Always Professional In Moving

Ray quoted us a price 3 months before our move. We showed Ray both our personal belongings and our business items that needed to be moved, including two pallets of unopened herbs and two refrigerators. Once we found a place to move we asked him to come and give us an updated quote. He said there was no need to because quotes are good for 6 months. Once his crew arrived the packing began, but they didn't pack all of our items, including hanging clothes; we were asked to do that ourselves. They only spent 4 hours packing us. Furniture was not wrapped in moving blankets, instead it was shrink-wrapped. Lateral files were moved upside down and all of our files ended up all mixed up; we had to refile the contents of all three lateral files. On move day not everything was placed where it should have been placed in the new home. We were told that they would be back the next day, at an additional $95.00 per hour for 3 people and 4 hours to unpack us. In addition we were charged an added amount of $250.00 for the initial move, we which gladly paid without argument. The next day? No one arrived to unpack us. We called and spoke to Ray and he told us "We had taken advantage of their good nature and now we would have to pay $115 per hour for unpack." We were left to move heavy pallets. This was not acceptable as my husband is a heart patient and I am legally disabled. Ray was rude and misrepresented his company's service. We were told that if we left a negative review he would sue us. Reviews are supposed to be left, positive or negative so that others can make educated decisions about the companies they do business with.