A copy of the change/cancellation form was sent to the email that we have on file which is [redacted] Due to the last payment not being received the account went into a default statusOnce the account falls into a default status the account will not accept the cancellation, and will continue to generate invoicesAlso keep in mind that our financial company has documented attempts to reach this member on multiple occasions to inform her that her account had gone past due the very next day and numerous times following that day at the phone number and email that we have on fileAfter the account goes days past due it will automatically be transferred into collectionsHad this member contacted us we would have been able to resolve this matter before it was transferred into collections
Complaint: [redacted] I am rejecting this response because:I never received this request in writing Also, one month does not equate to over $ Regards, [redacted]
*** did come into the facility to cancel her account on March 22, We had explained to her that day, which is clearly stated on her cancellation document (change form), which she signed, stating we require a day notice for all cancellationsShe was responsible for one remaining payment
on March 24, When that payment was never collected her account fell into a delinquent status, which in this status the cancellation does not processWhen her payment went past due we made multiple documented attempts to contact this member via telephone and e-mailAfter an account has gone days past due and we have become unsuccessful at reaching the member, it will at that time be transferred into collectionsThat last we heard from this member was when she was in to cancel her account, this being the first we are hearing of this matter
A copy of the change/cancellation form was sent to the email that we have on file which is [redacted] Due to the last payment not being received the account went into a default status. Once the account falls into a default status the account will not accept the cancellation, and will continue to generate invoices. Also keep in mind that our financial company has documented attempts to reach this member on multiple occasions to inform her that her account had gone past due the very next day and numerous times following that day at the phone number and email that we have on file. After the account goes 89 days past due it will automatically be transferred into collections. Had this member contacted us we would have been able to resolve this matter before it was transferred into collections.
Complaint: [redacted]
I am rejecting this response because:I never received this request in writing. Also, one month does not equate to over $164.
Regards,
[redacted]
A copy of the change/cancellation form was sent to the email that we have on file which is [redacted] Due to the last payment not being received the account went into a default statusOnce the account falls into a default status the account will not accept the cancellation, and will continue to generate invoicesAlso keep in mind that our financial company has documented attempts to reach this member on multiple occasions to inform her that her account had gone past due the very next day and numerous times following that day at the phone number and email that we have on fileAfter the account goes days past due it will automatically be transferred into collectionsHad this member contacted us we would have been able to resolve this matter before it was transferred into collections
Complaint: [redacted] I am rejecting this response because:I never received this request in writing Also, one month does not equate to over $ Regards, [redacted]
*** did come into the facility to cancel her account on March 22, We had explained to her that day, which is clearly stated on her cancellation document (change form), which she signed, stating we require a day notice for all cancellationsShe was responsible for one remaining payment
on March 24, When that payment was never collected her account fell into a delinquent status, which in this status the cancellation does not processWhen her payment went past due we made multiple documented attempts to contact this member via telephone and e-mailAfter an account has gone days past due and we have become unsuccessful at reaching the member, it will at that time be transferred into collectionsThat last we heard from this member was when she was in to cancel her account, this being the first we are hearing of this matter
A copy of the change/cancellation form was sent to the email that we have on file which is [redacted] Due to the last payment not being received the account went into a default status. Once the account falls into a default status the account will not accept the cancellation, and will continue to generate invoices. Also keep in mind that our financial company has documented attempts to reach this member on multiple occasions to inform her that her account had gone past due the very next day and numerous times following that day at the phone number and email that we have on file. After the account goes 89 days past due it will automatically be transferred into collections. Had this member contacted us we would have been able to resolve this matter before it was transferred into collections.
Complaint: [redacted]
I am rejecting this response because:I never received this request in writing. Also, one month does not equate to over $164.
Regards,
[redacted]