Alva 47 Parking

Review: I began parking at Alva 47th Street / Icon Parking after purchasing a Groupon for one months of parking. I started on July **, 2013 and removed by vehicle on July **, 2013, before my one month of parking was up. I have called Icon Parking at ###-###-#### (Ext. [redacted] - [redacted] in Billing) and ###-###-#### multiple times to complain about the service I received at Alva Parking. Despite calling over 30 minutes prior to arriving, my car was never ready and I had to wait between 20-45 minutes every time to receive my car. I was told verbally to call ahead and my car would be guaranteed ready for pick up. This garage is VERY small and busy and should not be used to accommodate monthly parking. Every time I call to speak to someone at Icon Parking, I get the run around. I have called at least 5 times but there are no record of my calls. Each time I call, everyone give me different information. On 7/**/13 - I was verbally told a supervisor was reviewing my case and a refund check would be mailed to me. I was told a supervisor would call me back. They never returned that call. On 8/*/13 - I follow up and was told there was again, "no record of my call." I was given the number to [redacted] in Billing who told me they did not issue refunds.Desired Settlement: Refund - total paid $184 + 38.40 in taxes and fees = $222.40