Revdex.com of San Diego March 25, 2015[redacted]Attn: [redacted]Re: [redacted]Dear Ms. [redacted]:We have received Ms. [redacted]' complaint through your office.We treat all consumers professionally. We refute Ms. [redacted]'...
statements otherwise.The accruing interest is the same rate as her contractual agreement which we are requiredto add by our client [redacted]. We never submit a draft on a consumer's bankaccount without that consumer knowing the exact amount we are drafting.We will send Ms. [redacted]' payment history directly to her for privacy reasons. We willalso obtain from [redacted] the amount needed to be current on her installmentcontract, however, the account will remain with this agency until fully satisfied.We trust this will conclude this matter.Yours truly,[redacted]Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com of San Diego4747 Viewridge Avenue, Suite 200San Diego, CA 92123Attn: [redacted]Re: [redacted] #[redacted]Dear Ms. [redacted]:We have received Mr. [redacted]'s complaint through your office.Mr. [redacted] purchased a property from [redacted] and as of this date...
the deed is still inhis name. [redacted] assesses monthly charges and late fees on that property. FlintRidge has assigned new charges that have accumulated since the initial assignment in2004. Mr. [redacted] is incorrect in stating that we simply changed the account numberon an old debt.It would be against our fiduciary duty and relationship with our client, [redacted], tosimply close Mr. [redacted] account and remove it from his credit profile due to hisbuyers remorse.We suggest Mr. [redacted] contact us and negotiate a settlement which would include[redacted] accepting a deed back on the property.Yours truly,[redacted]Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have read and somewhat agree with Mrs. [redacted]'s response, however; I was promised a copy of all my transactions and I have not received it. I called over to ARM and spoke with Mrs. [redacted] and personally gave her my email address to send them to. I have made it VERY clear to Mrs. [redacted] and to Mr. [redacted], I WILL NOT PAY ANOTHER PENNY ON MY ACCOUNT WITHOUT SEEING WHERE ALL OF MY PREVIOUS PAYMENTS HAVE BEEN APPLIED TO. Yes, I have copies of my bank statements of all my payments, but that is not what I am asking for. I KNOW what I paid, I want to KNOW WHERE IT WAS APPLIED. When I stated I would pay in January, that was under the impression that Mrs. [redacted] would be sending me a breakdown. So honestly, speaking of being quite shocked, I was quite shocked to be brushed off yet once again. I thought for sure Mrs. [redacted] would be able to assist me with this, as she was SHOCKED that I had never received a receipt for any of my payments. What kind of collection or billing company does not keep a running record of payments to provide to the client?
Regards,
[redacted]
Revdex.com of San Diego February 10,20154747 Viewridge Avenue, Suite 200San Diego, CA 92123Attn: [redacted]Re: [redacted]Dear Ms. [redacted]:We have received Mr. [redacted]'s complaint through your office.We received Mr. [redacted]'s request that we no longer contact him...
on January 19, 2015.No further attempts were made to contact Mr. [redacted]. However, Mr. [redacted] did call ouroffice repeatedly on January 19 with profane, vulgar and racial slurs.We trust this will conclude this matter.Yours truly,[redacted]Manager
Dear Ms. [redacted]:We have received Ms. [redacted]'s complaint through your office.Apparently there was a misunderstanding regarding the amount to be charged on Ms. [redacted]'s credit card. However, the day following the charge Ms. [redacted] had her bank reverse the charge but for $75.00, which Ms....
[redacted] had offered to pay on a payment plan. We have had no communication with Ms. [redacted] since the credit card dispute, We were not aware of any costs Ms. [redacted] incurred due to the transaction until the complaint through the Revdex.com. If Ms. [redacted] supplies the evidence of costs she incurred to our office we will consider some compensation.We trust this will conclude this matter.Yours truly,[redacted] Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The original conversation with the representative from Alternative Recovery Management was clear. They were to charge my account $75.00. I called to speak with accounting and was given the run around by the representative and eventually transferred to her personal voice mail as I waited more than 10 minutes to speak with accounting. My bank was not able to reverse the charges. I filed a claim with the bank. It was not until I encountered the unpleasant interaction on the phone with two representatives of this company that I contacted you. I was not comfortable with the way I was being treated. I decided not to spend my time that way. I spoke with my bank and they have not gotten a response from the company. I have not received the $615.00 that was taken from my account.
Regards,
[redacted]
Revdex.com of San Djego[redacted]Attn: [redacted]Re: [redacted] #[redacted]Dear Ms. [redacted]:We have received Mr. [redacted]'s continued complaint through your office.According to our Legal Council, we are advised not to publically disclose anydisciplinary action taken against any of our employees as it would violate their privacy.We believe we have dealt appropriately with Mr. [redacted]'s concern.We trust this will conclude this matter.[redacted]Collection Manager
Dear Ms. [redacted];We have received Mr. [redacted]'s complaint through your office.Mr. [redacted] purchased a membership to the resort, [redacted], in 2005. We received Mr. [redacted]'s account on September 19, 2011 for unpaid maintenance fees. Mr. [redacted] was sent a notice advising him he had...
30 days to dispute the debt and request verification of that debt. No request was received. In either case, Mr. [redacted] is well aware of the membership and the yearly fees. Mr. [redacted] paid those fees up to 2010. [redacted] has added subsequent yearly unpaid maintenance fees to his balance.We have noted our files to no longer contact Mr. [redacted]. In order to change the report on his credit profile we would suggest he contact this office and negotiate a settlement to deed back the property to [redacted].We trust this will conclude this matter.Yours truly,[redacted]
Revdex.com of San Diego June 19, 2015[redacted]Attn: [redacted]Re: [redacted] #[redacted]Dear Ms. [redacted]:We have received Ms. [redacted]' continued complaint through your office.Ms. [redacted] authorized us to use her credit card when she gave us the credit card numberand expiration date. No one treated Ms. [redacted] unprofessionally. We deny any conductnot congruent with State and Federal Laws.Yours truly, [redacted]Manager
Revdex.com of San Diego February 24,20154747 Viewridge Avenue, Suite 200San Diego, CA 92123Attn: [redacted]Re: [redacted]. [redacted] #[redacted]Dear Ms. [redacted]We have received Ms. [redacted]' complaint through your office.February 24,2015We have spoken with Ms. [redacted] on several occasions since...
we received her account in2008.We find it interesting Ms. [redacted] would complain to the Revdex.com to have acredit report removed. Ms. [redacted] needs to contact this agency for a resolution that canresult in a change in her credit profile being reported by this company.We trust this will conclude this matter.Yours truly,[redacted]Manager
Revdex.com of San Diego March 5, 20154747 Viewridge Avenue, Suite 200San Diego, CA 92123Attn: [redacted]Re: [redacted] #[redacted]Dear Ms. **:We have received Ms. [redacted]'s complaint through your office.Without the full name of the individual we were attempting to contact or the...
telephonenumber we called, or even the name of our employee who made the call, we have no wayof researching this complaint.This complaint is simply an overreaction to receiving a call to a wrong number.We trust this will conclude this matter.Yours truly,
[redacted]Manager
Revdex.com of San Diego[redacted]Attn: [redacted]h 25, 2015Re: [redacted]Dear Ms. [redacted]:We have received Mr. [redacted]'s complaint through your office.Mr. [redacted]'s obligation with this company has been satisfied. No...
credit report to anycredit reporting entity was made regarding Mr. [redacted]. Our business with Mr. [redacted]has been concluded.We trust this will conclude this matter.Yours truly,[redacted]Collection Manager
We have received Ms. [redacted]'s continued complaint through your office.We are providing you a copy of the chargeback notice showing that Ms. [redacted]'s credit card payment was reversed contrary to Ms. [redacted]’s statement.No evidence of fees incurred due to the credit card transaction have been supplied to us by Ms. [redacted],We deny any mistreatment to Ms. [redacted]. The credit card transaction for more than the $75.00 is an apparent misunderstanding which was rectified in one day.We trust this will conclude this matter.Yours truly,[redacted] Manager
Revdex.com of San Diego March 25, 2015[redacted]Attn: [redacted]Re: [redacted]Dear Ms. [redacted]:We have received Ms. [redacted]' complaint through your office.We treat all consumers professionally. We refute Ms. [redacted]'...
statements otherwise.The accruing interest is the same rate as her contractual agreement which we are requiredto add by our client [redacted]. We never submit a draft on a consumer's bankaccount without that consumer knowing the exact amount we are drafting.We will send Ms. [redacted]' payment history directly to her for privacy reasons. We willalso obtain from [redacted] the amount needed to be current on her installmentcontract, however, the account will remain with this agency until fully satisfied.We trust this will conclude this matter.Yours truly,[redacted]Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have asked for an apology. The company continues to refer to completely different issues in their response.
Revdex.com of San Diego4747 Viewridge Avenue, Suite 200San Diego, CA 92123Attn: [redacted]Re: [redacted] #[redacted]Dear Ms. [redacted]:We have received Mr. [redacted]'s complaint through your office.Mr. [redacted] purchased a property from [redacted] and as of this date...
the deed is still inhis name. [redacted] assesses monthly charges and late fees on that property. FlintRidge has assigned new charges that have accumulated since the initial assignment in2004. Mr. [redacted] is incorrect in stating that we simply changed the account numberon an old debt.It would be against our fiduciary duty and relationship with our client, [redacted], tosimply close Mr. [redacted] account and remove it from his credit profile due to hisbuyers remorse.We suggest Mr. [redacted] contact us and negotiate a settlement which would include[redacted] accepting a deed back on the property.Yours truly,[redacted]Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have read and somewhat agree with Mrs. [redacted]'s response, however; I was promised a copy of all my transactions and I have not received it. I called over to ARM and spoke with Mrs. [redacted] and personally gave her my email address to send them to. I have made it VERY clear to Mrs. [redacted] and to Mr. [redacted], I WILL NOT PAY ANOTHER PENNY ON MY ACCOUNT WITHOUT SEEING WHERE ALL OF MY PREVIOUS PAYMENTS HAVE BEEN APPLIED TO. Yes, I have copies of my bank statements of all my payments, but that is not what I am asking for. I KNOW what I paid, I want to KNOW WHERE IT WAS APPLIED. When I stated I would pay in January, that was under the impression that Mrs. [redacted] would be sending me a breakdown. So honestly, speaking of being quite shocked, I was quite shocked to be brushed off yet once again. I thought for sure Mrs. [redacted] would be able to assist me with this, as she was SHOCKED that I had never received a receipt for any of my payments. What kind of collection or billing company does not keep a running record of payments to provide to the client?
Regards,
[redacted]
Revdex.com of San Diego February 10,20154747 Viewridge Avenue, Suite 200San Diego, CA 92123Attn: [redacted]Re: [redacted]Dear Ms. [redacted]:We have received Mr. [redacted]'s complaint through your office.We received Mr. [redacted]'s request that we no longer contact him...
on January 19, 2015.No further attempts were made to contact Mr. [redacted]. However, Mr. [redacted] did call ouroffice repeatedly on January 19 with profane, vulgar and racial slurs.We trust this will conclude this matter.Yours truly,[redacted]Manager
Dear Ms. [redacted]:We have received Ms. [redacted]'s complaint through your office.Apparently there was a misunderstanding regarding the amount to be charged on Ms. [redacted]'s credit card. However, the day following the charge Ms. [redacted] had her bank reverse the charge but for $75.00, which Ms....
[redacted] had offered to pay on a payment plan. We have had no communication with Ms. [redacted] since the credit card dispute, We were not aware of any costs Ms. [redacted] incurred due to the transaction until the complaint through the Revdex.com. If Ms. [redacted] supplies the evidence of costs she incurred to our office we will consider some compensation.We trust this will conclude this matter.Yours truly,[redacted] Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The original conversation with the representative from Alternative Recovery Management was clear. They were to charge my account $75.00. I called to speak with accounting and was given the run around by the representative and eventually transferred to her personal voice mail as I waited more than 10 minutes to speak with accounting. My bank was not able to reverse the charges. I filed a claim with the bank. It was not until I encountered the unpleasant interaction on the phone with two representatives of this company that I contacted you. I was not comfortable with the way I was being treated. I decided not to spend my time that way. I spoke with my bank and they have not gotten a response from the company. I have not received the $615.00 that was taken from my account.
Regards,
[redacted]
Revdex.com of San Djego[redacted]Attn: [redacted]Re: [redacted] #[redacted]Dear Ms. [redacted]:We have received Mr. [redacted]'s continued complaint through your office.According to our Legal Council, we are advised not to publically disclose anydisciplinary action taken against any of our employees as it would violate their privacy.We believe we have dealt appropriately with Mr. [redacted]'s concern.We trust this will conclude this matter.[redacted]Collection Manager
Dear Ms. [redacted];We have received Mr. [redacted]'s complaint through your office.Mr. [redacted] purchased a membership to the resort, [redacted], in 2005. We received Mr. [redacted]'s account on September 19, 2011 for unpaid maintenance fees. Mr. [redacted] was sent a notice advising him he had...
30 days to dispute the debt and request verification of that debt. No request was received. In either case, Mr. [redacted] is well aware of the membership and the yearly fees. Mr. [redacted] paid those fees up to 2010. [redacted] has added subsequent yearly unpaid maintenance fees to his balance.We have noted our files to no longer contact Mr. [redacted]. In order to change the report on his credit profile we would suggest he contact this office and negotiate a settlement to deed back the property to [redacted].We trust this will conclude this matter.Yours truly,[redacted]
Revdex.com of San Diego June 19, 2015[redacted]Attn: [redacted]Re: [redacted] #[redacted]Dear Ms. [redacted]:We have received Ms. [redacted]' continued complaint through your office.Ms. [redacted] authorized us to use her credit card when she gave us the credit card numberand expiration date. No one treated Ms. [redacted] unprofessionally. We deny any conductnot congruent with State and Federal Laws.Yours truly, [redacted]Manager
Revdex.com of San Diego February 24,20154747 Viewridge Avenue, Suite 200San Diego, CA 92123Attn: [redacted]Re: [redacted]. [redacted] #[redacted]Dear Ms. [redacted]We have received Ms. [redacted]' complaint through your office.February 24,2015We have spoken with Ms. [redacted] on several occasions since...
we received her account in2008.We find it interesting Ms. [redacted] would complain to the Revdex.com to have acredit report removed. Ms. [redacted] needs to contact this agency for a resolution that canresult in a change in her credit profile being reported by this company.We trust this will conclude this matter.Yours truly,[redacted]Manager
Revdex.com of San Diego March 5, 20154747 Viewridge Avenue, Suite 200San Diego, CA 92123Attn: [redacted]Re: [redacted] #[redacted]Dear Ms. **:We have received Ms. [redacted]'s complaint through your office.Without the full name of the individual we were attempting to contact or the...
telephonenumber we called, or even the name of our employee who made the call, we have no wayof researching this complaint.This complaint is simply an overreaction to receiving a call to a wrong number.We trust this will conclude this matter.Yours truly,
[redacted]Manager
Revdex.com of San Diego[redacted]Attn: [redacted]h 25, 2015Re: [redacted]Dear Ms. [redacted]:We have received Mr. [redacted]'s complaint through your office.Mr. [redacted]'s obligation with this company has been satisfied. No...
credit report to anycredit reporting entity was made regarding Mr. [redacted]. Our business with Mr. [redacted]has been concluded.We trust this will conclude this matter.Yours truly,[redacted]Collection Manager
We have received Ms. [redacted]'s continued complaint through your office.We are providing you a copy of the chargeback notice showing that Ms. [redacted]'s credit card payment was reversed contrary to Ms. [redacted]’s statement.No evidence of fees incurred due to the credit card transaction have been supplied to us by Ms. [redacted],We deny any mistreatment to Ms. [redacted]. The credit card transaction for more than the $75.00 is an apparent misunderstanding which was rectified in one day.We trust this will conclude this matter.Yours truly,[redacted] Manager