In regards to Mr [redacted] dilemma on his Dodge Dakota his warranty is voided ,due to ; imprudent operation to vehicleCustomer was advised to have Fuel Injectors repaired ASAP when the first engine was installed (November 01, 2013) to prevent further engine complicationsAround the middle days of November, customer brought back the vehicle, and the engine was no longer workingI, Raul, personally told him this was caused by the fuel injectors not being repairedMr [redacted] was acting very outraged and I decided to just replace it with another new engine just to give him customer satisfaction This time I made sure to have everything in writing in regards to having his Fuel injectors REPAIRED because without them being repaired it will keep causing any engine to go badThe Invoice be signed and agreed upon stated that Fuel Injectors needed to be repaired by November 29, By the early dates of September 2014, customer is having issues with engine and was recommended new engine by another repair facilityMr [redacted] brought in receipts of diagnose of vehicle plus Fuel Injectors being FLUSHED on date of January 1, First of all, Fuel Injectors being flushed is a cleaning that will only temporary fix the dilemmaSecond, customer did that cleaning past the cut off date of November 29, 2013, which is almost months laterDue to that, this engine is no longer under warranty and our responsibility
[redacted] : I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI brought my car in to have a rebuilt engine installedWhen I went to pick up the car, I was told there is a small transmission leakI said it didn't have any leaks when I brought it in cause I specifically checked when I bought the car [redacted] told me well maybe we didn't get the front seal correct When the engine is installed it buts up to the front seal of the transmissionHe is clearly at faultHe admitted it I brought it in three times to have him fix itIt was very inconvenientThe third time I got it back, there was a huge puddle of transmission fluid under the car Transmission fluid poured out just as fast as it was poured in I called him and said u destroyed the transmissionIt's slipping like crazy and I expect him to pay for it When I had the new transmission installed, I was notified by the mechanic the a new radiator needed to be installed because when they put the engine in remarkable engines put a hole in the radiator on the side that faces the engine They also had to replace an engine mount cause one of them was cracked Which brings me back to remarkable engines could not get the check engine light off [redacted] from remarkable engines sent it to an electrical specialist that was going to fix it cause it was electricalIt wasn't and cost me over $So I took it to my mechanic at [redacted] and when he pulled it into the bay, a bolt dropped from under neath the carHe said I think that's an engine mount boltHe checked and found out two engine mount bolts were missingI called [redacted] from remarkable engines right away and told himThey were told of this Not only did the engine mount bolts help destroy the transmission, but so did the leak from the transmission that was worse than when I brought it back the first timeAnd they knew the leak was worse and still returned it And I recorded my conversation w [redacted] in regards to the transmission And as far as ***, there were no threats but anyone dealing w this company, would clearly be extremely upset and their lucky to still be in business.Oh and to add to this, when I took it to my mechanic, he did manage to get the check engine light off so I can pass emissionsHe did this by performing a crankshaft relearn procedureIt took minutes and anyone who deals w engines should know of this The [redacted] manual says that any major repair like this needs this procedure performed otherwise it can throw codes off Therefore remarkable engines owes my for the electrical specialist as well Regards, [redacted] ***
In regards to Mr [redacted] dilemma on his Dodge Dakota his warranty is voided ,due to ; imprudent operation to vehicleCustomer was advised to have Fuel Injectors repaired ASAP when the first engine was installed (November 01, 2013) to prevent further engine complicationsAround the middle days of November, customer brought back the vehicle, and the engine was no longer workingI, Raul, personally told him this was caused by the fuel injectors not being repairedMr [redacted] was acting very outraged and I decided to just replace it with another new engine just to give him customer satisfaction This time I made sure to have everything in writing in regards to having his Fuel injectors REPAIRED because without them being repaired it will keep causing any engine to go badThe Invoice be signed and agreed upon stated that Fuel Injectors needed to be repaired by November 29, By the early dates of September 2014, customer is having issues with engine and was recommended new engine by another repair facilityMr [redacted] brought in receipts of diagnose of vehicle plus Fuel Injectors being FLUSHED on date of January 1, First of all, Fuel Injectors being flushed is a cleaning that will only temporary fix the dilemmaSecond, customer did that cleaning past the cut off date of November 29, 2013, which is almost months laterDue to that, this engine is no longer under warranty and our responsibility
[redacted] : I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI brought my car in to have a rebuilt engine installedWhen I went to pick up the car, I was told there is a small transmission leakI said it didn't have any leaks when I brought it in cause I specifically checked when I bought the car [redacted] told me well maybe we didn't get the front seal correct When the engine is installed it buts up to the front seal of the transmissionHe is clearly at faultHe admitted it I brought it in three times to have him fix itIt was very inconvenientThe third time I got it back, there was a huge puddle of transmission fluid under the car Transmission fluid poured out just as fast as it was poured in I called him and said u destroyed the transmissionIt's slipping like crazy and I expect him to pay for it When I had the new transmission installed, I was notified by the mechanic the a new radiator needed to be installed because when they put the engine in remarkable engines put a hole in the radiator on the side that faces the engine They also had to replace an engine mount cause one of them was cracked Which brings me back to remarkable engines could not get the check engine light off [redacted] from remarkable engines sent it to an electrical specialist that was going to fix it cause it was electricalIt wasn't and cost me over $So I took it to my mechanic at [redacted] and when he pulled it into the bay, a bolt dropped from under neath the carHe said I think that's an engine mount boltHe checked and found out two engine mount bolts were missingI called [redacted] from remarkable engines right away and told himThey were told of this Not only did the engine mount bolts help destroy the transmission, but so did the leak from the transmission that was worse than when I brought it back the first timeAnd they knew the leak was worse and still returned it And I recorded my conversation w [redacted] in regards to the transmission And as far as ***, there were no threats but anyone dealing w this company, would clearly be extremely upset and their lucky to still be in business.Oh and to add to this, when I took it to my mechanic, he did manage to get the check engine light off so I can pass emissionsHe did this by performing a crankshaft relearn procedureIt took minutes and anyone who deals w engines should know of this The [redacted] manual says that any major repair like this needs this procedure performed otherwise it can throw codes off Therefore remarkable engines owes my for the electrical specialist as well Regards, [redacted] ***