Alternative Moving, Inc.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

Thank you for taking the time to write to us and please
accept our apologies for the stress and frustration that you have experiencedWe appreciate the opportunity to clarify what we think may have happenedIn
an effort to effectively and efficiently resolve problems with our machines, we
try to ask callers reporting issues some detailed questions which assist us in
gaining the information needed to supply to our repair techniciansWhile there
are times when this may seem intrusive, that is never our intention and our sincere
apologies if you interpreted this as an accusation of you lying to usWith
regards to your refund, we will hand deliver a refund in the amount of $
to you tomorrowPlease understand that for the safety of our employees and the
accuracy of our service records, we do not allow our repair technicians to hand
out refunds to residentsBased on the circumstances of this misunderstanding, it
is our goal to offer you a resolution as promptly as possible so we will have
this refund prepared for them to deliver itWe truly appreciate your valued
patronage, and hope that you will find this to be a satisfactory resolution