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Alure Designs, Inc.

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Alure Designs, Inc. Reviews (1)

Review: I am a senior citizen and I paid top dollar to have my bathroom redone in 5 days. The job started on October **,2013 and wasn't completed until November **,2013.Desired Settlement: Contract was not adhered to. Partial refund would be appropriate.

Business

Response:

As a rule, we always look to accomodate the wishes of the customer. In this instance, it appears that got us in trouble. The vanity came in damaged and was not a stock item. Therefore, it took 4 wks to acquire a new one. We instructed

the installer to put the damaged one in temporarily but the customer told him

not worry about it because he has another bath. We had it installed for him

2-3 days after we recieved it.

It is an inequitable situation to follow the customers request and then be saddled with a Revdex.com complaint and ask to have money refunded. The customer never reached out to Alure, described the situation or asked for compensation. This has all been done through Revdex.com. My thought was that Revdex.com was to get involved in situations that needed to be mediated and resolved. You cannot resolve an issue if you dont know it exists.

I will reach out to the customer to discuss the situation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I reject the business's response due to the fact that their explanation of the events is not accurate. The reason I opted for "5 Day Bathroom by Allure" was solely due to their supposed prompt installation timeline. I understood this expedited timeline would be a more expensive option compared to more competitively priced vendors, but I chose Allure specifically due to their "5 day" marketing.

As I said before, the job started on 10/**, and was not completed until 11/**. This was due to the damaged vanity. Now the vanity was delivered here the week of the [redacted], but the installers nor the inspectors failed to inspect the vanity until the day of its installation on Saturday, November [redacted], where they found the vanity doors and the base damaged. It's important to note that this all occurred after the fact that they initially delivered the wrong bathtub to install (a left-facing one rather than the right-facing bathtub that was ordered). At this point, they ordered a new vanity and provided me without a timeline.

Now to me, it seems pretty incompetent that this wasn't discovered until installation day (the box wasn't open until that Saturday). The installers then gave me the option to install the damaged vanity, but considering their "5 Day" job suddenly didn't have an end date, I no longer had the assurance they would come back in a prompt manner knowing I had a vanity installed and that they were 97% paid. Even then, I had to be the proactive one, calling them just to remind them that the job needed to be completed.

Finally, it wasn't until the day before Thanksgiving, where after I placed yet another call that they magically promised next day installation, leading me to conclude that they had received the new vanity without even telling me. This was confirmed by [redacted]'s response to this complaint, citing that they received the vanity 2-3 days prior to installation. For the exorbitant amount I spent on this project, the fact that it took Allure 4x longer than marketed to complete the bathroom, leaves me outraged and frustrated, especially by the fact that despite all of this, they have not acknowledged that they were in error, offered no compensation for their mistakes, and now have distorted the timeline of events.

On the last day of the installation, I expressed my severe disappointment to the installers, withheld the Job Completion Checklist and wrote "not happy" in the memo of my check, which apparently was another miscommunication between Allure's staff.

I want to conclude with saying that the installers and the demolition crew were both courteous and professional, it's just unfortunate that they are employed by a management team that does not value customer service.

As of this email, [redacted] has not contacted me.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted] and I have spoken about the project and his concerns. We have come to an acceptable agreement for both parties. We will continue to service the project in accordance with our standard terms.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

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Description: HOME IMPROVEMENTS

Address: 1999 Hempstead Turnpike, East Meadow, New York, United States, 11554

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