Altitude Tickets

Complaint: [redacted] I am rejecting this response because:The business has already received payment in full, therefor they cannot be the victim of fraudIn addition, the terms and conditions of their website clearly state "All sales are final"If they were to cancel my order, they would be in violation of said terms and conditions and could be subject to lawsuits in this instance and and future instance where a customer may want to cancel an order by their own wishes Sincerely, [redacted]

The customer is correct that our fraud prevention team has requested a signed receipt and additional documentation as part of our account verification and fraud prevention policyThat additional documentation includes: 1) A photocopy of the back of their credit card - obscuring all but the last digits of the card number if that number is visible on the back of that card, and also obscuring the cvv code 2) A photocopy of their picture ID with the picture, name, and signature clearly legibleAll other sensitive information on that ID can be obscuredIf the customer wants to receive the tickets, we will insist on receiving this documentationIf the customer prefers not to provide this documentation, we are perfectly willing to cancel their order and issue a full & complete refund upon requestIf the customer refuses to provide the requested documentation by December 7, the week deadline expressed by our fraud prevention specialist when he last contacted us, the order will be automatically cancelled and fully refundedIf the customer has any additional questions, concerns or feedback, we are happy to speak with him directlyHe can contact us again at [redacted] @altitudetickets.com, or by phone at ###-###-####

Complaint: ***
I am rejecting this response because:My story has not changed once, because it is the truth. I am attaching two files. One is so you can read the entire initial email I sent Altitude Tickets to explain the problem and request a refund. The second just shows you it was sent to Altitude Tickets. It clearly states that I did indeed get a hold of *** ***, but only around hours after my phone calls and emails to *** ***, around 1pm as I have stated all along. They are saying my story has changed and I never mentioned to them that I did speak to someone at *** ***, and this clearly shows they are lying. They have refused to address these serious problems that they are responsible for, ones that made it so I had zero access to my tickets, and they all four went to waste. I feel strongly they are hiding behind their "absolutely no refund" policy, abusing it, and it is allowing them to shirk responsibility for not having any way for customers to contact them. If they are going to agree with bands not to distribute tickets until the day before the show, they should absolutely be required to have people staffing their customer service points of contact, email and phone, and same with *** ***, the system they use to distribute their tickets.
Sincerely,
*** ***

Please note that the customer's story has changed with every telling, and at no point during our correspondence prior to this complaint did she indicate that she had successfully contacted anyone at *** ***, who then instructed her to contact Altitude TicketsTo the contrary, she has indicated
multiple times that she was never able to connect with *** customer service and has inferred that this lack of assistance is one of the reasons she should be entitled to a refundRegardless of which, our answer remains the sameNotice of the delivery restriction was posted on our website prior to the on-sale, remained posted at the time of the purchase, and continued to be available through the day of the eventAs a last resort, the customer could have taken her order information to a customer service agent the venue box office, who would have been able to review and verify her order information, and print her tickets there at the venueOur standard no refund policy is posted on our website, and is agreed to as part of the terms and conditions of sale for every purchase Thank you, Altitude Tickets Customer Service

The customer is correct that our fraud prevention team has requested a signed receipt and additional documentation as part of our account verification and fraud prevention policy. That additional documentation includes:             1)...

A photocopy of the back of their credit card - obscuring all but the last 4 digits of the card number if that number is visible on the back of that card, and also obscuring the cvv code.             2) A photocopy of their picture ID with the picture, name, and signature clearly legible. All other sensitive information on that ID can be obscured. If the customer wants to receive the tickets, we will insist on receiving this documentation. If the customer prefers not to provide this documentation, we are perfectly willing to cancel their order and issue a full & complete refund upon request. If the customer refuses to provide the requested documentation by December 7, the 2 week deadline expressed by our fraud prevention specialist when he last contacted us, the order will be automatically cancelled and fully refunded. If the customer has any additional questions, concerns or feedback, we are happy to speak with him directly. He can contact us again at [redacted]@altitudetickets.com, or by phone at ###-###-####.

Complaint: [redacted]
I am rejecting this response because: I was never notified of any changes. We would not have attended the event had we known. In addition. the company should know that their support staff is hostile and rude. Had they had a kind response and apologized it would have gone a long way to resolve the issue. It is false advertising and I feel it is a bait-and-switch to offer a well known singer as the opening act just to switch to a low quality band with a significantly lower value.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The business has already received payment in full, therefor they cannot be the victim of fraud. In addition, the terms and conditions of their website clearly state "All sales are final". If they were to cancel my order, they would be in violation of said terms and conditions and could be subject to lawsuits in this instance and and future instance where a customer may want to cancel an order by their own wishes. 
Sincerely,
[redacted]

RPM Parking, the company which manages the parking lots at the Pepsi Center venue, reserves the right to change the price of parking on event days without notice. In the event that the price goes up, customers who have purchased parking in advance will not be charged any additional amount. In the...

event that they lower the price, they do not offer refunds.

Concerning the [redacted] concert which occurred on 05/25/2016 at the Paramount Theatre in Denver, CO., we received the following statement when we forwarded the customer's inquiry to the event manager:"No refund.  [redacted] was a support that did change, and was never the main ticket artist....

 Once we received a new support, we posted that online.  Unfortunately, as only support, there are no refunds. "We informed the customer of this reply and confirmed that the standard no refund policy, as part of the terms and conditions of sale, which the customer agreed to during their purchase, remained in effect. I have copy/pasted those terms of sale below. It is worth noting, these terms are listed behind a link during the purchase process. However, the customer must actively click on a checkbox to confirm that they agree to be bound by these terms in order to complete a purchase.Terms & ConditionsTHIS TICKET IS SOLD SUBJECT TO THE FOLLOWING TERMS. BY ACCEPTING THIS TICKET, YOU AGREE TO THE FOLLOWING: This ticket is a revocable license and management reserves the right to refuse admission to, or eject any person whose conduct is deemed unbecoming. Holder assumes all risks and danger incidental to the event for which the ticket is issued, whether occurring prior to, during, or after the event. Holder acknowledges that the event may be broadcast or otherwise publicized, and hereby grants permission to utilize holder’s image or likeness in connection with any live or recorded transmission or reproduction of such event. This ticket cannot be replaced if lost, stolen, or destroyed, and is valid only for the event and seat for which it is issued. It is unlawful to reproduce this ticket in any form. Unlawful resale or attempted resale is grounds for seizure and cancellation without compensation. In the event of a cancellation or rescheduling of the applicable event, management shall not be required to issue a refund provided that you are given the right to attend a rescheduled performance of the same event or to exchange this ticket for a ticket comparable in price and location, to another similar event as designated by management except as otherwise provided by law. In the absence of any cancellation or rescheduling, there are no refunds or exchanges.PRICING AND OTHER ERRORS. If the amount that you pay for a Right is obviously incorrect, regardless of whether it is an error in a price posted on this website or otherwise communicated to you, or you are able to order Rights before their scheduled on-sale date, then we reserve the right, at our sole discretion, to cancel your order and refund to you the amount that you paid. This policy will apply regardless of how the error occurred.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

To our knowledge, this inquiry has been resolved to customer's satisfaction.The hold was released, and the tickets were delivered to the customer.

Complaint: [redacted]I am rejecting this response because:
Per the Pepsi Center parking information http://www.pepsicenter.com/fan-guide/parkingdirections/parking-directions/ the most that can be charged for this type of event is $20. Therefore there was no risk to this company of losing any money if the vender chose increase the price because they couldn't have made it higher then was already being charged. So there was no benefit to the consumer only the opportunity for them to make more money. It is a reasonable assumption that if you pre buy the parking you should pay less then buying it the day of the event which is what they are exploiting. This is NOT a good business practice and I was not the only person complaining. When I spoke to the lot attendant and asked him why the prices where so different he told me that several people had the same problem and he believed that we were all being ripped off.
Sincerely,[redacted]