Altru Health Systems Business Center

Initial Business Response / [redacted] (1000, 8, 2015/10/08) */ I asked staff and management in the Truyu department to review this instance and the result is that the charge has been removed from this accountThe staff that gave the incorrect information is no longer employed at Altru but that doesn't excuse the fact that incorrect information was provided to this customerI called [redacted] on 10/2/at 12:and left a message for her to call so I could apologize to her but did not get a call back Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/10/10) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 8, 2015/10/08) */
I asked staff and management in the Truyu department to review this instance and the result is that the charge has been removed from this account. The staff that gave the incorrect information is no longer employed at Altru but that doesn't...

excuse the fact that incorrect information was provided to this customer. I called [redacted] on 10/2/15 at 12:57 and left a message for her to call so I could apologize to her but did not get a call back.
Initial Consumer Rebuttal /* (2000, 10, 2015/10/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)