Altimate Maintenance, LLC

To Whom It May Concern;In response to your letter received via US Mail on 3/26/17:On March 8, I received a phone call from the Complainant(Here and forward I will be stating the facts only since the whole matter has proved the Complainant to be a compulsive liar and border line criminal
who is willing to manipulate the facts and find any way possible around existing Laws and Regulations in pursue of his Greed and personal financial issues)The Complainant introduced himself and informed me that he was referred to me by Mr*** ***.*** Lie Noby the Complainant.In his letter to Revdex.com dated 3/22/17 Complainant wrote: "MrOleg K*** with Altimate Home Maintenance LLC was referred to me from a previous customer for a roof replacement for my house." I have never met or talked to Mr*** who referred the Complainant to me, nor have I done any work for Mr***I have many and many happy and satisfied Customers in Central OhioSome time ago one of my Customers, *** *** called me and told me that she had a referral for me for a roof replacementReferral's name was *** *** asked me to give Mr*** a call stating that Mr*** "kept bugging her to have Altimate Maintenance give him a call"*** provided me with Mr***'s phone numberI called Mr*** and left him a message asking to return a phone call and explain to me what if anything Altimate Maintenance could do to help him outI have not heard from Mr*** sinceOn 3/29/I met with *** *** again (she called me again seeking my help with some Handyman work)*** asked me if I had met with Mr*** yetOnce I explained to her how Mr*** never returned my phone call, but I got contacted by the Complainant and what had come out of the whole deal, *** stated that she was suspicious herself about the whole issue.The Complainant told me on the phone that I had a reputation of a Professional when it came to dealings with Insurance Companies on storm damage issuesHe said that his roof had been damaged by a wind storm, gave me the name of his Insurance Company, told me that Insurance Adjuster was scheduled to come out to his residence on March 9, and asked for my help to get him the Insurance approval for a full roof replacementMy response to the Complainant was that normally I would have to schedule an inspection of his roof to make sure that it indeed sustained storm damage and offered the Complainant available days in my scheduleThe Complainant stated that the issue was urgent and asked me to come out to his residence right awayI cancelled previous arrangements with other Customers and met Complainant at his residence on March 8, Upon mutual introduction the Complainant told me that some time prior to calling me he had actually already paid somebody to fix the roof problem where it started leakingHowever, he "had called Insurance Company just in case" and therefore contacted me to make sure he would receive Insurance Company approval for a full roof replacementI explained to the Complainant that there was no need for me to inspect the roof since: AThe problem had been already fixed, and BInsurance Adjuster was already scheduled to come out regardlessI also explained to the Complainant that I would be happy to Meet with Adjuster if the Complainant so requestedI also explained to Complainant that if I went through the procedure of dealing with his Insurance Company, got the approval for roof replacement and in the end did the actual work then there would not be any charges to ComplainantI also explained to him that if my Company did not do work for him then applicable charges for our time and expertise would apply (See my Business Card attached with Minimum Handyman Charge of $175.00)The Complainant assured me that he had no intention to hire anybody else and asked me to be at his residence the following morningHe also told me that the main reason he contacted me was not necessarily the roof replacement since the leak had been fixed already, but rather the fact that I supposingly paid $1,000,to my Customers out of Insurance Claim proceeds as a reward for the opportunity to get the jobI made it very clear to Complainant that: AI had never paid anybody any money like that since it was against the Law for Homeowner to profit from proceeds of Insurance Claim and BThat I would never jeopardize my License or reputation for any jobsThe Complainant suggested that he, being an Accountant would provide me with plenty of referrals if I paid him a referral fee for each one of them in lieu of paying him $1,in cash (Later on he would insist that I hand wrote it in Contract).***Lie Noby ComplainantComplainant asked me to met with Insurance Adjuster at his property for Inspection at am on March 9, (Facts following later on in my Letter will show that this was already a set up by Complainant to simply cheat his Insurance Company out of roof repair monies).I arrived to Complainant home on March 9, at amI normally try to be an hour early since Insurance adjusters have very hectic schedulesTo my surprise the Adjuster was already thereComplainant was unpleasantly surprised to see me so early. I found out that the inspection was actually set for am, and the Complainant misinformed me of the time set with the purpose of cancelling the Contract due to me being late for inspectionI proceeded with communication with AdjusterAdjuster in the end explained both to Complainant and myself that he was paying for full roof replacement as well as interior repairsHe confirmed to Complainant that he had worked with me before and that I would assist the Complainant from hereWhen Adjuster gave the Complainant the Claim Summary and 1st Check for the repairs, he leftComplainant invited me inside to proceed with Contract and accompanying PPW which both Complainant and myself signedAll the PPW was thoroughly explained to Complainant (I have attached the originals of signed Contract, Notice of Right To An Estimate, Homeowner's Authorization for my Company to deal with Insurance Company and do the repairs as well as Notice of Cancellation per Consumer Law of State of Ohio)Complainant was provided with his Copies including the second copy of Notice of Cancellation per Consumer Law.*** Lie Noby ComplainantIn his letter to Revdex.com Complainant wrote: "My insurance company inspected my roof on the 9th of March and issued a check to get the roof replacement because it was damaged by storm and hails"Despite of his set up plan to cheat his Insurance Company out of money and have me come after the adjuster inspection was over, I was indeed present through the course of inspection as agreedAlso, there was no hail damage to Complainant's roofHail does not cause leaksDamage was caused by wind.Complainant endorsed the 1st Insurance check in the amount of $9,and gave it to me as Down Payment per Signed ContractHe also asked me how soon I could obtain the Building Permit and start the repairsI explained to Complainant that per Consumer Law I could not start any work for the rescission period of daysComplainant insisted on me proceeding with Permit PPW immediately regardless and had me add it to the Contract in writingHe also requested additional supporting documentation for shingles as well as the actual shingles Warranty despite of my explanation to him that warranty was issued only upon completion of work.Per Complainant's request I cancelled previous arrangements again, took a trip to Supplier and then delivered more shingle samples, Additional documentation and a blank Warranty to Complainant residence on March 9, 2017. I also texted Complainant with the request to email me a copy of Claim Summary per signed ContractComplainant did not respondOn March 10, after changing my schedule one more time per Complainant's request I went to the City of Pickerington and obtained the PPW necessary for Building Permit.Later on, on March 10, Complainant texted to me that he decided not to pursue with my Company at this timeHe also sent me an email stating the sameHowever, nowhere in his text nor in the email he actually "cancelled" the Contract using the language per Consumer LawConsidering the fact that for all the years in business I had never had an intention of cheating anybody as well as Good Faith I texted the Complainant back that it was not a problem and I would take care of it once back to work on March 15, 2017.***Lie Noby ComplainantIn his letter to Revdex.com Complainant wrote: " I texted him on the 10th of March at 1pm and told him my wife and I had decided not to pursue with his company anymore and we had day business days to cancel and he's suppose to return the check within business day based on his contract"There was no language like that in Complainant's text or emailAs I stated earlier, Complainant never actually cancelled the Contract nor did he talk about days to cancel or days to receive the money backThe fact is, that on March 17, Complainant called me asking me if I had mailed the check back to himI asked him if he had kept the copies of PPWHe said he didI explained to him the business days rule for me to return the money and asked him specifically to read the Notice of Cancellation in regards to his obligations under the signed ContractHe promised he would.By March 21, I had not received my Samples or Supporting Documents including a blank Warranty for shingles, nor had I heard from Complainant to arrange the time for me to pick up the goods at his residence per Notice of CancellationI issued the Invoice for services provided per my explanation to Complainant (Invoice attached), deducted the amount of Invoice from the total of 1st Insurance check signed over to my Company by Complainant, obtained a certified check in the amount of $8,(attached) made payable to Complainant with a notation "Final Payment" and sent it via US Certified Mail (Receipt attached)Complainant received the package on March 22, In my Invoice, as Good Faith I instructed him again to provide my Company with samples and Supporting documentation at his residence per Consumer LawI never heard from Complainant again.On March 26, I received a letter from Revdex.com in regards to and deceiving Complaint against my Company filed by Complainant which I am responding toMy intention prior to this Complaint was not to inforce the Consumer Law and resolve the issue in amicable mannerHowever, Once I received this and deceiving complaint which reflects on my Company reputation I sent an email to Complainant informing him that he had not fulfilled his obligations under Contract signed on March 9, and requested the remainder of 1st Insurance check submitted to my Company per signed Contract along with color selection for new shingles so we could proceed with repairs per Insurance Claim summary (attached)At this point I am pursuing the issue and enforcing the Contract including legal procedures if necessary.DESIRED SETTLEMENT:***The remainder of 1st Insurance check in the amount of $8,submitted to Altimate Maintenance, LLC by Complainant per Contract signed on March 9, Color selection for new shingles provided to Altimate Maintenance, LLC in order to proceed with repairs.Should you have any questions or need any additional information from me please, do not hesitate to contact meThank you.-- Oleg K***Altimate Maintenance, LLC*** *** ***Columbus, OH 43240Phone: ###-###-####Fax: ###-###-####