Initial Business Response / [redacted] (1000, 5, 2015/09/27) */ ON 9-19-we had a scheduled pick up @ 6pm in Cleveland Ohio for passengers to go to Blossom Music Center for a concertScheduled vehicle had a mechanical failure upon exiting Iand 81st exit, which is minutes from pickup address ( W76th st) I received phone call from driver regarding breakdown, and I charged him with calling Ms [redacted] apprising her of the situationI in the meantime tried calling other services for assistance, to which there was none to be had at such late noticeMs [redacted] , phoned me moments later, understandably upset, wanting some satisfaction regarding transportationBeing sympathetic as possible with the circumstance, I let her know that I had tried and was not successful at getting backup transportation due to the lateness of the breakdown being minutes from scheduled pickupI let her know that all our vehicles were involved with other services and even if they were not, our office is over an hour from her location and would not be of benefit to get her to the concert in a timely fashionOf course no one wants to hear that kind of news, especially when other people were counting on her for transportationI preceded to let her know her best course of action was to make as many phone calls to transportation companies, in hopes of getting the needed service, and that I had expired all my known services to aid herHer deposits were refunded the next business dayIn years of limousine service, our company has only failed to provide service due to mechanical failure times,iut of 10,000), Ms [redacted] 's, being the 3rdIt does MS> [redacted] , little solace with that fact and understandably soThere isn't a limo service in the world who has not had such an eventThis doesn't mean that it is OKIt's a terrible state of affairs for those involved, both the consumer, the limo driver and the limousine serviceOur company, strives to be proactive with regards to mechanical maintenance and repairsMs [redacted] is a prior customer of ours, and we are terribly upset that we couldn't provide a service for that eventSome things in life are out of our control, believe me, if there was a way within my power to provide a customer with a vehicle, in such a circumstance, it would have been done Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) we still have not been offered any sort of apology or offered any form of service to make up for the nightout of 10,times still means, that times you need to have a back up planif you are in the transportation business you should know others within the business, and assist in finding someone who can help out due to YOUR mistakei am sorry, but that is not a way to handle this situationOf course there isn't a company in the world who has not had such an event, and of course it is out of your control, but when you depend on vehicles to run your company and provide a service having an alternate plan or being willing to help out in any possible way is the only way to provide adequate customer service - that is what is within YOUR control as a business ownerIt ruined our night, and we lost out on alot of $$ due to the inadequate customer service and assistance that was not provided in light of an event that could occurInterestingly enough, we called and were able to get two crappy vans for an exorbitant amount to take us very late to the concert, and I think that Paul could have done the same thing - but, chose not to, as he did not want to take responsibility for the large cost that would have been a resultI am still awaiting a proper apology, and some way to rectify this situation due to the ruining of a nightIf that is had, and we are satisfied, I will be willing to remove the complaints from the review sites, as nowadays a company needs to take that very seriously
Initial Business Response /* (1000, 5, 2015/09/27) */
ON 9-19-15 we had a scheduled pick up @ 6pm in Cleveland Ohio for 16 passengers to go to Blossom Music Center for a concert. Scheduled vehicle had a mechanical failure upon exiting I90 and 81st exit, which is minutes from pickup address (1200...
W76th st).
I received phone call from driver regarding breakdown, and I charged him with calling Ms. [redacted] apprising her of the situation. I in the meantime tried calling other services for assistance, to which there was none to be had at such late notice. Ms. [redacted] , phoned me moments later, understandably upset, wanting some satisfaction regarding transportation. Being sympathetic as possible with the circumstance, I let her know that I had tried and was not successful at getting backup transportation due to the lateness of the breakdown being minutes from scheduled pickup. I let her know that all our vehicles were involved with other services and even if they were not, our office is over an hour from her location and would not be of benefit to get her to the concert in a timely fashion. Of course no one wants to hear that kind of news, especially when 15 other people were counting on her for transportation. I preceded to let her know her best course of action was to make as many phone calls to transportation companies, in hopes of getting the needed service, and that I had expired all my known services to aid her. Her deposits were refunded the next business day. In 20 years of limousine service, our company has only failed to provide service due to mechanical failure 3 times,3 iut of 10,000), Ms. [redacted]'s, being the 3rd. It does MS> [redacted], little solace with that fact and understandably so. There isn't a limo service in the world who has not had such an event. This doesn't mean that it is OK. It's a terrible state of affairs for those involved, both the consumer, the limo driver and the limousine service. Our company, strives to be proactive with regards to mechanical maintenance and repairs. Ms. [redacted] is a prior customer of ours, and we are terribly upset that we couldn't provide a service for that event. Some things in life are out of our control, believe me, if there was a way within my power to provide a customer with a vehicle, in such a circumstance, it would have been done.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
we still have not been offered any sort of apology or offered any form of service to make up for the night. 3 out of 10,000 times still means, that 3 times you need to have a back up plan. if you are in the transportation business you should know others within the business, and assist in finding someone who can help out due to YOUR mistake. I am sorry, but that is not a way to handle this situation. Of course there isn't a company in the world who has not had such an event, and of course it is out of your control, but when you depend on vehicles to run your company and provide a service having an alternate plan or being willing to help out in any possible way is the only way to provide adequate customer service - that is what is within YOUR control as a business owner. It ruined our night, and we lost out on alot of $$ due to the inadequate customer service and assistance that was not provided in light of an event that could occur. Interestingly enough, we called and were able to get two crappy vans for an exorbitant amount to take us very late to the concert, and I think that Paul could have done the same thing - but, chose not to, as he did not want to take responsibility for the large cost that would have been a result. I am still awaiting a proper apology, and some way to rectify this situation due to the ruining of a night. If that is had, and we are satisfied, I will be willing to remove the complaints from the review sites, as nowadays a company needs to take that very seriously.
Initial Business Response / [redacted] (1000, 5, 2015/09/27) */ ON 9-19-we had a scheduled pick up @ 6pm in Cleveland Ohio for passengers to go to Blossom Music Center for a concertScheduled vehicle had a mechanical failure upon exiting Iand 81st exit, which is minutes from pickup address ( W76th st) I received phone call from driver regarding breakdown, and I charged him with calling Ms [redacted] apprising her of the situationI in the meantime tried calling other services for assistance, to which there was none to be had at such late noticeMs [redacted] , phoned me moments later, understandably upset, wanting some satisfaction regarding transportationBeing sympathetic as possible with the circumstance, I let her know that I had tried and was not successful at getting backup transportation due to the lateness of the breakdown being minutes from scheduled pickupI let her know that all our vehicles were involved with other services and even if they were not, our office is over an hour from her location and would not be of benefit to get her to the concert in a timely fashionOf course no one wants to hear that kind of news, especially when other people were counting on her for transportationI preceded to let her know her best course of action was to make as many phone calls to transportation companies, in hopes of getting the needed service, and that I had expired all my known services to aid herHer deposits were refunded the next business dayIn years of limousine service, our company has only failed to provide service due to mechanical failure times,iut of 10,000), Ms [redacted] 's, being the 3rdIt does MS> [redacted] , little solace with that fact and understandably soThere isn't a limo service in the world who has not had such an eventThis doesn't mean that it is OKIt's a terrible state of affairs for those involved, both the consumer, the limo driver and the limousine serviceOur company, strives to be proactive with regards to mechanical maintenance and repairsMs [redacted] is a prior customer of ours, and we are terribly upset that we couldn't provide a service for that eventSome things in life are out of our control, believe me, if there was a way within my power to provide a customer with a vehicle, in such a circumstance, it would have been done Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) we still have not been offered any sort of apology or offered any form of service to make up for the nightout of 10,times still means, that times you need to have a back up planif you are in the transportation business you should know others within the business, and assist in finding someone who can help out due to YOUR mistakei am sorry, but that is not a way to handle this situationOf course there isn't a company in the world who has not had such an event, and of course it is out of your control, but when you depend on vehicles to run your company and provide a service having an alternate plan or being willing to help out in any possible way is the only way to provide adequate customer service - that is what is within YOUR control as a business ownerIt ruined our night, and we lost out on alot of $$ due to the inadequate customer service and assistance that was not provided in light of an event that could occurInterestingly enough, we called and were able to get two crappy vans for an exorbitant amount to take us very late to the concert, and I think that Paul could have done the same thing - but, chose not to, as he did not want to take responsibility for the large cost that would have been a resultI am still awaiting a proper apology, and some way to rectify this situation due to the ruining of a nightIf that is had, and we are satisfied, I will be willing to remove the complaints from the review sites, as nowadays a company needs to take that very seriously
Initial Business Response /* (1000, 5, 2015/09/27) */
ON 9-19-15 we had a scheduled pick up @ 6pm in Cleveland Ohio for 16 passengers to go to Blossom Music Center for a concert. Scheduled vehicle had a mechanical failure upon exiting I90 and 81st exit, which is minutes from pickup address (1200...
W76th st).
I received phone call from driver regarding breakdown, and I charged him with calling Ms. [redacted] apprising her of the situation. I in the meantime tried calling other services for assistance, to which there was none to be had at such late notice. Ms. [redacted] , phoned me moments later, understandably upset, wanting some satisfaction regarding transportation. Being sympathetic as possible with the circumstance, I let her know that I had tried and was not successful at getting backup transportation due to the lateness of the breakdown being minutes from scheduled pickup. I let her know that all our vehicles were involved with other services and even if they were not, our office is over an hour from her location and would not be of benefit to get her to the concert in a timely fashion. Of course no one wants to hear that kind of news, especially when 15 other people were counting on her for transportation. I preceded to let her know her best course of action was to make as many phone calls to transportation companies, in hopes of getting the needed service, and that I had expired all my known services to aid her. Her deposits were refunded the next business day. In 20 years of limousine service, our company has only failed to provide service due to mechanical failure 3 times,3 iut of 10,000), Ms. [redacted]'s, being the 3rd. It does MS> [redacted], little solace with that fact and understandably so. There isn't a limo service in the world who has not had such an event. This doesn't mean that it is OK. It's a terrible state of affairs for those involved, both the consumer, the limo driver and the limousine service. Our company, strives to be proactive with regards to mechanical maintenance and repairs. Ms. [redacted] is a prior customer of ours, and we are terribly upset that we couldn't provide a service for that event. Some things in life are out of our control, believe me, if there was a way within my power to provide a customer with a vehicle, in such a circumstance, it would have been done.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
we still have not been offered any sort of apology or offered any form of service to make up for the night. 3 out of 10,000 times still means, that 3 times you need to have a back up plan. if you are in the transportation business you should know others within the business, and assist in finding someone who can help out due to YOUR mistake. I am sorry, but that is not a way to handle this situation. Of course there isn't a company in the world who has not had such an event, and of course it is out of your control, but when you depend on vehicles to run your company and provide a service having an alternate plan or being willing to help out in any possible way is the only way to provide adequate customer service - that is what is within YOUR control as a business owner. It ruined our night, and we lost out on alot of $$ due to the inadequate customer service and assistance that was not provided in light of an event that could occur. Interestingly enough, we called and were able to get two crappy vans for an exorbitant amount to take us very late to the concert, and I think that Paul could have done the same thing - but, chose not to, as he did not want to take responsibility for the large cost that would have been a result. I am still awaiting a proper apology, and some way to rectify this situation due to the ruining of a night. If that is had, and we are satisfied, I will be willing to remove the complaints from the review sites, as nowadays a company needs to take that very seriously.