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Alum Financial

151 Kalmas Drive Suite c-250, Costa Mesa, California, United States, 92626

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Reviews Debt Consolidation Services Alum Financial

Alum Financial Reviews (%countItem)

Gary Smith
Although my wife chose not to go this route this company was very professional and had wonderful customer service. An initial payment was quickly and efficiently reimbursed. Nothing but good to say about their customer reps and support.

They didn't tell me the information I needed. I gave them access to my student loan account and have made so far $450 in payments. They said they would help me pay my student loans. I am still at the balance in debt I have seen before the first payment to this company. This is a scam.

+1

Alum Financial contacted me while I was driving and offered me a great student repayment program. I moved forward with the program thinking this would be a great solution. However, after arriving home, I found out I didn't qualify for the program and the online reviews were extremely terrible. I immediately emailed them to cancel my application.
Over the next day I received multiple texts and emails requiring additional documentation. I returned none of them.
Communication with them was great until I told them to cancel my application. Then crickets. Of course that was until they charged my credit card for $250 yesterday for all the "work" they did. Not sure what work was done on a cancelled account.
Wendy stated they could not refund the $250 because they had already performed "the work". Also, she said my account would be sent to collections for the balance. Strange, I haven't missed a payment yet.
Bottom line: TOTAL SCAM!!! Notice their Revdex.com Rating?
I have disputed the charge and will be taking legal action as well.

I was contacted by Alum Financial on the guise of them offering help with student loan forgiveness. The representative told me if I paid 5 payments on time and in a row, I would be eligible for loan forgiveness. I was misled to believe these payments were going toward my student loan and because of the Navient lawsuit I would be able to get my student loan forgiven.
Recently, I contacted Alum financial because I was about to do my taxes and wanted to know if there were any tax forms since I paid $829 last year. They did respond showing that my loan borrower, Great Lakes, showed no payments on my interest or loans for that matter.
I contacted Alum Financial again requesting an explanation of where my payments went and asking for a refund. This was their response "The payments to Alum Financial is for us to manage your account and continue to assist you with your Federal Student loans. “
I am disabled thus I didn't have to pay any payments to Great Lakes anyway. I feel like I was scammed out of $829. The person that contacted me over the phone from Alumn Finacial led me to believe those payments were going toward my student loans and that my loan would be forgiven after I made those payments. The following is in response to my request for a refund.
"Once the documents and or services described in the signed contract have been competed the client is ineligible for a refund of any payments previously received.”
All of this took place over the phone, thus I am unaware of a signed contract. I don’t want anyone else to fall for this too.

They were very helpful. Alex continued on until the very end and was very courteous, understanding, and most of all, helpful. He made himself available to answer all of my questions and concerns.

Wendy did a great job explaining the program. She answered all of my questions and gave me some really good advice.

For the last three years, I have been dealing with some pretty tough student loans that seem impossible to make go away. Fortunately, Alum Financial has stepped in and helped. I have been using them for a few months now, and I was able to reduce my total amount owed.

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Address: 151 Kalmas Drive Suite c-250, Costa Mesa, California, United States, 92626

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