Crystal Pure of Altoona strives on customer satisfaction. For 25 years we have taken great strides to provide the best quality product and service without a single complaint. To address the comment regarding bottle sterilization, if any bottles... come back in to the shop covered in mud or heavy debris/dust, in this case covered in dog hair, we would use the shop hose to prewash the bottles. At that point, they would be run through our state approved bottle sterilizer. The bottles had such a strong odor when they were picked up by our delivery guy that the entire van smelled immensely of dog by the time they reached the shop. Our delivery guy brought the bottles in and questioned what to do with them because the bottles were in such undesirable condition. The lids of the bottles (caps) were removed and pet hair was all through the inside and stuck to the outside of the bottles. The shape in which the bottles were returned was unacceptable for normal wear and tear and could not in good conscience be put back into circulation. As a result, the bottles had to be discarded and deposit fees were assessed for the 10 new bottles delivered that day. In our day to day routine, caps are to be removed by our employees to prevent any contamination and replaced with new ones through the plant process. Thank you for allowing me to respond to this issue.Sincerely,Timothy [redacted]
Crystal Pure of Altoona strives on customer satisfaction. For 25 years we have taken great strides to provide the best quality product and service without a single complaint. To address the comment regarding bottle sterilization, if any bottles... come back in to the shop covered in mud or heavy debris/dust, in this case covered in dog hair, we would use the shop hose to prewash the bottles. At that point, they would be run through our state approved bottle sterilizer. The bottles had such a strong odor when they were picked up by our delivery guy that the entire van smelled immensely of dog by the time they reached the shop. Our delivery guy brought the bottles in and questioned what to do with them because the bottles were in such undesirable condition. The lids of the bottles (caps) were removed and pet hair was all through the inside and stuck to the outside of the bottles. The shape in which the bottles were returned was unacceptable for normal wear and tear and could not in good conscience be put back into circulation. As a result, the bottles had to be discarded and deposit fees were assessed for the 10 new bottles delivered that day. In our day to day routine, caps are to be removed by our employees to prevent any contamination and replaced with new ones through the plant process. Thank you for allowing me to respond to this issue.Sincerely,Timothy [redacted]