The electrician that provided the verbal agreement is no longer with the company. We have spent the last few days going over paper files and electronic records of this meter service upgrade. We have found that the former electrician did mention the meter upgrade but there was no...
direct connection of the 200A meter upgrade to an amount of $4,000. In good faith, we will honor the customer request to complete the meter upgrade at $4,000 even though the actual cost of the work is over 3 times that amount. We value our customer and want them to be happy with our service. We will contact the customer to schedule the work of upgrading the service from 100A to 200A.
Dear Mr. [redacted],First of all, we apologize for this mix up and uncomfortable experience. We will definitely honor the price of $300 for a solar water heater maintenance service less the Hawaii Energy instant rebate of $150 (A total of $150 out of pocket).To clear up any other confusion,...
[redacted] is one of our front desk representatives. He recently joined our team and is quickly getting up to speed with our services and products, including becoming familiar with these prices. I hope you can accept our sincerest apologies.Mahalo,[redacted]Alternate Energy Inc.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Mr. [redacted] is not a customer of Alternate Energy, Inc.Alternate Energy, Inc. (“AEI”) will honor all contracts that AEI signed with AEI’s customers for PV projects with [redacted] panels, but cannot honor contracts for such projects that [redacted] signed with [redacted]’s customers. ...
Despite earlier statements by [redacted] and in the media, there was in fact no acquisition of [redacted] by AEI, or any other assumption by AEI of [redacted]’s obligations concerning [redacted]’s customers. AEI therefore must disclaim any contractual, warranty, or other obligations concerning any [redacted] customers.
Dear Revdex.com,We are currently in communication with customer [redacted] to identify and address his concerns immediately. Sincerely,Alternate Energy Inc.
Complaint: [redacted]
I am rejecting this response because:Closure of this complaint pending acceptance of the response sent to [redacted] with the finalization of my [redacted] agreement.
Sincerely,
[redacted]
The electrician that provided the verbal agreement is no longer with the company. We have spent the last few days going over paper files and electronic records of this meter service upgrade. We have found that the former electrician did mention the meter upgrade but there was no...
direct connection of the 200A meter upgrade to an amount of $4,000. In good faith, we will honor the customer request to complete the meter upgrade at $4,000 even though the actual cost of the work is over 3 times that amount. We value our customer and want them to be happy with our service. We will contact the customer to schedule the work of upgrading the service from 100A to 200A.
Revdex.com:We discussed creating a contract that included all costs itemized and listed on the contract.
I have reviewed the response made by the...
business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Dear Mr. [redacted],First of all, we apologize for this mix up and uncomfortable experience. We will definitely honor the price of $300 for a solar water heater maintenance service less the Hawaii Energy instant rebate of $150 (A total of $150 out of pocket).To clear up any other confusion,...
[redacted] is one of our front desk representatives. He recently joined our team and is quickly getting up to speed with our services and products, including becoming familiar with these prices. I hope you can accept our sincerest apologies.Mahalo,[redacted]Alternate Energy Inc.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Mr. [redacted] is not a customer of Alternate Energy, Inc.Alternate Energy, Inc. (“AEI”) will honor all contracts that AEI signed with AEI’s customers for PV projects with [redacted] panels, but cannot honor contracts for such projects that [redacted] signed with [redacted]’s customers. ...
Despite earlier statements by [redacted] and in the media, there was in fact no acquisition of [redacted] by AEI, or any other assumption by AEI of [redacted]’s obligations concerning [redacted]’s customers. AEI therefore must disclaim any contractual, warranty, or other obligations concerning any [redacted] customers.
Dear Revdex.com,We have made the corrections with [redacted] for Mr. [redacted]. Sincerely,Alternate Energy Inc.
Dear Revdex.com,We are currently in communication with customer [redacted] to identify and address his concerns immediately. Sincerely,Alternate Energy Inc.
Complaint: [redacted]
I am rejecting this response because:Closure of this complaint pending acceptance of the response sent to [redacted] with the finalization of my [redacted] agreement.
Sincerely,
[redacted]