Always Contracting LLC

This response is being sent as an attachment above and repeated below for whatever format you prefer Revdex.com Response to complaint made by: Date: 6/17/ Homeowner: Complaint against: [redacted] *** [redacted] *** [redacted] *** [redacted] Hello Ms***, In response to Mr [redacted] complaint some of his comments are appropriate As we strive to be proactive, on June 11, 2014, a letter was mailed to Mr [redacted] explaining some changes we were making and asked for his patience during the transition Four days later we were sent his Revdex.com complaint 90% of the Scope of Work authorized by the insurance company is complete; this includes roofing, gutters and the majority of the sidingAny work that was unsatisfactory to Mr [redacted] and brought to our attention has been addressedThe siding materials were installed, painted and because of the type of siding, the nails blew out the back of the planks in several areasThese broken planks were reinstalled and were repainted Now Mr [redacted] wants the siding manufacturer to inspect and warranty the work and materials before he will pay the rest of the monies owed We have contacted the manufacturer warranty department for [redacted] Siding and told them about the unusual delaminating that was caused by the nails blowing out the back of the planks The representative instructed us that a claim form had to be filled out by the homeowner in order to proceed with a warranty claimWe were not requesting a warranty claim but rather a simple inspection from a representative of that company to make sure the siding would be covered by the manufacturer's warranty We believe Mr [redacted] tried to contact an installer with [redacted] ties but are not sure what happened The [redacted] Company has informed us that they will only deal directly with the homeowner through the means of a full warranty claim and with the proper documentation forms completed As we are striving to tackle any unresolved issues regarding outstanding storm damage repairs to his home, we have come to a stand still and need the homeowner to follow [redacted] instructions, fill out the forms, get the inspection that he is wanting, etcAt that time we can complete the remaining siding repairs, paint those planks to match the house, and finish any minor punch list items Our reputation depends on our work providing finished results to pre-storm conditionThe last few odds and ends can be completed once the inspection is done and this claim will then be closedOur contract with Mr [redacted] allows us to finish the insurance company's full Scope of Work and to receive full payment for the sameThis is what we intend to doWe want to complete the contract with the homeowner Sincerely, [redacted] Always Contracting, LLC ***

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me Regards, [redacted] ***

[redacted] Hello Ms***, Here is an update to Complaint # [redacted] : Since the response was sent last week Always Contracting, LLC has spoken with Mr [redacted] and reviewed the issues he brought forth One of his requests was that the siding company, [redacted] Siding, send an [redacted] for warranty purposesThe first representative we spoke with said the homeowner would have to file a warranty claim with them before an [redacted] could come, but that Contractors cannot request this service, only the homeowner After the complaint was received, we called [redacted] Siding againThis time we were informed [redacted] Siding does not provide inspections and that an independent [redacted] would need to be hired The representative suggested using www [redacted] for a list of local certified inspectorsThe only one in this area is [redacted] ***A call was made to his office but he was unavailable so a message was left on voicemail Today we sent an email to Mr [redacted] and are waiting for his response This email was to include you in the updates Sincerely, [redacted] Always Contracting, LLC ***

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com Response to complaint made...

by:                                      �...⇄ Date: 6/30/14
Homeowner:                                         ...⇄ Complaint against:
[redacted]                                   ...⇄ [redacted]                                    [redacted]                                   ...⇄                                   
Hello Ms. [redacted],
In response to Ms. [redacted]' complaint:
As we strive to be proactive, on June 11, 2014, a letter was mailed to Ms. [redacted] explaining
some changes we were making and asked for her patience during the transition. We
were unaware of her attempts to reach us, as she was trying to communicate with
a sales representative that had moved on to other opportunities. (The main
reason for the letter.)
In our efforts to take care of any outstanding clients Ms.
[redacted] was contacted by a different sales representative and several of the[redacted]. issues have been addressed and
completed to her satisfaction.
There is an insurance inspection that is supposed to be done
before we can complete the last of the repairs. We were not contracted to
completely replace the roof, but have found there is leaking even after our
portion was sealed and completed. There is leaking from areas unrelated to our
scope of work. The inspection will authorize us to come back in and thoroughly
repair any outstanding issues that remain and provide the funds to do so. At
that time this claim will be closed.
Our reputation is on the line here. We strive to provide
complete, finished work and to bring a home back to pre-storm condition. The
insurance company does not pay the depreciation until work is 90% complete. We
want this matter finished as much as the homeowner.
Our contract with Ms. [redacted] allows us to finish the
insurance company's full Scope of Work and to receive full payment for the
same. This is what we intend to do. We wish to complete the contract with the
homeowner, leaving a satisfied customer and receive all monies due us.
Sincerely,
[redacted]
Always Contracting, LLC 
     
[redacted]

[redacted]
Hello Ms. [redacted],
Here is an update to Complaint #[redacted]:
Since the response was sent last week Always Contracting, LLC has spoken with Mr. [redacted] and reviewed the issues he brought forth.
One of his requests was that the siding company, [redacted] Siding, send an [redacted] for warranty purposes. The first representative we spoke with said the homeowner would have to file a warranty claim with them before an [redacted] could come, but that Contractors cannot request this service, only the homeowner.
After the complaint was received, we called [redacted] Siding again. This time we were informed [redacted] Siding does not provide inspections and that an independent [redacted] would need to be hired. 
The representative suggested using www[redacted] for a list of local certified inspectors. The only one in this area is [redacted]. A call was made to his office but he was unavailable so a message was left on voicemail.
Today we sent an email to Mr. [redacted] and are waiting for his response.
This email was to include you in the updates.
Sincerely,
[redacted]
Always Contracting, LLC
[redacted]

This response is being sent as an attachment above and repeated below for whatever format you prefer.
Revdex.com Response to complaint made...

by:                                      �...⇄ /> Date: 6/17/14
Homeowner:                                         ...⇄ Complaint against:
[redacted]                                   ...⇄ [redacted]                                    [redacted]                                   ...⇄ [redacted]
Hello Ms. [redacted],
In response to Mr. [redacted] complaint some of his comments are appropriate.
As we strive to be proactive, on June 11, 2014, a letter was mailed to Mr. [redacted] explaining
some changes we were making and asked for his patience during the transition.
Four days later we were sent his Revdex.com complaint.
90% of the Scope of Work authorized by the insurance company
is complete; this includes roofing, gutters and the majority of the siding. Any
work that was unsatisfactory to Mr. [redacted] and brought to our attention has been
addressed. The siding materials were installed, painted and because of the type
of siding, the nails blew out the back of the planks in several areas. These
broken planks were reinstalled and were repainted.
Now Mr. [redacted] wants the siding manufacturer to inspect and
warranty the work and materials before he will pay the rest of the monies owed.
We have contacted the manufacturer warranty department for [redacted] Siding
and told them about the unusual delaminating that was caused by the nails
blowing out the back of the planks.
The representative instructed us that a claim form had to be
filled out by the homeowner in order to proceed with a warranty claim. We were
not requesting a warranty claim but rather a simple inspection from a representative
of that company to make sure the siding would be covered by the manufacturer's
warranty.
We believe Mr. [redacted] tried to contact an installer with
[redacted] ties but are not sure what happened.
The [redacted] Company has informed us that they will only
deal directly with the homeowner through the means of a full warranty claim and
with the proper documentation forms completed.  
As we are striving to tackle any unresolved issues regarding
outstanding storm damage repairs to his home, we have come to a stand still and
need the homeowner to follow [redacted] instructions, fill out the forms, get
the inspection that he is wanting, etc. At that time we can complete the
remaining siding repairs, paint those planks to match the house, and finish any
minor punch list items.
Our reputation depends on our work providing finished
results to pre-storm condition. The last few odds and ends can be completed
once the inspection is done and this claim will then be closed. Our contract
with Mr. [redacted] allows us to finish the insurance company's full Scope of Work
and to receive full payment for the same. This is what we intend to do. We want
to complete the contract with the homeowner.
Sincerely,
[redacted]
Always Contracting, LLC 
[redacted]