Good Afternoon, We have spoken with the merchant repeated times since August when we explained the cancellation process At that time, we advised that there was no special agreement noted on the original signed application and the standard cancellation fee would apply of $but we could
reduce by $with proper proof of closure documents When the merchant expressed their dissatisfaction with being unable to reach their agent, the standard ETF amount and having been billed for the prior month with no processing, we offered to reduce by an additional $as a courtesy and to show our willingness to work with and help them given the circumstances. The merchant accepted this offer and agreed to send in the necessary documents to get the account closed as we explained we are unable to cancel the account or stop charges without them. All appropriate forms were received in September when the account entered cancellation status and merchant was charged ETFThe merchant placed a stop payment on their account so they now have an outstanding balance, including the ETF amount that was originally agreed upon back in AugustWe have been more than willing to work with the merchant since they first brought their concerns to our attention and thought we had come to an amicable agreement. While unfortunate the merchant does not feel the same, we feel we have done more than enough to work with the merchant and have upheld what we agreed upon when we first spoke so no additional refunds will be issued Thank you, True Payment Solutions
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Good Morning, ***They haven't refunded me the over-charges as was agreed uponI did receive an email from *** *** this morningShe doesn't know why they haven't paid me back yetIts been three weeks since TPS and I agreed on the refund amount.I will keep you posted
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Good Evening,We have been able to speak with the merchant directly and came to an amicable resolution.The merchant's account is currently set up for Next Day Funding per his original request.In addition, the merchant has begun processing again and has gotten successful deposits since we made
the appropriate changes to his account.We are very appreciative of the merchant's willingness to continue working with us and look forward to a continued processing relationship.Thank you,True Payment Solutions
*** *** and a female associate, employed by True Payment Solutions, approached me regarding our credit card processingI allowed them to review June, billing statements from the processors we were under contract with at that time, at two of my businesses (Both separate entities, with
different credit card processors), for a rate quoteAfter the review, *** stated his company could save me $based on the rates I was being charged with ***, the processor for ***'s *** *** * ***I immediately questioned the accuracy of his estimations, but he assured me the rates I was paying *** was excessive, and his figures were accurateMy reason for switching was based primarily on cost control, but also upgrading to EMV compliant terminals at both businessesThe rate quote for my other business, *** *** ***, came in with minimal savings, but I also was seeking a processor that would handle both businesses, therefore, potentially saving me money, and having the convenience of just having one to work with*** led me to believe that the savings I would achieve was because of the total volume of CC transactions I have (nearly $50,000/month) with both businesses combined, would draw down my processing rates/feesThe change-over to True Payment Solutions was completed (late) on July 31st, The statement for August (for July) was basically the minimum rate agreed upon as outlined in the contract I signedWhen Septbilling was debited from ***' checking account (for a full month of processing-August), the rate was much higher than I expected to see, basically more than I was paying with ***I immediately contacted the customer service at ###-###-#### and that's when everything turned to crudCentral Payment, apparently, is the card processor True Payment set me up withAfter more that phone calls, and even more emails, and direct phone contact with *** ***, the billing situation remainsI have spoken to six different reps from both True Payment and Central Processing regarding the over-billingThe last person I have been speaking with, ***in ***, from True Payment, stated the processing is not sproperly on their end and I would be required to sign a new "contract" so changes on their end could be implementedIn an email I sent (twice) to ***in, I stated I would not sign anything until I have a signed affidavit from ***, stating what I was quoted at the time I signed the original contract, would be what I would be charged for their servicesI have not received anything from *** or even a follfrom ***inOver the last seven weeks, with all the calls I have made, they have only called me back once, and that was from *** in customer serviceAnother billing cycle (September) hit my bank account on Oct2nd, and the billing is still not what I agreed uponThe effective rate, based on ***s' estimations (see attached work sheet) at the time I signed on, would have been approx1.45%, total feesThe effective rate I am being billed is 2.66% approximatelyThis rate is actually higher than what I was paying with *** clearly deceived me on his sales approach, whether by accident or purposely, and I know they are aware of this and are not willing to stand behind what ***s' quote wasI have given True Payment many hours of my time and weeks of patience to remedy this and now all I am asking for is to be removed from the contract, that I signed under information from ***, any early termination fees to be waived, and the over-charges to be refunded back to me, based on the effective rate that was quotedAgain, the reason for changing processors was not only for the bogus rates quoted to me, but also the convenience of having one processor for both of my businessesTherefore, *** *** *** would also be included in the request for cancellation, without penalties of any kindI refuse to conduct any business with other businesses that uses deceptive practices to financially gain from *** ***, President*** *** *** * *** *** *** *** ***, Inc
Good Evening, While we can’t and won’t speak on other company’s processes and procedures, we can say that PCI Compliance requirements have become stricter due to the new EMV chip card requirements and True Payment Solutions partners with ControlScan to help our merchants with the proper procedures to ensure these requirements are met While it was not our intent to upset nor make the merchant feel as though we have hidden charges on our bill, the requirement remains the same with our company and any other that they may choose to process with in the future As mentioned in our previous response, the non-compliance fees are clearly outlined on the original application Upon completion of the appropriate compliance process, we are happy to refund the last three months of non-compliance fees as a courtesy and a sign of good faith As of the current date, the merchant has still not completed their compliance online or by the paper forms we sent the last time we spoke We will continue to work with the merchant to get this completed and will offer as much assistance as the merchant allows Thank you, True Payment Solutions
Good Evening,We have spoken with the merchant in detail about his complaint.While we do empathize that the merchant was not able to receive their funds in the amount of time they would have liked, True Payment Solutions did do everything we could to work with the merchant and provide alternative
solutions to expedite a resolution.As mentioned by the merchant, their account was levied which prevented us from being able to credit or debit to/from their account.This was no fault of True Payment Solutions.The merchant did provide the pieces of information as outlined in their complaint but due to the nature of the levy placed on their account, the only acceptable form of documentation was a signed letter from their bank showing that the levy had been released.This was not something that their bank would provide.This again was no fault of True Payment Solutions.We suggested a different bank account as an alternative solution as the levy was specific to that bank account number so opening a new account would provide a new account number in order for us to have an account to deposit his funds as we understood the importance and urgency of the merchant receiving their funds.The merchant was able to open a new account and once the new account information was provided to us, they received their funds within two days.There are no refunds due and no waiver of the early termination fee warranted as merchant is requesting.True Payment Solutions was able to provide processing services and deposit amounts with no problem on our end but were prevented from both receiving our monthly fees in addition to being unable to make necessary deposits into the merchant's bank account due to the levy.We are currently working with the merchant to provide alternative processing solutions to help further expand their processing capabilities.We look forward to a continued business relationship and thank the merchant for allowing us the opportunity to provide their processing needs.Thank you,True Payment Solutions
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11235768, and find that this resolution is satisfactory to me
Furthermore, True payment solutions has agreed, and put in writing via email, that they will waive any and all early termination fees if I decide to no longer continue processing with them at the end of our "trial period" we were able to come to terms onThis, in my opinion, shows good faith that they are willing waive their fees in order to show me the services I might expect from them
Regards,
*** ***
Good Evening, We have spoken directly with the merchant and came to an amicable resolution.Per the agreement we have made with the merchant and in an effort to end things as positively as possible, we will refund the annual fee and the equipment fee as we were able to confirm receipt of
the terminal.Merchant understands they will be responsible for all other monthly charges as we did explain the final day billing period.We have received all necessary information to ensure completion of refund and account has already been closed thus no further charges will incur.Thank you,True Payment Solutions
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I would like to get my money back that they have taken out of my accountI appreciate the ability to have no early termination fees but I would also like the money back, that you have takenIt all equals to $
Regards,
*** ***
Good Morning, We were able to speak directly with the merchant and apologized for the confusion in information provided. The merchant's account has already been cancelled with no penalty due to incompatibility issues and the appropriate refunds issued. Thank you, True Payment
Solutions
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:I will be happy to submit cancellation request once I am assured that no early termination fee will be charged They did try to resolve the issue after I had informed them that I had already found another processor and asked to cancel.Regards,
*** ***
Good Morning, We have spoken with the merchant to get more details on their complaint.We do have record of emailing the merchant the required forms but no record of having received anything back.When asking the merchant to provide proof of when and where they sent their original request, they
were unable to provide any additional details.We have now received the necessary cancellation form and ensured cancellation of the account.As a courtesy, we have agreed to expedite the standard cancellation process.The merchant has also been advised that our equipment needs to be returned to prevent non return equipment charges. Thank you,True Payment Solutions
Good Afternoon,The merchant's refund is in process in the amount of $as originally agreed upon.Both accounts have been cancelled and all account closure fees waived.Per the agreement made with the merchant due to the circumstances of their account, apart from the above referenced refund which they should see in their account any day now, no further action is needed.While we regret we were unable to continue the processing relationship, we do want to end on amicable terms.Thank you,True Payment Solutions
Good Afternoon,We have tried to reach the merchant multiple times on both the number on the account and the number listed on their original complaint but have been unsuccessful in all of our attempts.Due to being unable to reach the merchant, we have emailed the required letter of cancellation that needs the business owners signature to the address provided.While we continue to be more than willing to provide refunds upon installation/active processing, per the merchant's response to this complaint they have declined this offer.In an effort to move forward and close this complaint, we are willing to waive the early termination fee due to no actual processing and as a courtesy to the merchant.We must receive the signed letter of cancellation in order to close the account and stop any further charges though.We will wait for receipt of the necessary document as well as continue to try and reach the merchant by phone to ensure their complete understanding of the cancellation process.Thank you,True Payment Solutions
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:I have a previous complaint on True Payment Solutions about having neglected to inform me that they would be making monthly withdrawals from my accountThis is a second complaint because a different amount was withdrawn from my account for $I called and asked them to explain this fee and was informed that there is an annual feeTo say I am shocked is an understatementNot only did the representative neglect to tell me about a $dollar monthly fee, I learn today 7/2/that there is an annual fee of $This is a scamThey are withdrawing money from my bank for fees I was never informed aboutThis is deceit on their partWe 'skimmed' over a contract and spoke for an hour 1/comparing *** to their service and the representative never once mentioned a monthly fee, let alone an annual feeI have done business for over years so why would I add more fees to myself? It's incomprehensibleI am beyond angryThey requested a letter of cancellation from my part, but as I explained to them, the Kingsville Appraisal offices are backlogged and cannot give me one until December and my former landlord has not respondedI live on fixed income and budget my money and this withdrawal is just devastatingThis is a scam and I am making certain business in my area are aware of what they are getting intoThey need to know the bottom line so I am taking this to social mediaI do not want anyone to be misinformed because the representatives are either not well trained, scamming, or just trying to get more recruits but they are hurting the publicI was a small business barely making it and to have this done is a travestyThese recruiters need to learn ethicsSign up people the right wayExplain that there will be charges and feesDon't expect everyone to read the fine print, even though we should but I trusted these representatives because they were from a legit businessI know, because I searched them onlineNow I have to live with this regret and they should be ashamed of themselvsI am upset with this company and their deceitI have not once used their service and removed their application from my phone asap.I want to return their swiperI want them to stop withdrawing money from my account and I refuse to pay an early termination fee because they were deceitful and dishonest an signed me up under pretenseWe skimmed over the contract but they never pointed out the $monthly fee and now an annual fee of $This is a scam and I want my friends to be aware
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, regarding the over-payments/billing that was debited from my account still remainHopefully we can resolve this in the coming days/weeks.
Regards,
*** ***
Good Afternoon, We did send out a copy of the original application and a letter outlining the account has been cancelled and all further charges stopped per the merchant's request. We have attempted to contact the merchant for verbal confirmation but have been unable to speak directly with them. As mentioned previously, the merchant's account is no longer active and no further charges will be assessed. Thank you, True Payment Solutions
Good Evening, We have no record of receiving the merchant's request for cancellation until March.Prior to that the only communication was in August when the merchant called in for assistance with voiding a transaction.Upon receiving a follow up call from the merchant to confirm
receipt of their cancellation letter, we attempted to provide the full cancellation process but our efforts were declined and the merchant disconnected the call.The account went through a standard final billing period, has already been cancelled and assessed standard account closure fees.Nothing further will be charged to the merchant. Thank you,True Payment Solutions
Good Afternoon, The merchant is correct that they were promised free equipment but under the condition of a swap with their existing equipmentAfter sign up, it was determined that their equipment was not an equivalent trade for the updated, much more expensive equipment that was needed for their
system to function properlyWhile we had initially requested that the merchant help with the elevated cost of the equipment needed due to the swap not being even, we later offered to provide the new equipment at no additional chargeWe offered the upgraded equipment to retain the account and to still honor the agreement made at the time of sign up even with the trade not being evenThe merchant declined this offer and requested to cancelWhile we regret the merchant had decided to stop services, the full cancellation process has been provided directly to the merchant Thank you, True Payment Solutions
Good Afternoon, We have spoken with the merchant repeated times since August when we explained the cancellation process At that time, we advised that there was no special agreement noted on the original signed application and the standard cancellation fee would apply of $but we could
reduce by $with proper proof of closure documents When the merchant expressed their dissatisfaction with being unable to reach their agent, the standard ETF amount and having been billed for the prior month with no processing, we offered to reduce by an additional $as a courtesy and to show our willingness to work with and help them given the circumstances. The merchant accepted this offer and agreed to send in the necessary documents to get the account closed as we explained we are unable to cancel the account or stop charges without them. All appropriate forms were received in September when the account entered cancellation status and merchant was charged ETFThe merchant placed a stop payment on their account so they now have an outstanding balance, including the ETF amount that was originally agreed upon back in AugustWe have been more than willing to work with the merchant since they first brought their concerns to our attention and thought we had come to an amicable agreement. While unfortunate the merchant does not feel the same, we feel we have done more than enough to work with the merchant and have upheld what we agreed upon when we first spoke so no additional refunds will be issued Thank you, True Payment Solutions
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Good Morning, ***They haven't refunded me the over-charges as was agreed uponI did receive an email from *** *** this morningShe doesn't know why they haven't paid me back yetIts been three weeks since TPS and I agreed on the refund amount.I will keep you posted
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Good Evening,We have been able to speak with the merchant directly and came to an amicable resolution.The merchant's account is currently set up for Next Day Funding per his original request.In addition, the merchant has begun processing again and has gotten successful deposits since we made
the appropriate changes to his account.We are very appreciative of the merchant's willingness to continue working with us and look forward to a continued processing relationship.Thank you,True Payment Solutions
*** *** and a female associate, employed by True Payment Solutions, approached me regarding our credit card processingI allowed them to review June, billing statements from the processors we were under contract with at that time, at two of my businesses (Both separate entities, with
different credit card processors), for a rate quoteAfter the review, *** stated his company could save me $based on the rates I was being charged with ***, the processor for ***'s *** *** * ***I immediately questioned the accuracy of his estimations, but he assured me the rates I was paying *** was excessive, and his figures were accurateMy reason for switching was based primarily on cost control, but also upgrading to EMV compliant terminals at both businessesThe rate quote for my other business, *** *** ***, came in with minimal savings, but I also was seeking a processor that would handle both businesses, therefore, potentially saving me money, and having the convenience of just having one to work with*** led me to believe that the savings I would achieve was because of the total volume of CC transactions I have (nearly $50,000/month) with both businesses combined, would draw down my processing rates/feesThe change-over to True Payment Solutions was completed (late) on July 31st, The statement for August (for July) was basically the minimum rate agreed upon as outlined in the contract I signedWhen Septbilling was debited from ***' checking account (for a full month of processing-August), the rate was much higher than I expected to see, basically more than I was paying with ***I immediately contacted the customer service at ###-###-#### and that's when everything turned to crudCentral Payment, apparently, is the card processor True Payment set me up withAfter more that phone calls, and even more emails, and direct phone contact with *** ***, the billing situation remainsI have spoken to six different reps from both True Payment and Central Processing regarding the over-billingThe last person I have been speaking with, ***in ***, from True Payment, stated the processing is not sproperly on their end and I would be required to sign a new "contract" so changes on their end could be implementedIn an email I sent (twice) to ***in, I stated I would not sign anything until I have a signed affidavit from ***, stating what I was quoted at the time I signed the original contract, would be what I would be charged for their servicesI have not received anything from *** or even a follfrom ***inOver the last seven weeks, with all the calls I have made, they have only called me back once, and that was from *** in customer serviceAnother billing cycle (September) hit my bank account on Oct2nd, and the billing is still not what I agreed uponThe effective rate, based on ***s' estimations (see attached work sheet) at the time I signed on, would have been approx1.45%, total feesThe effective rate I am being billed is 2.66% approximatelyThis rate is actually higher than what I was paying with *** clearly deceived me on his sales approach, whether by accident or purposely, and I know they are aware of this and are not willing to stand behind what ***s' quote wasI have given True Payment many hours of my time and weeks of patience to remedy this and now all I am asking for is to be removed from the contract, that I signed under information from ***, any early termination fees to be waived, and the over-charges to be refunded back to me, based on the effective rate that was quotedAgain, the reason for changing processors was not only for the bogus rates quoted to me, but also the convenience of having one processor for both of my businessesTherefore, *** *** *** would also be included in the request for cancellation, without penalties of any kindI refuse to conduct any business with other businesses that uses deceptive practices to financially gain from *** ***, President*** *** *** * *** *** *** *** ***, Inc
Good Evening, While we can’t and won’t speak on other company’s processes and procedures, we can say that PCI Compliance requirements have become stricter due to the new EMV chip card requirements and True Payment Solutions partners with ControlScan to help our merchants with the proper procedures to ensure these requirements are met While it was not our intent to upset nor make the merchant feel as though we have hidden charges on our bill, the requirement remains the same with our company and any other that they may choose to process with in the future As mentioned in our previous response, the non-compliance fees are clearly outlined on the original application Upon completion of the appropriate compliance process, we are happy to refund the last three months of non-compliance fees as a courtesy and a sign of good faith As of the current date, the merchant has still not completed their compliance online or by the paper forms we sent the last time we spoke We will continue to work with the merchant to get this completed and will offer as much assistance as the merchant allows Thank you, True Payment Solutions
Good Evening,We have spoken with the merchant in detail about his complaint.While we do empathize that the merchant was not able to receive their funds in the amount of time they would have liked, True Payment Solutions did do everything we could to work with the merchant and provide alternative
solutions to expedite a resolution.As mentioned by the merchant, their account was levied which prevented us from being able to credit or debit to/from their account.This was no fault of True Payment Solutions.The merchant did provide the pieces of information as outlined in their complaint but due to the nature of the levy placed on their account, the only acceptable form of documentation was a signed letter from their bank showing that the levy had been released.This was not something that their bank would provide.This again was no fault of True Payment Solutions.We suggested a different bank account as an alternative solution as the levy was specific to that bank account number so opening a new account would provide a new account number in order for us to have an account to deposit his funds as we understood the importance and urgency of the merchant receiving their funds.The merchant was able to open a new account and once the new account information was provided to us, they received their funds within two days.There are no refunds due and no waiver of the early termination fee warranted as merchant is requesting.True Payment Solutions was able to provide processing services and deposit amounts with no problem on our end but were prevented from both receiving our monthly fees in addition to being unable to make necessary deposits into the merchant's bank account due to the levy.We are currently working with the merchant to provide alternative processing solutions to help further expand their processing capabilities.We look forward to a continued business relationship and thank the merchant for allowing us the opportunity to provide their processing needs.Thank you,True Payment Solutions
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11235768, and find that this resolution is satisfactory to me
Furthermore, True payment solutions has agreed, and put in writing via email, that they will waive any and all early termination fees if I decide to no longer continue processing with them at the end of our "trial period" we were able to come to terms onThis, in my opinion, shows good faith that they are willing waive their fees in order to show me the services I might expect from them
Regards,
*** ***
Good Evening, We have spoken directly with the merchant and came to an amicable resolution.Per the agreement we have made with the merchant and in an effort to end things as positively as possible, we will refund the annual fee and the equipment fee as we were able to confirm receipt of
the terminal.Merchant understands they will be responsible for all other monthly charges as we did explain the final day billing period.We have received all necessary information to ensure completion of refund and account has already been closed thus no further charges will incur.Thank you,True Payment Solutions
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I would like to get my money back that they have taken out of my accountI appreciate the ability to have no early termination fees but I would also like the money back, that you have takenIt all equals to $
Regards,
*** ***
Good Morning, We were able to speak directly with the merchant and apologized for the confusion in information provided. The merchant's account has already been cancelled with no penalty due to incompatibility issues and the appropriate refunds issued. Thank you, True Payment
Solutions
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:I will be happy to submit cancellation request once I am assured that no early termination fee will be charged They did try to resolve the issue after I had informed them that I had already found another processor and asked to cancel.Regards,
*** ***
Good Morning, We have spoken with the merchant to get more details on their complaint.We do have record of emailing the merchant the required forms but no record of having received anything back.When asking the merchant to provide proof of when and where they sent their original request, they
were unable to provide any additional details.We have now received the necessary cancellation form and ensured cancellation of the account.As a courtesy, we have agreed to expedite the standard cancellation process.The merchant has also been advised that our equipment needs to be returned to prevent non return equipment charges. Thank you,True Payment Solutions
Good Afternoon,The merchant's refund is in process in the amount of $as originally agreed upon.Both accounts have been cancelled and all account closure fees waived.Per the agreement made with the merchant due to the circumstances of their account, apart from the above referenced refund which they should see in their account any day now, no further action is needed.While we regret we were unable to continue the processing relationship, we do want to end on amicable terms.Thank you,True Payment Solutions
Good Afternoon,We have tried to reach the merchant multiple times on both the number on the account and the number listed on their original complaint but have been unsuccessful in all of our attempts.Due to being unable to reach the merchant, we have emailed the required letter of cancellation that needs the business owners signature to the address provided.While we continue to be more than willing to provide refunds upon installation/active processing, per the merchant's response to this complaint they have declined this offer.In an effort to move forward and close this complaint, we are willing to waive the early termination fee due to no actual processing and as a courtesy to the merchant.We must receive the signed letter of cancellation in order to close the account and stop any further charges though.We will wait for receipt of the necessary document as well as continue to try and reach the merchant by phone to ensure their complete understanding of the cancellation process.Thank you,True Payment Solutions
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:I have a previous complaint on True Payment Solutions about having neglected to inform me that they would be making monthly withdrawals from my accountThis is a second complaint because a different amount was withdrawn from my account for $I called and asked them to explain this fee and was informed that there is an annual feeTo say I am shocked is an understatementNot only did the representative neglect to tell me about a $dollar monthly fee, I learn today 7/2/that there is an annual fee of $This is a scamThey are withdrawing money from my bank for fees I was never informed aboutThis is deceit on their partWe 'skimmed' over a contract and spoke for an hour 1/comparing *** to their service and the representative never once mentioned a monthly fee, let alone an annual feeI have done business for over years so why would I add more fees to myself? It's incomprehensibleI am beyond angryThey requested a letter of cancellation from my part, but as I explained to them, the Kingsville Appraisal offices are backlogged and cannot give me one until December and my former landlord has not respondedI live on fixed income and budget my money and this withdrawal is just devastatingThis is a scam and I am making certain business in my area are aware of what they are getting intoThey need to know the bottom line so I am taking this to social mediaI do not want anyone to be misinformed because the representatives are either not well trained, scamming, or just trying to get more recruits but they are hurting the publicI was a small business barely making it and to have this done is a travestyThese recruiters need to learn ethicsSign up people the right wayExplain that there will be charges and feesDon't expect everyone to read the fine print, even though we should but I trusted these representatives because they were from a legit businessI know, because I searched them onlineNow I have to live with this regret and they should be ashamed of themselvsI am upset with this company and their deceitI have not once used their service and removed their application from my phone asap.I want to return their swiperI want them to stop withdrawing money from my account and I refuse to pay an early termination fee because they were deceitful and dishonest an signed me up under pretenseWe skimmed over the contract but they never pointed out the $monthly fee and now an annual fee of $This is a scam and I want my friends to be aware
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, regarding the over-payments/billing that was debited from my account still remainHopefully we can resolve this in the coming days/weeks.
Regards,
*** ***
Good Afternoon, We did send out a copy of the original application and a letter outlining the account has been cancelled and all further charges stopped per the merchant's request. We have attempted to contact the merchant for verbal confirmation but have been unable to speak directly with them. As mentioned previously, the merchant's account is no longer active and no further charges will be assessed. Thank you, True Payment Solutions
Good Evening, We have no record of receiving the merchant's request for cancellation until March.Prior to that the only communication was in August when the merchant called in for assistance with voiding a transaction.Upon receiving a follow up call from the merchant to confirm
receipt of their cancellation letter, we attempted to provide the full cancellation process but our efforts were declined and the merchant disconnected the call.The account went through a standard final billing period, has already been cancelled and assessed standard account closure fees.Nothing further will be charged to the merchant. Thank you,True Payment Solutions
Good Afternoon, The merchant is correct that they were promised free equipment but under the condition of a swap with their existing equipmentAfter sign up, it was determined that their equipment was not an equivalent trade for the updated, much more expensive equipment that was needed for their
system to function properlyWhile we had initially requested that the merchant help with the elevated cost of the equipment needed due to the swap not being even, we later offered to provide the new equipment at no additional chargeWe offered the upgraded equipment to retain the account and to still honor the agreement made at the time of sign up even with the trade not being evenThe merchant declined this offer and requested to cancelWhile we regret the merchant had decided to stop services, the full cancellation process has been provided directly to the merchant Thank you, True Payment Solutions