ALTITUDE APARTMENTS

I am writing to clarify about the contract requestedI got an estimate from Candor about the custom showers and had a witnessed verbal contract with respect to the glass shower doorI also have his invoice for finished work.After reading the statement made by Terrance it is apparent that he was aware of this requirement of the job and did make some measurements, incorrectly, to adjust the opening as required.Please elaborate on what documents you would like to add to the file.Best, [redacted] ***

I was hired by [redacted] to custom tile her showersWhen I first started tiling she had a 2Xfor a curb, which you can not tile over a 2X4, the thinset wont bond with the woodI replaced the 2Xwith a standard height curbShe had said that her doors needed to fit and the measurements were thereI gave the thickness of the tile and Wedi backer board along with the approxthickness of the thinset (1/8") to her carpenter so he would know how high to cut the openingI even went a step further and helped him mark the height to cut with a laser levelThe carpenter cut along the line that was marked but then decided to lower it and actually make the opening 1/2" lower than what I had markedI did not see the carpenter after thatI tiled the shower and finished on Nov 14/After weeks and still no payment for materials and labour, I received a text saying that the pre-bought shower doors would not fit and asking me what should be doneI said that custom doors would need to be measured and installed to make it workI went and measured for custom doors and after I was finished I asked her when I was to expect payment for the tile installationHer response was we should figure out how much is to be deducted for the shower doors not fitting and it was my faultI disagreed with her and said it was not my responsibility to make sure her doors fit, it was her carpenters seeing how he was the one to reconstruct the openingIt was also her responsibility as the general contractor to make sure her carpenter had cut the opening to the proper sizeHad the carpenter cut the opening at the height marked on the wall, the opening would have been high enoughI gave her a deal out of the kindness of my heart to help her out, not because I took responsibility for the situationMy deal was that I would order her custom glass and hardware at the same price I would get it for and install it for free, waiving my design/drawing and install feeIt was a saving of over $and she refused it I put a lien on her house/property on Monday Dec 5/for non payment of the invoiceThat evening I received a text from her saying that she wants me to pay for her glass/hardware and she was going to get someone else to install it, I refused to pay and took my offer off of the table to do her glass workI explained to her that we would go to court over it and that this wasn't small claims because it was over $10,On Wednesday she got me to come to her house to pick up the check but when she went to give it to me it wasn't for the full amountI refused to take it because I knew it was her way of getting out of going to court but instead, going to small claims mediationI would rater go to court and make her pay the full sum plus my lawyer bill [redacted] I was hired to install backer board and tile, not to re-frame shower openingsThere was no charge for any re-construction on her final invoice because it was not me who did it.I have all conversations via text and email saved if you would like to review them.Thank you!

Hi, I am the Assistant Property Manager at Altitude Apartments in Malden, Ma responding to a complaint filed against Altitude by *** ***. Ms*** and her boyfriend *** came into the leasing office 6/22/to tour an apartment with one of our leasing agents ***.
They toured an apartment, liked it and started the application process with ***, providing a $non-refundable holding deposit as required per our policy. I have attached a copy of the rental criteria for Altitude Apartments. In this rental criteria, it explains the application process of hours as well as our procedures with holding depositsIf a prospective tenant plans to move within days of the application we ask for $holding deposit, that is refundable only if they change their mind before hours. It is non-refundable if they change their minds after hours. We ask for a $holding deposit, like we did with Ms***, when they are unsure of the move in date or if it would be a move in date days or more from the application process. This deposit is non-refundable regardless of the hour process as we are holding an apartment for a longer period of time off the market. Ms*** and her boyfriend *** had both signed this criteria. Throughout the leasing application process, Ms*** had been solely communicating with *** and did not seem to have any problems with *** or her professional demeanor until she had been informed that we were keeping her $holding deposit. On 7/17/Ms*** informed *** that they had changed their minds and did not want to move forward with the apartment anymore It was at this time that I became involved when *** informed me that one of her prospects was upset and wanted to speak with management regarding the holding deposit. I called Ms*** and spoke with her on 7/18/2017. I tried to help Ms*** understand why we had been keeping the holding deposit and outlined rules taken from our rental criteria in which she signed and at that point she had asked to meet in person so that she may see the form in which she signed. She also informed me that she might actually just take the apartment after all and asked if I could tour the unit again and possibly have the lease documents ready. I was glad to do so and help her in any way I could. We met that same day and she was quite upset but very nice. I tried to help her understand the policy and apologized on behalf of Altitude if the presentation of our policies had been unclear in explanation to her as I showed her where she and her boyfriend had signed on the criteria. We began discussing her situation as she was still up in the air regarding taking the apartment. Her landlord had told them she was selling the house and they needed to be out. After a bit, the landlord had changed her mind and told Ms*** and her boyfriend *** that they could now stay. This left them both in a predicament. Ms*** was torn as she had not been really sure if she wanted to move the entire time but now that she knew she didn’t have to this made it difficult for her to come up with a decision. We had a pleasant conversation in my office regarding her moving or staying, and I had the lease all ready for her to sign as she had asked me to do. I talked her through reasons to stay where she was and reasons why Altitude would still be a great transition for her. I realized how difficult of a decision it was for her as it is with lots of people. It is very common when leasing apartments. I told her to let me know what she wanted to do as she was going to go back home to speak about it with ***. She left the office with a better understanding of what happened with her holding deposit and was possibly going to still move in. The $would have been used towards her first month’s rent however, I did not hear from her again. I feel bad that Ms*** lost the $holding deposit, however it was clearly illustrated in the rental criteria that is was in fact non-refundable. We thank you for the opportunity to respond to this complaint and wish Ms*** the best and are sorry that she was left unhappy but I know personally I tried the best I could to put her at ease and help her. Thanks again,*** *** ***Assistant Property ManagerALTITUDE APARTMENTS*** *** ***Assistant Property ManagerMetropolitan Properties of America, Inc.*** *** ***
*** *** ***

I am writing to clarify about the contract requested. I got an estimate from Candor about the custom showers and had a witnessed verbal contract with respect to the glass shower door. I also have his invoice for finished work.After reading the statement made by Terrance it is apparent that he was aware of this requirement of the job and did make some measurements, incorrectly, to adjust the opening as required.Please elaborate on what documents you would like to add to the file.Best,[redacted]

I was hired by [redacted] to custom tile her 3 showers. When I first started tiling she had a 2X4 for a curb, which you can not tile over a 2X4, the thinset wont bond with the wood. I replaced the 2X4 with a standard height curb. She had said that her doors needed to...

fit and the measurements were there. I gave the thickness of the tile and Wedi backer board along with the approx. thickness of the thinset (1/8") to her carpenter so he would know how high to cut the opening. I even went a step further and helped him mark the height to cut with a laser level. The carpenter cut along the line that was marked but then decided to lower it and actually make the opening 1/2" lower than what I had marked. I did not see the carpenter after that. I tiled the shower and finished on Nov 14/16. After 2 weeks and still no payment for materials and labour, I received a text saying that the pre-bought shower doors would not fit and asking me what should be done. I said that custom doors would need to be measured and installed to make it work. I went and measured for custom doors and after I was finished I asked her when I was to expect payment for the tile installation. Her response was we should figure out how much is to be deducted for the shower doors not fitting and it was my fault. I disagreed with her and said it was not my responsibility to make sure her doors fit, it was her carpenters seeing how he was the one to reconstruct the opening. It was also her responsibility as the general contractor to make sure her carpenter had cut the opening to the proper size. Had the carpenter cut the opening at the height marked on the wall, the opening would have been high enough. I gave her a deal out of the kindness of my heart to help her out, not because I took responsibility for the situation. My deal was that I would order her custom glass and hardware at the same price I would get it for and install it for free, waiving my design/drawing and install fee. It was a saving of over $1000 and she refused it.  I put a lien on her house/property on Monday Dec 5/16 for non payment of the invoice. That evening I received a text from her saying that she wants me to pay for her glass/hardware and she was going to get someone else to install it, I refused to pay and took my offer off of the table to do her glass work. I explained to her that we would go to court over it and that this wasn't small claims because it was over $10,000. On Wednesday she got me to come to her house to pick up the check but when she went to give it to me it wasn't for the full amount. I refused to take it because I knew it was her way of getting out of going to court but instead, going to small claims mediation. I would rater go to court and make her pay the full sum plus my lawyer bill. [redacted] I was hired to install backer board and tile, not to re-frame shower openings. There was no charge for any re-construction on her final invoice because it was not me who did it.I have all conversations via text and email saved if you would like to review them.Thank you!