I am writing in response to your letter concerning complaint ID [redacted], submitted by Mr. [redacted]. Mr. [redacted] objected to the amount of time a refund due of $234.90 remained outstanding. The original payment was for college dormitory accommodations during a youth soccer tournament hosted by...
[redacted]. While Alvarez & Bremer Travel received check payments for these accommodations, we did not deposit, cash, or realize any monies from the payments. The checks were not written payable to Alvarez & Bremer Travel. Rather, checks were passed on to the hosting state association, [redacted]. The way the refund process worked in previous years was as follows; • Thirty days after the tournament, the college submits an invoice for all dormitory accommodations. • Alvarez & Bremer Travel reconciles the invoice and informs [redacted] of refunds due or collections due. • [redacted] sends out refunds. Unlike previous years, the college did not submit an invoice until more than 3 months after the tournament, and the invoice submitted needed a number of adjustments. Why did the process not work in a timely manner? The college lost three (3) key people from two departments, Housing and Residence Life and Facilities Management, who handled campus events such as this tournament, and the transition in both departments has been difficult. Please be aware that host [redacted] sent Mr. [redacted] his refund on November 28, 2016. As Mr. [redacted] noted in his complaint, there was never any dispute among the parties that the refund was due. It was simply a matter of untimely personnel departures at the college and subsequent difficult transitions that led to the delayed dormitory invoice, and, in turn, the delayed refund. Regards, Lawrence C. President Alvarez & Bremer Travel, Inc.
I am writing in response to your letter concerning complaint ID [redacted], submitted by Mr. [redacted]. Mr. [redacted] objected to the amount of time a refund due of $234.90 remained outstanding. The original payment was for college dormitory accommodations during a youth soccer tournament hosted by...
[redacted]. While Alvarez & Bremer Travel received check payments for these accommodations, we did not deposit, cash, or realize any monies from the payments. The checks were not written payable to Alvarez & Bremer Travel. Rather, checks were passed on to the hosting state association, [redacted]. The way the refund process worked in previous years was as follows; • Thirty days after the tournament, the college submits an invoice for all dormitory accommodations. • Alvarez & Bremer Travel reconciles the invoice and informs [redacted] of refunds due or collections due. • [redacted] sends out refunds. Unlike previous years, the college did not submit an invoice until more than 3 months after the tournament, and the invoice submitted needed a number of adjustments. Why did the process not work in a timely manner? The college lost three (3) key people from two departments, Housing and Residence Life and Facilities Management, who handled campus events such as this tournament, and the transition in both departments has been difficult. Please be aware that host [redacted] sent Mr. [redacted] his refund on November 28, 2016. As Mr. [redacted] noted in his complaint, there was never any dispute among the parties that the refund was due. It was simply a matter of untimely personnel departures at the college and subsequent difficult transitions that led to the delayed dormitory invoice, and, in turn, the delayed refund. Regards, Lawrence C. President Alvarez & Bremer Travel, Inc.