Alternate Heating Systems

--------- Forwarded message ----------From: BBB of Metro Washington DC <[email protected]>Date: Mon, Sep 14, 2015 at 10:22 AMSubject: Fwd: You have a new message from the BBB of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [redacted] < [redacted] @mybbb.org>---------- Forwarded message ----------From: [redacted] < [redacted] @***.com>Date: Fri, Sep 11, 2015 at 7:12 PMSubject: Re: You have a new message from the BBB of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [email protected] [redacted] ( [redacted] ),Sorry if I seemed a little (or a lot) frustrated in our conversation. I just cannot believe that a company would knowingly build something that is clearly going to prematurely fail so they can save a few bucks at the manufacturing stage. Consumer awareness is the thing that the BBB is best known for and that is why I spent the extra time trying to help you understand the magnitude of the problem.In my case the website clearly said "Carbon steel or Stainless steel - it's your choice" and as you can see from the attachment everywhere the exhaust gasses pass. Well I made my decision to elect SS based on his very strong recommendation and then he failed to give it to me. Consequently, it is a mistake that has already cost me $40,000 and all so he could save somewhere around $1,000 at manufacture. The current website does not give the option for stainless steel (SS) and places it only in the firebox. Well they are providing a "downdraft" boiler and the primary combustion occurs under the firebox in a ceramic refractory that goes up to 2,100 degrees and that exhaust goes into the unprotected carbon steel pathways that clearly were degraded to the point of being a firetrap which rendered the boiler to very expensive scrap steel. Consumers deserve to know what they are buying when making a wood-fired boiler selection and the BBB is a prime vehicle to convey known problems. Ultimately, the goal being for manufacturers to have additional incentive to build products without known defects. I apologize for not providing this warranty to you previously. I thought that I had. I received it for the first time about 6 months after the purchase. It should be noted that they treat the commercial side quite differently. Unlike the residential warranty there is no consideration for whether you pay the extra $5,000 for stainless steel and they also give 1/2 the warranty when it should be no different than residential. Its back to the fact if they made them with all stainless steel the "pyrolysis" they know to fear would be greatly reduced and the life of the boiler greatly extended. Why would they do that? To sell more boilers... As requested, we are filing a lawsuit against Brian W [redacted] dba Alternate Heating Systems, LLC and Jeff G [redacted] individually. Our inclusion of the BBB is primarily in the interest of the current and future consumers and to also influence Mr G [redacted] to build boilers that will reasonably survive the rigors they are supposed to have been designed for... Thanks -- **

------ Forwarded message ----------From: *** ***Date: Wed, Sep 23, at 10:AMSubject: Re: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #***.To: *** *** ***,The additional information is inside the curly braces:{Alternate Heating Systems is a small enough company that I know every person who has welded and fabricated our boilers over the years they have been in productionThey are the best of the best at what they do.Regardless of why your boiler failed, it is still covered under the warranty for the full cost of the repairAs stated earlier, this does not include shipping or other incidental costs.I would like to address the carbon steel versus stainless steel aspect of your concernsOn commercial units featuring stainless construction, carbon steel is placed strategically throughout the boiler where thethermal requirements of a commercial boiler make this necessaryCarbon steel is used anyplace where the high heat environment creates the possibility of water boiling next to the surface of the metalThisincludes some areas on the heat exchanger, and the inspection door framesUsing stainless steel in these areas would result in hairline cracks occurring due to thermal stresses and the thermal expansioncharacteristics of stainless steelThese could easily result in the boiler being unrepairable after a moderate length period of heavy duty serviceDue to the reduced output, residential boilers are not vulnerable to this problemTherefore, they can include stainless steel in the construction of the entire heat exchangerBased on the description of the type of failure that occurred, namely corrosion in the heat exchanger, we would question whether the boiler was installed with protection from thermal shock on the return waterWater returning to the boiler too cool can lead to exhaust gases condensing, and the resulting corrosion would explain the early failure of this boilerIn spite of this possibility, we are willing to cover the repair asoutlined in the terms of the warranty.--Jeff G***}Thanks,*** ***@***.comwww.alternateheatingsystems.comwww.***.com/***www.***.com/***###-###-...⇄ ***

To whom it may concern,This letter is a reply to complaint ID#***I have never heard of this complaint before and have not talked to anyone with regards to thishave not owned Alternate Heating for a couple years and have no knowledge of this boiler being sold/represented by my
companyhad a distributor that handled all of the commercial boilers and that is what an *** would have beenThat distributor has bought Alternate Heating from me so maybe this customer has talked with him and probably purchased this unit from himI am sorry that I am unable to help but I know nothing about this sale/issue.Thanks,Brian W***
President

--------- Forwarded message ----------From: Revdex.com of Metro Washington DC <[email protected]>Date: Mon, Sep 14, 2015 at 10:22 AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted] <[redacted]@myRevdex.com.org>---------- Forwarded message ----------From: [redacted]<[redacted].com>Date: Fri, Sep 11, 2015 at 7:12 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [email protected] [redacted] ([redacted]),Sorry if I seemed a little (or a lot) frustrated in our conversation.  I just cannot believe that a company would knowingly build something that is clearly going to prematurely fail so they can save a few bucks at the manufacturing stage.  Consumer awareness is the thing that the Revdex.com is best known for and that is why I spent the extra time trying to help you understand the magnitude of the problem.In my case the website clearly said "Carbon steel or Stainless steel - it's your choice"  and as you can see from the attachment everywhere the exhaust gasses pass.  Well I made my decision to elect SS based on his very strong recommendation and then he failed to give it to me.  Consequently, it is a mistake that has already cost me $40,000 and all so he could save somewhere around $1,000 at manufacture.  The current website does not give the option for stainless steel (SS) and places it only in the firebox.  Well they are providing a "downdraft" boiler and the primary combustion occurs under the firebox in a ceramic refractory that goes up to 2,100 degrees and that exhaust goes into the unprotected carbon steel pathways that clearly were degraded to the point of being a firetrap which rendered the boiler to very expensive scrap steel.  Consumers deserve to know what they are buying when making a wood-fired boiler selection and the Revdex.com is a prime vehicle to convey known problems.  Ultimately, the goal being for manufacturers to have additional incentive to build products without known defects.   I apologize for not providing this warranty to you previously.  I thought that I had.  I received it for the first time about 6 months after the purchase.  It should be noted that they treat the commercial side quite differently.  Unlike the residential warranty there is no consideration for whether you pay the extra $5,000 for stainless steel and they also give 1/2 the warranty when it should be no different than residential.  Its back to the fact if they made them with all stainless steel the "pyrolysis" they know to fear would be greatly reduced and the life of the boiler greatly extended.  Why would they do that?  To sell more boilers... As requested, we are filing a lawsuit against Brian W[redacted] dba Alternate Heating Systems, LLC and Jeff G[redacted] individually.  Our inclusion of the Revdex.com is primarily in the interest of the current and future consumers and to also influence Mr G[redacted] to build boilers that will reasonably survive the rigors they are supposed to have been designed for...    Thanks --  **

To whom it may concern,This letter is a reply to complaint ID#[redacted]. I have never heard of this complaint before and have not talked to anyone with regards to this. have not owned Alternate Heating for a couple years and have no knowledge of this boiler being sold/represented by my company. had a...

distributor that handled all of the commercial boilers and that is what an [redacted] would have been. That distributor has bought Alternate Heating from me so maybe this customer has talked with him and probably purchased this unit from him. I am sorry that I am unable to help but I know nothing about this sale/issue.Thanks,Brian W[redacted]President

--------- Forwarded message ----------From: Revdex.com of Metro Washington DC <[email protected]>Date: Mon, Sep 14, 2015 at 10:22 AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted] <[redacted]@myRevdex.com.org>
---------- Forwarded message ----------From: [redacted]<[redacted]@[redacted].com>Date: Fri, Sep 11, 2015 at 7:12 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [email protected] [redacted] ([redacted]),
Sorry if I seemed a little (or a lot) frustrated in our conversation.  I just cannot believe that a company would knowingly build something that is clearly going to prematurely fail so they can save a few bucks at the manufacturing stage.  Consumer awareness is the thing that the Revdex.com is best known for and that is why I spent the extra time trying to help you understand the magnitude of the problem.
In my case the website clearly said "Carbon steel or Stainless steel - it's your choice"  and as you can see from the attachment everywhere the exhaust gasses pass.  Well I made my decision to elect SS based on his very strong recommendation and then he failed to give it to me.  Consequently, it is a mistake that has already cost me $40,000 and all so he could save somewhere around $1,000 at manufacture.  The current website does not give the option for stainless steel (SS) and places it only in the firebox.  Well they are providing a "downdraft" boiler and the primary combustion occurs under the firebox in a ceramic refractory that goes up to 2,100 degrees and that exhaust goes into the unprotected carbon steel pathways that clearly were degraded to the point of being a firetrap which rendered the boiler to very expensive scrap steel.  Consumers deserve to know what they are buying when making a wood-fired boiler selection and the Revdex.com is a prime vehicle to convey known problems.  Ultimately, the goal being for manufacturers to have additional incentive to build products without known defects.   
I apologize for not providing this warranty to you previously.  I thought that I had.  I received it for the first time about 6 months after the purchase.  It should be noted that they treat the commercial side quite differently.  Unlike the residential warranty there is no consideration for whether you pay the extra $5,000 for stainless steel and they also give 1/2 the warranty when it should be no different than residential.  Its back to the fact if they made them with all stainless steel the "pyrolysis" they know to fear would be greatly reduced and the life of the boiler greatly extended.  Why would they do that?  To sell more boilers... 
As requested, we are filing a lawsuit against Brian W[redacted] dba Alternate Heating Systems, LLC and Jeff G[redacted] individually.  Our inclusion of the Revdex.com is primarily in the interest of the current and future consumers and to also influence Mr G[redacted] to build boilers that will reasonably survive the rigors they are supposed to have been designed for...    Thanks --  **