Always There Pet Care

I am responding to complaint ID [redacted] I have been in business for years and have prided our company to be an honorable onehave had no complaints and love what I doWithin the past year my personal life has suffered many life changing happeningsFrom [redacted] no longer being able to help with the business due to becoming [redacted] to my sister being diagnosed with [redacted] I have been grieving the loss of many important people in my life With that comes all the responsibility of running the business by myself, and maintaining my personal home and life happeningsI have always been everyones "rock" and with all the ongoing stress it has affected some of my decisions and judgementsIt has just been too much.I understand the complaints and anger of the customerWhat appeared to be rummaging through cupboards was a "genuine panic" to look for a glass for some water to take some supplements for my panic and to find a ziplock bag to put my supplement in ,that was in my car The bag had brokenI know that in the past I would have never made this decisionI should have informed client of this situation.These panic situations have happened in past weeks and were heightened as a result of my brother-n4aw going into hospice and recently dyingThis appeared to be the last straw for me( Difficulty focusing and having clouded Judgement.)I understand that the client's thoughts are that this type of recent service was always the case and she can be assured that I did fulfill what I said I would doThis is a situation that has happened but it is not who I amAs a result of this situation plan on seeking professional help/supportI am truly sorry.I first heard from client on 9/8/via textI sent a text back to see if we could talk and understandably I didnt hear back from herI was out of town when I received the textUpon my return I did send a check for that week of service for $with a note saying I was sorryI didnt know what to do because she was so angry with me I was hoping to discuss this situation in person but it didn't happen.I want to resolve this materI hope that what I have said will shed some light and forgiveness on this matterThis concludes my account of what happenedPlease advise me what the next step is

I am responding to complaint ID [redacted] I have decided to comply with client’s refund request of $in order to end this caseThis amount includes wages and tips for services rendered from 3/9/through 9/8/On 9/24/I received in the mail a returned check from the client for the $I had refunded to her prior to my knowledge of this complaint .Please advise me where to send the certified check I prefer to go through the Revdex.com to do that.Sincerely,Sharon [redacted]

I am responding to complaint ID [redacted].  I have decided to comply with client’s refund request of $5700.00 in order to end this case. This amount includes wages and tips for services rendered from 3/9/2015 through 9/8/2016. On 9/24/16 I received in the mail a returned check from the client for the $100.00 I had refunded to her prior to my knowledge of this complaint .Please advise me where to send the certified check.  I prefer to go through the Revdex.com to do that.Sincerely,Sharon [redacted]

I am responding to complaint ID [redacted]. I have
been in business for 25 years and have prided our company to be an honorable
one. have had no complaints and love what I do. Within the past year my
personal life has suffered many life changing happenings. From [redacted] no
longer being able to...

help with the
business due to becoming [redacted] to my sister being diagnosed with
[redacted]. I have been grieving the loss of many important people in my life.
With that comes all the responsibility of running the business by myself, and
maintaining my personal home and life happenings. I have always been everyones "rock" and
with all the ongoing stress it has affected some of my decisions and
judgements. It has just been too much.I understand the complaints and anger of the
customer. What appeared to be rummaging through cupboards was a "genuine
panic" to look for a glass for some water to take some supplements for my
panic and to find a ziplock bag to put my supplement in ,that was in my car.
The bag had broken. I know that in the past I would have never made this
decision. I should have informed client of this situation.These panic situations have happened in past 2
weeks and were heightened as a result of my brother-n4aw going into hospice and
recently dying. This appeared to be the last straw for me. ( Difficulty
focusing and having clouded Judgement.)I understand that the client's thoughts are that
this type of recent service was always the case and she can be assured that I
did fulfill what I said I would do. This is a situation that has happened but
it is not who I am. As a result of this situation plan on seeking
professional help/support. I am  truly sorry.I
first heard from client on 9/8/16 via text. I sent a text back to see if we
could talk and understandably I didnt hear back from her. I was out of town
when I received the text. Upon my return I did send a check for that week of
service for $100 with a note saying I was sorry. I didnt know what to do
because she was so angry with me . I was hoping to discuss this situation in
person but it didn't happen.I want to resolve this mater. I hope that what I
have said will shed some light and forgiveness on this matter. This concludes
my account of what happened. Please advise me what the next step is.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   She is asking where to send the check.  I don't know what the standard practice is of the Revdex.com on this.  She can certainly send it to me:  Tracey [redacted]  -or-  If she prefers to send to you, the Revdex.com, you tell me how that would work.
Regards,
Tracey [redacted]