Complaint: [redacted] I am rejecting this response because:When you click on the page, it asks you if you want to join? Great, I figured if I wasn't satisfied I would let them know and get a refund, is the publicity worth the $40? What they are not telling you is when you get onto the first page, you find your school and when you click onto the page it asks about joining, and I just checked it again with the link below you cannot scroll up or down to read anything, and the only option you have is either to join and find information about your school or not joinI hope you can see the web site in question before they change anything? Sincerely, [redacted] [redacted]
Hi, I am unable to locate any correspondence regarding your account but I'm glad to assist youI will have a new login and password emailed to you shortlyOnce you login with your new password you can change your passwordYou will receive an email very soon Thanks
Hello,Thank you for the email I'm sorry to hear that Mr [redacted] was unable to locate the area where he could cancel his membership or cancel his automatic annual renewal There were in the same area of the "Account Tools" if he were to log into the profile he created I have now removed this membership, canceled the automatic renewal and refunded the most recent charge Thank you,Sylvia
Hi,UPS has been trying multiple times to deliver this package They have left multiple notes with the Mr [redacted] giving him specific instructions on how to obtain his package as they keep trying to deliver it to him and are unable Please see the attached screen shot of the specific details of this shipmentThank you,Sylvia
Complaint: [redacted] I am rejecting this response because:Its a shame I had to go through the Revdex.com to get answers If that's the excuse then you need to verify when exactly will I receive my refund or order? No more broad answers....I need specifics I have no confidence with your responses so far Sincerely, [redacted]
The customer is working with our customer service departmentThe customer created an account on the website and paid for membership with his credit card but was having trouble logging into the siteCustomer service will assist him with log in.Thanks
Hello,Here is the email I just sent to the customer directly from her direct contact, I will copy and paste it here: Thank you for contacting us about the charge I am showing that you purchased an annual upgraded membership on the [redacted] high school alumni site The most recent charge was your annual payment renewal for the next year This type membership with the recurring charge was agreed to at the original time of purchase There has always been the option to change it to manual renewal to stop future payments in the "my profile" area under "Membership renewal type" Please let me know if you have trouble locating this and you'd like me to cancel future charges for you Please let me know if you have any other questions Thank you, Sylvia Customer Service Manager [redacted] @alumniclass.com
Hello,Buyer purchased an upgraded membership Prior to this purchase buyer was responsible to read and agree to our Terms of Use which states: "Our Websites act as a medium for students, alumni, school faculty and staff and other users to come together and share information and content Alumniclass.com is not responsible for posting content, nor does it guarantee that any content will be posted on our WebsitesVirtually all Website content comes from users and members and Alumniclass.com has little control over what content is postedAlumniclass.com does not guarantee the accuracy, inaccuracy, quantity, quality or lack of any information posted to our Websites and assumes no responsibility for sameBy accepting these Terms or Use, you acknowledge and understand that it is the responsibility of users and members to post useful and accurate content on the Websites and that any lack of information is not the responsibility of Alumniclass.com."This statement is posted on the payment page prior to payment as well: "By selecting SUBMIT you confirm that you have read and agree to our Terms of Use and Privacy Policy and authorize your payment method to be charged the selected membership feeYou can cancel your premium membership at any timeMembership fees are non-refundable." Regardless of us being very clear about the content of our site and our policies, we have refunded this payment and downgrade the profile Thank you
Hello,Thank you for contacting us about the charge I am showing that you purchased an annual upgraded membership on the Liberty high school alumni site on 1/7/ The most recent charge was your annual payment renewal for the next year This type membership with the recurring charge was agreed to at the original time of purchase There was always the option to change it to manual renewal to stop future payments in the "my profile" area under "Membership renewal type" I have now removed your memebership, refunded the recent payment and canceled all future charges Please let me know if you have any other questions [redacted] Customer Service Manager [redacted]
Complaint: [redacted] I am rejecting this response because: he product misrepresented itself Came up on an ALUMNI WEBSITE My profile is empty if that is considered that I opened up Many many other profiles are empty but give you the appearance people have replied this website has little if any information too it As I said before, I looked at deceased classmates and one name was listed which would be better if that was the case, but unfortunately it is not Not accurate page, leads people into thinking it is official Just came up as pwhen I was looking at Ken East Alumni website Had pictures of official gear for sale Very misleading That is just very small print which leads people astray as noted by all the recent additions of graduates looking for information on their 50th reunion Takes advantage of people not as tech savy Shameful Sincerely, [redacted]
Buyer created an alumni profile and purchased the annual upgraded profile membershipThis statement is posted on the payment page prior to original purchase: “By selecting "Bill my Card" or PayPal you confirm that you have read and agree to our Terms of Use and Privacy PolicyNo portion of any membership fee is refundableYour membership will renew automatically for the same term each time it reaches it's expiration dateYour credit card, debit card or PayPal account will be charged the then-current price for each renewalYou can change your renewal payments options at anytime by logging into your accountThank you for becoming a member!”
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
Revdex.com,I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me I do have the email correspondence from the previous rep that I spoke to by email, but the matter has been taken care of and I now have my account back.Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: The attached photos of the receipt I received from the uspsclearly states they lost the package and as usual, your infodoesn't matchAfter I further did your job, the local post manwas able to find my package and where I needed To pick it upI finally have my package but not because of anything you've done.Revdex.com, I appreciate your help but as you can see, this companies employeesneed extensive training in delivering honest customer service.I'll make sure to never do business with this company in the future Sincerely, [redacted]
Hi,We have sent an email directly to this customer but would like to respond here as well Here are the emails that have been sent:On 7/24/10:AM, Hi,UPS actually gives the package to USPS for final delivery The only information that we can get from USPS is that it is undeliverable as addressed so we won't know what the issue is until we get it back Maybe the label was damaged and is illegible now? We will send this back out to you as soon as we get it back from USPS Thank you, Sylvia Customer Service Manager Alumniclass.com, Inc [redacted] @alumniclass.com On 7/20/12:PM, [redacted] * wrote: Yes, the ship to address is correctWhat did UPS say when you contacted them about my order? UPS stated that I need to contact you so that you can contact them about my order Is UPS making another attempt at delivery? Has anyone contacted UPS? Sent from my iPhone On Jul 20, 2017, at 11:AM, AC Orders < [redacted] @alumniclass.com> wrote: Hi,Thank you for your email This is the shipping address we have from your order, please let us know if you need to make any changes: [redacted] Thank you, Sylvia Customer Service Manager [redacted] @alumniclass.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI would like to cancel and get refunded Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:When you click on the page, it asks you if you want to join? Great, I figured if I wasn't satisfied I would let them know and get a refund, is the publicity worth the $40? What they are not telling you is when you get onto the first page, you find your school and when you click onto the page it asks about joining, and I just checked it again with the link below you cannot scroll up or down to read anything, and the only option you have is either to join and find information about your school or not joinI hope you can see the web site in question before they change anything? Sincerely, [redacted] [redacted]
Hi, I am unable to locate any correspondence regarding your account but I'm glad to assist youI will have a new login and password emailed to you shortlyOnce you login with your new password you can change your passwordYou will receive an email very soon Thanks
Hello,Thank you for the email I'm sorry to hear that Mr [redacted] was unable to locate the area where he could cancel his membership or cancel his automatic annual renewal There were in the same area of the "Account Tools" if he were to log into the profile he created I have now removed this membership, canceled the automatic renewal and refunded the most recent charge Thank you,Sylvia
Hi,UPS has been trying multiple times to deliver this package They have left multiple notes with the Mr [redacted] giving him specific instructions on how to obtain his package as they keep trying to deliver it to him and are unable Please see the attached screen shot of the specific details of this shipmentThank you,Sylvia
Complaint: [redacted] I am rejecting this response because:Its a shame I had to go through the Revdex.com to get answers If that's the excuse then you need to verify when exactly will I receive my refund or order? No more broad answers....I need specifics I have no confidence with your responses so far Sincerely, [redacted]
The customer is working with our customer service departmentThe customer created an account on the website and paid for membership with his credit card but was having trouble logging into the siteCustomer service will assist him with log in.Thanks
Revdex.com: I have not seen a response from Alumnicliass inc Sincerely, [redacted]
Hello,Here is the email I just sent to the customer directly from her direct contact, I will copy and paste it here: Thank you for contacting us about the charge I am showing that you purchased an annual upgraded membership on the [redacted] high school alumni site The most recent charge was your annual payment renewal for the next year This type membership with the recurring charge was agreed to at the original time of purchase There has always been the option to change it to manual renewal to stop future payments in the "my profile" area under "Membership renewal type" Please let me know if you have trouble locating this and you'd like me to cancel future charges for you Please let me know if you have any other questions Thank you, Sylvia Customer Service Manager [redacted] @alumniclass.com
Hello,Buyer purchased an upgraded membership Prior to this purchase buyer was responsible to read and agree to our Terms of Use which states: "Our Websites act as a medium for students, alumni, school faculty and staff and other users to come together and share information and content Alumniclass.com is not responsible for posting content, nor does it guarantee that any content will be posted on our WebsitesVirtually all Website content comes from users and members and Alumniclass.com has little control over what content is postedAlumniclass.com does not guarantee the accuracy, inaccuracy, quantity, quality or lack of any information posted to our Websites and assumes no responsibility for sameBy accepting these Terms or Use, you acknowledge and understand that it is the responsibility of users and members to post useful and accurate content on the Websites and that any lack of information is not the responsibility of Alumniclass.com."This statement is posted on the payment page prior to payment as well: "By selecting SUBMIT you confirm that you have read and agree to our Terms of Use and Privacy Policy and authorize your payment method to be charged the selected membership feeYou can cancel your premium membership at any timeMembership fees are non-refundable." Regardless of us being very clear about the content of our site and our policies, we have refunded this payment and downgrade the profile Thank you
Hello,Thank you for contacting us about the charge I am showing that you purchased an annual upgraded membership on the Liberty high school alumni site on 1/7/ The most recent charge was your annual payment renewal for the next year This type membership with the recurring charge was agreed to at the original time of purchase There was always the option to change it to manual renewal to stop future payments in the "my profile" area under "Membership renewal type" I have now removed your memebership, refunded the recent payment and canceled all future charges Please let me know if you have any other questions [redacted] Customer Service Manager [redacted]
Complaint: [redacted] I am rejecting this response because: he product misrepresented itself Came up on an ALUMNI WEBSITE My profile is empty if that is considered that I opened up Many many other profiles are empty but give you the appearance people have replied this website has little if any information too it As I said before, I looked at deceased classmates and one name was listed which would be better if that was the case, but unfortunately it is not Not accurate page, leads people into thinking it is official Just came up as pwhen I was looking at Ken East Alumni website Had pictures of official gear for sale Very misleading That is just very small print which leads people astray as noted by all the recent additions of graduates looking for information on their 50th reunion Takes advantage of people not as tech savy Shameful Sincerely, [redacted]
Buyer created an alumni profile and purchased the annual upgraded profile membershipThis statement is posted on the payment page prior to original purchase: “By selecting "Bill my Card" or PayPal you confirm that you have read and agree to our Terms of Use and Privacy PolicyNo portion of any membership fee is refundableYour membership will renew automatically for the same term each time it reaches it's expiration dateYour credit card, debit card or PayPal account will be charged the then-current price for each renewalYou can change your renewal payments options at anytime by logging into your accountThank you for becoming a member!”
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
Revdex.com,I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me I do have the email correspondence from the previous rep that I spoke to by email, but the matter has been taken care of and I now have my account back.Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: The attached photos of the receipt I received from the uspsclearly states they lost the package and as usual, your infodoesn't matchAfter I further did your job, the local post manwas able to find my package and where I needed To pick it upI finally have my package but not because of anything you've done.Revdex.com, I appreciate your help but as you can see, this companies employeesneed extensive training in delivering honest customer service.I'll make sure to never do business with this company in the future Sincerely, [redacted]
Hi,We have sent an email directly to this customer but would like to respond here as well Here are the emails that have been sent:On 7/24/10:AM, Hi,UPS actually gives the package to USPS for final delivery The only information that we can get from USPS is that it is undeliverable as addressed so we won't know what the issue is until we get it back Maybe the label was damaged and is illegible now? We will send this back out to you as soon as we get it back from USPS Thank you, Sylvia Customer Service Manager Alumniclass.com, Inc [redacted] @alumniclass.com On 7/20/12:PM, [redacted] * wrote: Yes, the ship to address is correctWhat did UPS say when you contacted them about my order? UPS stated that I need to contact you so that you can contact them about my order Is UPS making another attempt at delivery? Has anyone contacted UPS? Sent from my iPhone On Jul 20, 2017, at 11:AM, AC Orders < [redacted] @alumniclass.com> wrote: Hi,Thank you for your email This is the shipping address we have from your order, please let us know if you need to make any changes: [redacted] Thank you, Sylvia Customer Service Manager [redacted] @alumniclass.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI would like to cancel and get refunded Sincerely, [redacted]