Alto Forno

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

I am responding to a letter we just received regarding a guest complaint. We spoke with the guest, [redacted], regarding the incident in question and it seems to be a misunderstanding. The manager who was responsible for the interactions that evening is no longer with the company. When I...

spoke with [redacted], I was able to rectify the situation and credit her back the full amount of her order. She said that she will call to cancel the complaint and will be back to dine with us soon. Please let me know if you have any further questions. I would also like to note that we own three businesses and have never had a complaint filed before.[redacted]Owner/Operations Pellana Steakhouse[redacted] [redacted]