Altier Credit Union, a Division of America First Credit Union

I believe we were clear in our previous statement that the loan officer calculated the debt to income ratio based on the applicant's gross income Unless the applicant has a new dispute, we now consider this matter closed

from my understanding monthly income should be imputed as income before taxes not afterIf that is the case monthly income is being calculated after deductionsPer *** when using debt to income calculator advices it would be income prior to deductionsPlease clarify

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed and the application was submitted under *** *** *** *** * *** as I am now married
Regards,
*** *** *** *** ***

Thank you for allowing us the opportunity to address this issue with regard to your Altier account.  Our investigation of the events you detailed for us uncovered several factors that were unrelated to any actions taken by Altier Credit Union, and were in fact caused by another...

institution.  As Altier was not involved in any of the transactions or conversations that took place with the other institution, we had no knowledge of your intent to move the account and simply carried out whatever instructions were provided for your wire transfer.  Additionally, Altier was not involved in the charges processed by your insurance carrier as any changes would have been between you and the carrier.    Although we are limited in what we can do to help ease your frustration with regard to the other institutions, we wish you to know that we have reimbursed the wire transfer fees on your account.  We apologize for any frustration that you may have experienced with regard to your Altier account and appreciate your time in providing feedback.

I believe we were clear in our previous statement that the loan officer calculated the debt to income ratio based on the applicant's gross income.  Unless the applicant has a new dispute, we now consider this matter closed.

In response to [redacted]'s statements regarding the denial of her swimming pool loan application by loan officer, [redacted], the loan application was reviewed by the mortgage loan manager and her findings are noted below:
Income for [redacted]'s loan was calculated by using a letter provided by [redacted] and pay check stubs from [redacted].  The combined monthly income was noted as $6,274.00 from these sources.  The debt calculation was determined from an [redacted] credit report.  Total debt (including the new loan payment of $291 for the swimming pool) was $3,295.00.  Debts divided by income equal 53%.  As you can see from the calculation, gross income was used to calculate the debt ratio.  Based on [redacted] high debt ratio, the loan was denied.  It is our hope that the information provided will clear up any misunderstanding or questions that Mr. and Mrs. [redacted] may have regarding their loan application denial.

I checked with our Lending Department and we have no record of receiving a loan application under the name “[redacted].”  If the loan application was submitted under her husband’s name, we’ll need his name to search for the loan documents.  If the Revdex.com requires a more formal...

response, please advise.  Thank you for your assistance.[redacted]Director of Administration, Facilities & TrainingAltier Credit Union