Initial Business Response /* (1000, 17, 2016/01/08) */
***Document Attached***
Mrs*** *** requested advertising services for her vacation rental property on our website AlwaysOnVacation.com and throughout the AlwaysOnVacation.com distribution networkMrs*** initially signed up for
an one year advertisement on July 17, Mrs*** agreed to the AlwaysOnVacation.com Terms and Conditions July 17, when the payment was receivedFree of charge we have kept Mrs***'s advertisement online and available for travelers to view on AlwaysOnVacation.com and throughout the AlwaysOnVacation.com distribution network one year and five months past her subscription end date and will continue to do so for customer satisfactionAs defined in the AlwaysOnVacation.com terms and conditions, maintenance and accuracy of the vacation rental property is the sole responsibility of the advertiser, including photos, rates, availability, text description, and amenity information
Please see the following documentation which support our rebuttal and which conflict with Mrs***'s claim:
Please see attached document (A) for the email sent to Mrs*** with the transaction details sales receipt dated July 17, for month subscription processed by Mrs*** confirming that all AlwaysOnVacation.com emails have been sent to the correct email address
Please see the link below with the account information confirming the advertisement to still be online free of charge and proving the product is as described with services rendered http://www.alwaysonvacation.com/vacation-rentals/brazil/rio-de-janeiro/ipanema/a...⇄
Please see the link below for AlwaysOnVacation, Inc Terms of Service referring to section Refundshttp://www.alwaysonvacation.com/terms.html
Mrs*** has not provided documentation showing any attempt to request a refund, nor does the company have any record of Mrs*** contacting AlwaysOnvacation.com, by phone or by email, to request a refundAny claim made by Mrs*** that an attempt has been made to request a refund within our seven day refund policy is and fraudulent
Initial Business Response /* (1000, 5, 2015/05/29) */
hello, the original subscription was paid for on April 18, 2014, which makes your request ineligible for a refund per our terms of service section 22. see below.
http://www.alwaysonvacation.com.au/terms.html?currencyID=USD
the automatic...
payment made on April 18,2015 has been refunded. Please contact PayPal to confirm.
Initial Business Response /* (1000, 17, 2016/01/08) */
***Document Attached***
Mrs*** *** requested advertising services for her vacation rental property on our website AlwaysOnVacation.com and throughout the AlwaysOnVacation.com distribution networkMrs*** initially signed up for
an one year advertisement on July 17, Mrs*** agreed to the AlwaysOnVacation.com Terms and Conditions July 17, when the payment was receivedFree of charge we have kept Mrs***'s advertisement online and available for travelers to view on AlwaysOnVacation.com and throughout the AlwaysOnVacation.com distribution network one year and five months past her subscription end date and will continue to do so for customer satisfactionAs defined in the AlwaysOnVacation.com terms and conditions, maintenance and accuracy of the vacation rental property is the sole responsibility of the advertiser, including photos, rates, availability, text description, and amenity information
Please see the following documentation which support our rebuttal and which conflict with Mrs***'s claim:
Please see attached document (A) for the email sent to Mrs*** with the transaction details sales receipt dated July 17, for month subscription processed by Mrs*** confirming that all AlwaysOnVacation.com emails have been sent to the correct email address
Please see the link below with the account information confirming the advertisement to still be online free of charge and proving the product is as described with services rendered
http://www.alwaysonvacation.com/vacation-rentals/brazil/rio-de-janeiro/ipanema/a...⇄
Please see the link below for AlwaysOnVacation, Inc Terms of Service referring to section Refundshttp://www.alwaysonvacation.com/terms.html
Mrs*** has not provided documentation showing any attempt to request a refund, nor does the company have any record of Mrs*** contacting AlwaysOnvacation.com, by phone or by email, to request a refundAny claim made by Mrs*** that an attempt has been made to request a refund within our seven day refund policy is and fraudulent
Initial Business Response /* (1000, 5, 2015/05/29) */
hello, the original subscription was paid for on April 18, 2014, which makes your request ineligible for a refund per our terms of service section 22. see below.
http://www.alwaysonvacation.com.au/terms.html?currencyID=USD
the automatic...
payment made on April 18,2015 has been refunded. Please contact PayPal to confirm.