In response to the customer complaint, I have attached a copy of the initial subrogation demand that was sent to the customer's insurance company, which includes the supporting documents. All fees requested to the customer have also been requested by State Farm, however, State Farm failed to address...
the fees. Based on the rental documents, the customer returned the vehicle with a cracked windshield, which was not damaged at the time of rental. The customer has assumed that the crack was due to an incorrect installation of a previous replacement, however the crack occurred apparently while parked. Although it is uncertain exactly how the damage occurred, we do know it occurred during his rental period. Per the terms and conditions of the rental agreement, the renter is responsible for all loss or damage regardless of cause and will agree to pay for the repair, loss of use and administrative fees (see terms in attachment). Loss of use is the downtime for repair and is calculated based on reasonable repair, time the daily rental rate. As per the terms and conditions of the contract, loss of use is owed without regard to fleet utilization. Loss of use is a different element of damage often compared to loss of profit or revenue. Administrative fees are charged by my client to recoup their expense to process claims as it is above and beyond their normal cost of business, which is renting vehicles. In closing, the claim fees are supported by the terms of the contract and technically owed to my client as a result of the damage occurred during the customer's rental period. Renter's should carefully review the terms and conditions of the rental agreement that they have entered and be sure to ask the location when a question arises. However, to compromise, we will agree to close our file and no longer pursue the customer. *
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
In response to the customer complaint, I have attached a copy of the initial subrogation demand that was sent to the customer's insurance company, which includes the supporting documents. All fees requested to the customer have also been requested by State Farm, however, State Farm failed to address...
the fees. Based on the rental documents, the customer returned the vehicle with a cracked windshield, which was not damaged at the time of rental. The customer has assumed that the crack was due to an incorrect installation of a previous replacement, however the crack occurred apparently while parked. Although it is uncertain exactly how the damage occurred, we do know it occurred during his rental period. Per the terms and conditions of the rental agreement, the renter is responsible for all loss or damage regardless of cause and will agree to pay for the repair, loss of use and administrative fees (see terms in attachment). Loss of use is the downtime for repair and is calculated based on reasonable repair, time the daily rental rate. As per the terms and conditions of the contract, loss of use is owed without regard to fleet utilization. Loss of use is a different element of damage often compared to loss of profit or revenue. Administrative fees are charged by my client to recoup their expense to process claims as it is above and beyond their normal cost of business, which is renting vehicles. In closing, the claim fees are supported by the terms of the contract and technically owed to my client as a result of the damage occurred during the customer's rental period. Renter's should carefully review the terms and conditions of the rental agreement that they have entered and be sure to ask the location when a question arises. However, to compromise, we will agree to close our file and no longer pursue the customer. *
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]