March 21, [redacted] Revdex.com [redacted] ***RE: Complaint [redacted] Dear Ms [redacted] :In response to the above mentioned complaintOur company transported the customer’s son via ambulance from one hospital to another within the same health systemThe requesting hospital provided the customers’ insurance and billing informationOur Paramedic confirmed the information with the mother at the time of serviceTwo invoices, days apart, were mailed to the address listed in the hospital record and confirmed by the motherThe Postal Service returned both pieces of mail indicating “unable to forward insufficient address”Each time the mail returned our staff searched the health system records for an updated addressPlease note both invoices were mailed to the address that is listed in the customer information section of your complaint.The account was subsequently assigned to a collection agencyThe collection agency called the customer on December 15, The collection agency left a voice message concerning the account at that timeThey did not receive a return callThe customer did call the collection agency and our office on March 2, extremely upset that the delinquent account appeared on his credit historyHe was uncooperative and hung up on both the collection agency and our staff.On March 2017, the customer called the collection agency to pay the account in fullHe also requested the collection agency fax a letter to his financial lender indicating his account was paid in fullThe collection agency faxed the letter to his lender that same dayThe collection agency also proceeded to remove the delinquent account from the customer’s credit history.I hope this satisfies the information surrounding this complaintShould you have questions please feel free to call me.Best Regards, Gary W [redacted] Executive Director
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I did in fact call the collection agency on March 2nd upset. I did not hang up on any staff and I do not appreciate the company lying on record. The call is recorded so you can review this at your leisure. The AMED company has a very inconsistent practice as I previously stated where they do not routinely call a consumer prior to sending them to collections. If it is fairly obvious that they have the wrong address they should use a second method of contact. We reviewed out phone records with Verizon and confirmed there was never a call or voicemail generated. This company is very unprofessional and apparently generated false reports to try and diminish the importance of the issue with their inconsistent policies which may be damaging to their consumer. Also if we are going to be petty during transport this ambulance could not even locate my son en route when asked for further information. While I was waiting in the children's Ed I was informed by their staff we don't keep track of patients in each ambulance and that I would have to wait for him to arrive. Again this company is very unprofessional and refuses to own up to their mistakes and make appropriate changes.
Regards,[redacted]
March 21, 2017 [redacted]Revdex.com[redacted]RE: Complaint [redacted]Dear Ms. [redacted]:In response to the above mentioned complaint. Our company transported the customer’s son via ambulance from one hospital to another within the same health system. The...
requesting hospital provided the customers’ insurance and billing information. Our Paramedic confirmed the information with the mother at the time of service. Two invoices, 30 days apart, were mailed to the address listed in the hospital record and confirmed by the mother. The Postal Service returned both pieces of mail indicating “unable to forward insufficient address”. Each time the mail returned our staff searched the health system records for an updated address. Please note both invoices were mailed to the address that is listed in the customer information section of your complaint.The account was subsequently assigned to a collection agency. The collection agency called the customer on December 15, 2016. The collection agency left a voice message concerning the account at that time. They did not receive a return call. The customer did call the collection agency and our office on March 2, 2017 extremely upset that the delinquent account appeared on his credit history. He was uncooperative and hung up on both the collection agency and our staff.On March 3 2017, the customer called the collection agency to pay the account in full. He also requested the collection agency fax a letter to his financial lender indicating his account was paid in full. The collection agency faxed the letter to his lender that same day. The collection agency also proceeded to remove the delinquent account from the customer’s credit history.I hope this satisfies the information surrounding this complaint. Should you have questions please feel free to call me.Best Regards, Gary W[redacted]Executive Director
March 21, [redacted] Revdex.com [redacted] ***RE: Complaint [redacted] Dear Ms [redacted] :In response to the above mentioned complaintOur company transported the customer’s son via ambulance from one hospital to another within the same health systemThe requesting hospital provided the customers’ insurance and billing informationOur Paramedic confirmed the information with the mother at the time of serviceTwo invoices, days apart, were mailed to the address listed in the hospital record and confirmed by the motherThe Postal Service returned both pieces of mail indicating “unable to forward insufficient address”Each time the mail returned our staff searched the health system records for an updated addressPlease note both invoices were mailed to the address that is listed in the customer information section of your complaint.The account was subsequently assigned to a collection agencyThe collection agency called the customer on December 15, The collection agency left a voice message concerning the account at that timeThey did not receive a return callThe customer did call the collection agency and our office on March 2, extremely upset that the delinquent account appeared on his credit historyHe was uncooperative and hung up on both the collection agency and our staff.On March 2017, the customer called the collection agency to pay the account in fullHe also requested the collection agency fax a letter to his financial lender indicating his account was paid in fullThe collection agency faxed the letter to his lender that same dayThe collection agency also proceeded to remove the delinquent account from the customer’s credit history.I hope this satisfies the information surrounding this complaintShould you have questions please feel free to call me.Best Regards, Gary W [redacted] Executive Director
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I did in fact call the collection agency on March 2nd upset. I did not hang up on any staff and I do not appreciate the company lying on record. The call is recorded so you can review this at your leisure. The AMED company has a very inconsistent practice as I previously stated where they do not routinely call a consumer prior to sending them to collections. If it is fairly obvious that they have the wrong address they should use a second method of contact. We reviewed out phone records with Verizon and confirmed there was never a call or voicemail generated. This company is very unprofessional and apparently generated false reports to try and diminish the importance of the issue with their inconsistent policies which may be damaging to their consumer. Also if we are going to be petty during transport this ambulance could not even locate my son en route when asked for further information. While I was waiting in the children's Ed I was informed by their staff we don't keep track of patients in each ambulance and that I would have to wait for him to arrive. Again this company is very unprofessional and refuses to own up to their mistakes and make appropriate changes.
Regards,[redacted]
March 21, 2017 [redacted]Revdex.com[redacted]RE: Complaint [redacted]Dear Ms. [redacted]:In response to the above mentioned complaint. Our company transported the customer’s son via ambulance from one hospital to another within the same health system. The...
requesting hospital provided the customers’ insurance and billing information. Our Paramedic confirmed the information with the mother at the time of service. Two invoices, 30 days apart, were mailed to the address listed in the hospital record and confirmed by the mother. The Postal Service returned both pieces of mail indicating “unable to forward insufficient address”. Each time the mail returned our staff searched the health system records for an updated address. Please note both invoices were mailed to the address that is listed in the customer information section of your complaint.The account was subsequently assigned to a collection agency. The collection agency called the customer on December 15, 2016. The collection agency left a voice message concerning the account at that time. They did not receive a return call. The customer did call the collection agency and our office on March 2, 2017 extremely upset that the delinquent account appeared on his credit history. He was uncooperative and hung up on both the collection agency and our staff.On March 3 2017, the customer called the collection agency to pay the account in full. He also requested the collection agency fax a letter to his financial lender indicating his account was paid in full. The collection agency faxed the letter to his lender that same day. The collection agency also proceeded to remove the delinquent account from the customer’s credit history.I hope this satisfies the information surrounding this complaint. Should you have questions please feel free to call me.Best Regards, Gary W[redacted]Executive Director