Alwan Home Improvements

April 5, 2018Dear [redacted] I would be more than happy to help Mr [redacted] , when trying to get him a different vehicle before, he didn't like the fuel economy of the vehicles that would tow what he wantedWhen he left the last time he was in he said he would trade the car somewhere else, so we have had no further contactIf he would like he can come in and deal with me to resolve his issue.Sincerely, Mike C [redacted] GMCunningham Chrysler

Revdex.com: I have reviewed the response made by the business in reference tcomplaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

RE:***The Payoff for Mrs***'s trade was received by Chrysler Capital and cashed on June 12, 2017.As we all know sometimes things are over lookedNot with malice or intentionWe request a is (fifteen) day payoff for all trades at Cunningham Chrysler for specific reason..,Funding of
the new vehicle purchased to be received in our bank accountI have no excuses for the payoff being sent late, I will however state that no one was intentionally trying to harm Mrs***'s credit.A copy of the cashed check for Mrs***'s trade in is attached.Regards,Diane F*Office Manager

April 5, 2018Dear [redacted]I would be more than happy to help Mr. [redacted], when trying to get him a different vehicle before, he didn't like the fuel economy of the vehicles that would tow what he wanted. When he left the last time he was in he said he would trade the car somewhere else, so we have...

had no further contact. If he would like he can come in and deal with me to resolve his issue.Sincerely, Mike C[redacted] GMCunningham Chrysler

Ms. [redacted] had her 2010 Dodge Caliber towed on 05/14/2015 to Cunningham Chrysler with a concernthat steam and water was coming into the vehicle. On invoice [redacted] we performed a diagnosis on herconcern and found a/c drain was plugged, cleaned out the drain the invoice totaled $63.60. Ms....

[redacted]vehicle was and is under manufactures power train warranty only, which covers the engine transmissionand powertrain, all other maintance is the customer’s responsibility. Due to the fact the manager didnot contact Ms. [redacted] to let her know of the charges to have the mechanic check over the vehicle(which is a standard charge at any service department) Cunningham Chrysler returned to Ms. [redacted]the amount charged $63.60 on 06/09/2015,I advised Ms. [redacted] on 06/09/2015 it would be in everyone’s best interest to no longer do businesstogether. We as a business, we cannot repair a vehicle forfree as Ms. [redacted] is expecting. All of thesuggested service that needs performed on Ms. [redacted] vehicle is normal wear and tear. Copies of the 2repair orders are attached.Thank you,[redacted]Service Manager

Revdex.com:
I have reviewed the response made by the business in reference tcomplaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

It is our policy to perform any repair work under the guidelines of Miss [redacted] extended warranty: Any other work she requests she is responsible to payfor at the time of service.Thank you,Diane F[redacted]Office Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]