Alton Lane

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] It has been three months since I have ordered my pants and they are no where in sight I was offered a credit of $for a future purchase which was twice put into my account and then immediately withdrawn The person I was working with in customer service is no longer responding the my emails Going back in for an appointment would cost me more of my time and then I would have to wait another two to three months, at least, to see if the pants and shirts fit It is completely unreasonable for me to have to wait six months for a pair of pants and two shirts to fit me correctly In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Because each one of our garments is custom made specifically for you, we cannot offer full refundsHowever, we are 100% committed to working with you until you are fully satisfied.If you are willing and able, I would invite you into our showroom to have you shirt modified by our tailor Once this has been done we will update all of your existing measurements so all of your garments come back with the same fit.We look forward to working with you to resolve any issues your facing with you order

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [redacted] 's fallacious response suggests that the delivered custom suit and shirt were made for [redacted] ***, which is not true They presented a suit and shirt that were undeniably way too small and couldn't possibly be altered to fit properly [redacted] provided you with a document from [redacted] that states they would try and get the product within range of fitting with alterations, not the perfect fit that was promised by Alton Lane and echoed in [redacted] 's responseFurthermore, the shirt was not the fabric nor the color that was selected on October ***, [redacted] stated that Alton Lane is unable to offer a full refund "because each fabric is specifically ordered for the individual customer...all garments are manufactured according to each customer's individual measurements" Alton Lane's website and representatives' claim to enlisted the highest technology, craftsmen, and tailors to construct their products with utmost care and precision, but if that were true they wouldn't have delivered the wrong-ill fitted products [redacted] 's repeated claim that these garments need only minor alterations is dishonestThe serious nature of Alton Lane's failure to honor their promises is why American Express is still investigating the claim [redacted] is incorrect that American Express has closed the disputeAs of this afternoon the dispute is still under review See attached supporting document It is appalling that a company that prides itself on customer satisfaction would continue to transgress It is time for Alton Lane to do what is right and provide a full refund