Altruistic A/C & Heating

We've done work for Ms. [redacted] 's ex-husband but never came in contact with Ms. [redacted] until we serviced the home, and even then all business was handled by her ex-husband. When she first approached me, I directed her to speak with her husband on the matter. As it is my company policy to not... provide information to third parties regardless of their relationship with the individuals that contract Altruistic AC & Heating, LLC. Respect and privacy, even when in regard to HVAC services, is important to us. It is not our place to provide a third party who was not the original client with information regarding the services provided and the amounts that were paid for those services without the client's express written consent as we do not know what type of dispute it will fuel between the two parties, especially considering, as we understand it, that our client and Ms. [redacted] were going through a divorce at that time. Customer satisfaction is important to us and our company, and in order to ensure customer satisfaction, we must stand by those basic principles and guidelines that we choose to live by and instill in not only the individuals that work for us but in the heart of the company as well. That means honoring our clients' trust, integrity, and honesty. Altruistic AC & Heating has nothing to hide as Ms. [redacted] asserts, but she continues to refuse to go through the proper channels to obtain the information she seeks. We stand by our company policies because they have ensured the growth and success of the company since the day we went into business, but Ms. [redacted] is simply trying to bully us into providing information that is protected by our company's privacy policies.

We've done work for Ms. [redacted]'s ex-husband but never came in contact with Ms. [redacted] until we serviced the home, and even then all business was handled by her ex-husband. When she first approached me, I directed her to speak with her husband on the matter. As it is my company policy to not...

provide information to third parties regardless of their relationship with the individuals that contract Altruistic AC & Heating, LLC. Respect and privacy, even when in regard to HVAC services, is important to us. It is not our place to provide a third party who was not the original client with information regarding the services provided and the amounts that were paid for those services without the client's express written consent as we do not know what type of dispute it will fuel between the two parties, especially considering, as we understand it, that our client and Ms. [redacted] were going through a divorce at that time.    Customer satisfaction is important to us and our company, and in order to ensure customer satisfaction, we must stand by those basic principles and guidelines that we choose to live by and instill in not only the individuals that work for us but in the heart of the company as well. That means honoring our clients' trust, integrity, and honesty.    Altruistic AC & Heating has nothing to hide as Ms. [redacted] asserts, but she continues to refuse to go through the proper channels to obtain the information she seeks. We stand by our company policies because they have ensured the growth and success of the company since the day we went into business, but Ms. [redacted] is simply trying to bully us into providing information that is protected by our company's privacy policies.