Altered Reality Entertainment

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowThe business may have let them trade Saturday tickets for Sunday tickets but there were guests there on Saturday that were not there on Sunday and we ourselves had a VERY difficult time getting our money back for the VIP [redacted] Even if it's true that [redacted] was the problem, you originally were not going to refund us, after much persistence we got a refund but it took a long time and a lot of frustrationIt's just been excuses for disorganization and greed the times we've had bad experiencesYou need to do right by the fans in the coming yearsGive them refunds when refunds are do and if the guests are being problematic, that is not the fault of those attending and they should be issued prompt refundsIn addition, you should not have oversold tickets, you ran out of paper for photo-ops, and some people who had paid for special photo-ops did not receive them because they couldn't come back in side and the people they wanted pictures with weren't going to be there on SundaySo, I reject your responseRegards, [redacted] ***

Thank you for contacting usWhile we understand your concern, we find no fault or negligence on our partSaturday of Rhode Island Comic Con is the busiest day of the 3-day event, and in fact, the show was sold out for that dayIn all of our marketing efforts prior to the convention, we advised
this and suggested getting in line earlyWith the venue's security measures, i.ebag searches, prop checks and metal detectors, it takes time to move attendees into the buildingWhile the venue's security team makes every effort to expedite that process, it does result in a wait for entry

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
When paying for a vendor table, one should be placed in the Vendor area. Where the table is IN the Vendor's hall is not the issue and while table placement is not guaranteed, that does NOT mean being shoved in a random spot outside of the vendor's area. To imply so is dishonest and unethical The issue lies in the fact that I was placed in an upstairs hallwayThe application also provided information regarding the convention itself as well as advertising. I would provide this information if it had not been removed from the website.And the issue does not lie in my productI know a vast amount of others who has major issues with this convention including guests and other vendorsThis is a scam company and their reputation speaks for that
Regards,
*** ***

I am responding to the complaint filed by *** *** We are sorry that she had bad experiences years in a rowWe have over 60,people attend this over the weekends that it’s heldAs far as the *** tickets, it was *** *** that refused to honor the agreement. Anyone that asked
for a refund for those tickets was refundedAs far as this year with the admittance, there was a time that the Fire Marshall had us close the doors and not let anyone in, until the area cleared out a bitEveryone that was waiting outside was let in, when the Fire Marshall approved itAnybody that didn’t want to wait around, was able to go to the ticket booth and trade their Saturday ticket in for a Sunday ticketAnd this was announced over the PA System

I am responding to the complaint filed by [redacted]. We are sorry that she didn’t have a good experience at [redacted].  There was a time that the Fire Marshall had us close the doors and not let anyone in, until the area cleared out a bit. Everyone that was waiting outside was let in, when...

the Fire Marshall approved it. Anybody that didn’t want to wait around, was able to go to the ticket booth a trade their Saturday ticket in for a Sunday ticket. And this was announced over the PA System.As for not getting a refund, if she bought tickets for the show, she would have been given a receipt from the ticket Box Office. We have no way of knowing if she had gotten into the show or not.Sorry but she will not be refunded.

I am responding to the complaint filed by [redacted]. She was a vendor at our [redacted] in Rhode Island.  Although we would like to give everyone the space they want, that is not possible. We had over 600 vendors at that event. On the contract that she signed, it states there is no...

guarantee where a vendor is placed. There are many factors that go into placement; what’s the item they are selling, when the application was received, how many other vendors are selling something similar to their item. We can’t control what the public buys. We have many many vendors that walk away making many 1,000’s of dollars.  Depending on what they are selling and the price of the item they are selling, can make for a great day or a poor day. We did offer and she accepted a $50.00 cash credit for a future show. I’m sorry, but that is all we can do for her.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. The business may have let them trade Saturday tickets for Sunday tickets but there were guests there on Saturday that were not there on Sunday and we ourselves had a VERY difficult time getting our money back for the VIP [redacted]. Even if it's true that [redacted] was the problem, you originally were not going to refund us, after much persistence we got a refund but it took a long time and a lot of frustration. It's just been excuses for disorganization and greed the times we've had bad experiences. You need to do right by the fans in the coming years. Give them refunds when refunds are do and if the guests are being problematic, that is not the fault of those attending and they should be issued prompt refunds. In addition, you should not have oversold tickets, you ran out of paper for photo-ops, and some people who had paid for special photo-ops did not receive them because they couldn't come back in side and the people they wanted pictures with weren't going to be there on Sunday. So, I reject your response. Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
The Fact of the matter is, as a consumer the fact that Saturday is you busiest day isn't my concern. The burden was on you to be prepared for the crowd you anticipated. We arrived at a reasonable time. You were unprepared and understaffed.  The line was unorganized and at no point did we encounter anyone from your company manning the line. If you anticipated this crowd why did you not provide more staff so that people would not have to wait for over an hour in the frigid weather? What you did was irresponsible. And simply telling people to "show up early" does not absolve you of your responsibility in this matter.
Regards,
[redacted]