just given me my money back when I told them the car wasn't driving smoothlyIt doesn't matter if it was just one or two weeks laterI spoke up as soon as I noticed the issue with the light showing up on my dash boardWhich tells me I had the right feeling that day when I wasn't satisfied with the test drive of the car
Angela continues to provide her opinion on how I feel about the car instead of what's actually going on and facts to support her responsesIm am providing you with actual and factual events and true conversations to support my claimAll I want is my money back so I can provide better transportation for me and my sonSo having that said I completely reject Angela's last response I do not agree with her words about me and my dad which are he own opinions and not facts that can be provenAlso they showed us the customers bad serviceLast, I want justice in seeking my money back to obtain a better car with no major issues that will allow me and my son to drive safe and comfortable.Regards,
*** ***

On April 7"2015 [redacted] and her father came in to purchase the 2006 [redacted] HThey test drove the vehicle and then requested to take it to their mechanic. After theirthey said they wanted to purchase it. They asked us to give them 2 new tires and fixth charge with antifreeze. We did the...

agreed items.On April 11" they returned and test drove the car again. [redacted] was happy with the rep She signed all the paperwork. She was offered a Service Contract and declined. The Bu thoroughly explained to her and she agreed. The AS-IS is on several forms. She read as dealership happy.Several days later [redacted] called and said the A/C had another problem. We directed [redacted]. mechanic inspected the vehiclenoise in the A/C blower and airs and purchased the car. yers Guide and AS-IS were d signed all. She left ourto her local [redacted] dealershipand told her any future repairs would be at her expense. She sent the car to [redacted] for repair and then refused therepairs but instead paid for the diagnostic.In closing, when the car was sold we explain that the car was being sold AS-IS and any future repairs would be at herexpense. She agreed, signed paperwork and took delivery of car.

April 4, 2016RE: ID# [redacted] Washington, DC 20020 Daytime Phone: ###-###-#### E-mail: [redacted].comDispute Resolution;[redacted] came in on 3/1/2016 to purchase the 2008 [redacted] bearing VINH [redacted]. She left a deposit in the...

amount of $500. She came again the next day 3/2/2016 and test drove the [redacted] and left another $2500. On this date (3/2/2016) [redacted] signed all paperwork with every intent to take vehicle home, but she could not get insurance again as her insurance had been canceled for non-payment. We could not let her leave without insurance. Again she came 2 days later on Monday 3/4/2016, and set here for 3 hours trying to get insurance, but once again could not get it. She came again on 3/5/2016 with her brother and got insurance on the [redacted] this time. She test drove the [redacted] again and her brother also text drove the [redacted]. She left with the [redacted].She called a couple of weeks later and said the car cut off at a red light. She said it re-started immediately when asked, and that it had not happened again, but said she wanted to have it checked anyway since she was making payments. We informed her she has a 3"party warranty and could use it almost anywhere.On March 18", 2016 she showed up at the lot with her Dad. She said the dash light had come on. They were being very rude and obnoxious trying to provoke us. She kept talking about wanting a [redacted] with electric windows. We advised them to sit in the customer area while we had a mechanic run a diagnostic on it. No dash lights were on and no problem was found. The mechanic shop is next door to the customer area. I am saying this because she accused us of not checking her car. She could not possibly have any way of seeing whether or not the mechanics were checking her car.This [redacted] was sold to her AS-IS. She signed not one but several papers saying she understood the [redacted] is being sold AS-IS with and with a 3" party extended warranty.This woman was here for several days and for several hours each day trying to get the [redacted]. Yes, our patience with her was not at its best when she brought the [redacted] back on March 18, 2016. She and her father were being rude and the car had no lights on and ran great.She had a 3" party warranty and an AS-IS from us. We had no intention of doing a goodwill repair at that point - if there had been a problem, which we surmised there was not a problem.In closing, [redacted] got exactly what she paid for and signed all the necessary documents. Even her brother had stated that she was just upset because she wanted electric windows, not roll up windows. He also commented about how good and smooth the [redacted] drove.When she took delivery of the [redacted] it ran good and when she bought the [redacted] back it still ran good. We do not believe the lights came on without help from someone (if they in fact came on at all). Because even when she came here for her so called problem she only wanted to talk about how much she would have to pay to have electric window switches installed ($200-400). The [redacted] was running good this day as well.All pertinent documents attached.Exhibit A. BUYERS ORDER (3pages)Exhibit B. WE OWE FORM (1 page)Exhibit C. AS-IS BUYERS GUIDE (2 pages) Exhibit D. DELIVERY CONFIRMATION (1 page)If you have any questions please let me know. I will happy to accommodate.Sincerely,Angela F Altech Cars Ltd ALTECH CARS LTD [redacted] Chantilly, VA [redacted] Phone ###-###-#### Fax ###-###-####Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC) 1411 K St. NW, 10th FloorWashington, DC 20005-3404Phone: ###-###-####Fax: ###-###-####April 4, 2016RE: ID# [redacted] 1619 17th St. SE Apt 103 Washington, DC 20020 Daytime Phone: ###-###-#### E-mail: naimah.watkins10[redacted].comDispute Resolution;[redacted] came in on 3/1/2016 to purchase the 2008 [redacted] bearing VIN# [redacted]. She left a deposit in the amount of $500. She came again the next day 3/2/2016 and test drove the [redacted] and left another $2500. On this date (3/2/2016) [redacted] signed all paperwork with every intent to take vehicle home, but she could not get insurance again as her insurance had been canceled for non-payment. We could not let her leave without insurance. Again she came 2 days later on Monday 3/4/2016, and set here for 3 hours trying to get insurance, but once again could not get it. She came again on 3/5/2016 with her brother and got insurance on the [redacted] this time. She test drove the [redacted] again and her brother also text drove the [redacted]. She left with the [redacted].She called a couple of weeks later and said the car cut off at a red light. She said it re-started immediately when asked, and that it had not happened again, but said she wanted to have it checked anyway since she was making payments. We informed her she has a 3" party warranty and could use it almost anywhere.On March 18", 2016 she showed up at the lot with her Dad. She said the dash light had come on. They were being very rude and obnoxious trying to provoke us. She kept talking about wanting a [redacted] with electric windows. We advised them to sit in the customer area while we had a mechanic run a diagnostic on it. No dash lights were on and no problem was found. The mechanic shop is next door to the customer area. I am saying this because she accused us of not checking her car. She could not possibly have any way of seeing whether or not the mechanics were checking her car.This [redacted] was sold to her AS-IS. She signed not one but several papers saying she understood the [redacted] is being sold AS-1S with and with a 3" party extended warranty.This woman was here for several days and for several hours each day trying to get the [redacted]. Yes, our patience with her was not at its best when she brought the [redacted] back on March 18, 2016. She and her father were being rude and the car had no lights on and ran great.She had a 3" party warranty and an AS-IS from us. We had no intention of doing a goodwill repair at that point - if there had been a problem, which we surmised there was not a problem.In closing, [redacted] got exactly what she paid for and signed all the necessary documents. Even her brother had stated that she was just upset because she wanted electric windows, not roll up windows. He also commented about how good and smooth the [redacted] drove.When she took delivery of the [redacted] it ran good and when she bought the [redacted] back it still ran good. We do not believe the lights came on without help from someone (if they in fact came on at all). Because even when she came here for her so called problem she only wanted to talk about how much she would have to pay to have electric window switches installed ($200-400). The [redacted] was running good this day as well.All pertinent documents attached.Sincerely,Angela F Altech Cars Ltd

ALTECH CARS LTD
25350
Pleasant Valley Rd #140
Chantilly,
VA 20152
Phone ###-###-####
Fax ###-###-####
 
Revdex.com serving Metro Washington DC & Eastern
Pennsylvania (Washington, DC)
1411 K St. NW, 10th Floor
Washington, DC 20005-3404
Phone: ###-###-####
Fax: ###-###-####
April 19, 2016
RE:         ID# [redacted]
              [redacted]
              [redacted]
Washington, DC  [redacted]
Daytime Phone:
###-###-####
E-mail:
[redacted].com
Dispute Resolution;
This is our second answer to this complaint.
Our last answer covers this all once again.
Also, please listen to the audio in her complaint (which she
did not have permission to record, and once again was intentionally trying to
provoke us to get upset, which we did not) 
and you will hear once again that we are telling her that we can only
look at the car and we do not offer repair services. We did look at the car. No
lights were on and the car ran good. Either the problem is intermittent or she
pushes the car to create the issue, which it then resets itself. She has a 3rd
party warranty. We also told her again that she purchased the car AS-IS.
Please also note that [redacted] chose not to record her
animalistic yelling rant in our showroom. She thinks the louder she yells the
more apt she is to get what she wants (money). This is not the case.
Her statements are very inflammatory. We dispute all of her
allegations and sold the car AS-IS. She cannot have an issue 2 weeks later and
expect us to be her personal mechanic shop. 
We were never rude to her. She wanted to argue and provoke and we did
not want the same. The paperwork is very clear.
In closing, she signed and agreed to all the facts stated in
my previous letter. Including that she did in fact test drive the vehicle etc..
Her brother was also extremely happy with the drivability of the [redacted]. He said she
only told him she wanted electric windows. This has always remained her issue
each time she came in. We believe she wants enough money to have electric
windows installed at our expense.
Respectfully,
Angela F                                       �...⇄
Altech Cars Ltd